Published by Global Banking & Finance Review®
Posted on November 26, 2025
1 min readLast updated: January 20, 2026
Add as preferred source on GoogleAllianz plans to cut up to 1,800 jobs in its travel insurance division as AI replaces manual processes, mainly affecting call centers.
MUNICH (Reuters) -German insurance group Allianz plans to cut up to 1,800 jobs in its travel insurance division, mainly in call centres, as artificial intelligence increasingly replaces manual processes, a source familiar with the plans told Reuters on Wednesday.
Between 1,500 and 1,800 jobs are set to be eliminated at Allianz Partners over the next 12 to 18 months, the source said.
Allianz Partners employs 22,600 people, roughly 14,000 of whom handle customer inquiries and claims by phone.
(Reporting by Alexander Huebner, Writing by Miranda Murray, Editing by Madeline Chambers)
Artificial intelligence (AI) refers to the simulation of human intelligence in machines that are programmed to think and learn. It can perform tasks such as speech recognition, decision-making, and problem-solving.
Technology in the workplace enhances efficiency and productivity by automating tasks, improving communication, and enabling data analysis. It plays a crucial role in transforming traditional job functions.
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