Editorial & Advertiser Disclosure Global Banking And Finance Review is an independent publisher which offers News, information, Analysis, Opinion, Press Releases, Reviews, Research reports covering various economies, industries, products, services and companies. The content available on globalbankingandfinance.com is sourced by a mixture of different methods which is not limited to content produced and supplied by various staff writers, journalists, freelancers, individuals, organizations, companies, PR agencies etc. The information available on this website is purely for educational and informational purposes only. We cannot guarantee the accuracy or applicability of any of the information provided at globalbankingandfinance.com with respect to your individual or personal circumstances. Please seek professional advice from a qualified professional before making any financial decisions. Globalbankingandfinance.com also links to various third party websites and we cannot guarantee the accuracy or applicability of the information provided by third party websites.
Links from various articles on our site to third party websites are a mixture of non-sponsored links and sponsored links. Only a very small fraction of the links which point to external websites are affiliate links. Some of the links which you may click on our website may link to various products and services from our partners who may compensate us if you buy a service or product or fill a form or install an app. This will not incur additional cost to you. For avoidance of any doubts and to make it easier, you may consider any links to external websites as sponsored links. Please note that some of the services or products which we talk about carry a high level of risk and may not be suitable for everyone. These may be complex services or products and we request the readers to consider this purely from an educational standpoint. The information provided on this website is general in nature. Global Banking & Finance Review expressly disclaims any liability without any limitation which may arise directly or indirectly from the use of such information.


SAS® improves data quality and processes leading to better and more efficient decision making about customer claims

Zenith Insurance, a specialist in the personal insurance market, has been able to improve business performance through more efficient use of its data after investing in technology from SAS, the global leader in business analytics. The company is now able to support the reporting and analytical needs of nearly four times as many people in the business that need access to this information.

A team of eight employees previously supported the needs of 80 people using the data, such as claims handlers, salespeople and management, whereas today a team of just 12 support more than 300. Not only is the process more efficient but improvements in reporting mean the business is able to make better decisions about how it handles claims, such as whether the claim can be approved quickly to improve customer experience or whether it requires further investigation as it may be fraudulent. Users across the business quickly recognised the benefits of the new, easy-to-use system, which is now relied on as part of their day-to-day activities. The team initially used SAS to build their own reports without the help of Management Information, but now the same documents are built automatically, saving time and resource.

Mike Pell
Mike Pell

When Markerstudy acquired Zenith Insurance, the company was faced with the challenge of bringing together more than five disparate data systems into a single, user-friendly platform. A clear strategy and auditable structure was also necessary to prepare for upcoming Solvency II regulations. Working with Achieve Intelligence and SAS, Zenith brought all the company’s data into a SAS Enterprise Data Warehouse, a unified platform designed with IT and business collaboration in mind. Improved data quality helped streamline reporting and most importantly, offered management a clearer view of the business, giving it the confidence to make decisions knowing the information it was using was accurate.

“As we expanded our business, it was important for management to have a good overview of how the different lines of business were performing at a group level. A siloed structure with disparate data sources slowed decision-making and did not allow us to analyse data at a granular level,” said Jason Cabral, Group Head of Pricing & Management Information at Zenith Insurance. “SAS has been instrumental in helping us achieve a more accurate view of our data allowing us to move faster and be more competitive.”

Mike Pell, executive director, SAS UK & Ireland, commented: “In a sector as competitive as insurance, it’s crucial that companies have access to up-to-date and accurate customer and pricing information in order to make better and quicker decisions, and help push into new markets. It’s encouraging to see companies like Zenith nurturing a data driven culture that empowers teams, drives efficiency and supports business growth.”

SAS solutions deployed by Zenith Insurance:

  •  SAS® Data Management is a unified platform designed with IT and business collaboration in mind. Improved data quality and quick access from a single point of control improves productivity.
  •  SAS® Enterprise BI Server integrates the power of SAS, role-based interfaces and Microsoft Office, empowering staff to make fact-based decisions
  •  SAS® Enterprise Guide® is a point-and-click, menu- and wizard-driven tool that empowers user to analyse data and publish results.