Avaya Opens ENGAGE® 2019 User Conference with Intelligent Cloud Solutions and More to Transform Customer and Employee Experiences

Avaya ENGAGE 2019– Avaya Holdings Corp. (NYSE:AVYA) opened its annual Avaya ENGAGE conference, Jan. 20-23, for the worlds largest community of contact center and unified communications users, and introduced new innovations to simplify and enhance converged business communications. Among the announcements, the company is unveiling a simplified branding architecture for its solutions portfolio, based on input from customers and partners, that reflects the wealth of experience Avaya brings to bear for customers as they transform digitally and move their communications to the cloud.

Avaya Intelligent Xperiences – or Avaya IX – encompasses the entire portfolio of solutions for Contact Center, Unified Communications and Collaboration, and conveys the convergence of business communications to an intelligent platform underpinned by customer-led innovation. The product families within the Avaya IX portfolio include:

Avaya IX Digital Workplace:

  • Calling
  • Meetings
  • Collaboration
  • Devices

Avaya IX Digital Contact Center:

  • Voice
  • Omnichannel
  • Desktop
  • Workforce Engagement

Avaya IX Mobility

  • Call deflection to digital
  • Identity management

Artificial intelligence (AI) innovation spans the Avaya IX portfolio, including bots for virtual assistance, conversational intelligence enabling real-time transcription and intent detection, and intelligent pairing for greater customer and agent optimization.

Additionally, the Avaya IX portfolio of communications solutions is available across multiple UCaaS and CCaaS cloud deployment options, including public, private and hybrid as part of the Avaya OneCloud platform. Avaya OneCloud provides organizations of all sizes the full elasticity, security and reliability they need for an easy migration to cloud communications that meets their specific requirements at their own pace.

The company is also introducing a new private cloud delivery model of its Avaya OneCloud solutions for Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), providing enterprise organizations with a convenient, seamless path to the benefits of cloud communication; plus a cloud offering for workforce engagement enabling employees to drive extraordinary customer and business outcomes.

We are committed to a customer-led approach to innovation that enables Avaya users to provide experiences that matter for customer and workforce engagement, and this includes our comprehensive cloud communications portfolio across all business segments, CEO Jim Chirico told the 2,500 customers, partners and industry influencers in attendance at the conference. Weve heard from you the need for flexibility and options for solutions delivered via public, private or hybrid cloud. Our customers have told us they are looking for simple, comprehensive solutions for contact center, unified communications and collaboration from a single, trusted partner.

As a leader in the convergence of business communications, the company is also addressing one of the biggest opportunities for improved collaboration by expanding its cloud-native application ecosystem with the availability of an integrated Slack app for Avaya communication platforms. Avayas open and agile ecosystem continues to extend the innovation and application integration available to its customers from a wide range of technology leaders sharing Avayas vision.

Avaya continues to deliver on its promise to lead in innovation with its ever-growing community of artificial intelligence partners, the Avaya A.I. Connect ecosystem. The companys integration partners include Salesforce, Afiniti, Verint, Nuance, Cogito, Versay, Scoredata, eGain and new partners Knowmail and over.ai.

Our innovation efforts are directed and informed by what customers are telling us they need to advance their digital transformation initiatives, Chirico noted. We are successfully bringing many new AI solutions to market today because they are tangibly improving productivity, creating new revenue and transforming the customer experience.

The company announced new customers implementing its Avaya IX Mobility solution to accelerate the digital transformation of their contact centers, enhance smartphone interactions, drive down costs, and deliver better customer experiences. Avaya IX Mobility is a consumption-based cloud offering that identifies when an incoming call originates from a mobile device, transports contextual information on the caller to the contact center, and enables selected calls to be deflected to the mobile web for a mobile application-enriching digital customer service experience.

Another highlight at Engage 2019 is Avayas Loyalty2gether program. Designed to help customers migrate to a digital platform, the Loyalty2gether program makes it easy and cost-effective to upgrade to the latest Avaya unified communication solutions with flexible options for cloud, premise, and hybrid installations.

Additionally, the company is announcing unprecedented, life-saving device location reporting capabilities that are now available as part of Avaya communications solutions for emergency response management, providing real-time information that can help make the difference in life or death situations.

Avaya ENGAGE, hosted by Avaya and the International Avaya Users Group (IAUG), is the premier event for the future of communications experience and its impact on digital transformation. Avaya ENGAGE 2019 brings you four days of general sessions, workshops, and breakouts; inspirational and informative speakers; and content experts to drive and enhance your digital transformation journey.

About Avaya

Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, weve enabled organizations around the globe to win “ by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration “ in the cloud, on-premise or a hybrid of both. To grow your business, were committed to innovation, partnership, and a relentless focus on whats next. Were the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

This document contains certain forward-looking statements. All statements other than statements of historical fact are forward-looking statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “might,” our vision, “plan,” “potential,” “preliminary,” “predict,” “should,” “will,” or would or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to expected feature releases and statements about future products, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Companys Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Companys filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Companys SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Source: Avaya Newsroom

Alex Alias, Avaya
[email protected]