A perfect shopping experience, satisfied customers, efficient processes: That is the slogan under which Wincor Nixdorf is presenting its forward-looking portfolio at EuroCIS 2016. Apart from mobile applications, as well as enhancements in attended and self-service checkouts and reverse vending machines, the particular focus this year is on solutions that enable consistent and transparent processes for retailers across all sales channels.
Omnichannel strategies. Wincor Nixdorf is showcasing TP.net 6.0, a new version of its modular software platform. The main feature of TP.net 6.0 is its clear business logic, i.e. the availability of consistent data and information for all sales channels. Data is available across customer touchpoints at the stores (e.g. the POS, kiosk, self-checkout, tablet, etc.), as well as for enterprise functions, such as the interfaces to the merchandise management system, e-commerce platforms or CRM systems. The software platform with its individual applications (including TPiShop for controlling mobile self-scanning processes, and TPOMM for accessing inventory data in merchandise management and orders in real time) enables:
- Comprehensive support of cross-channel customer service concepts
- A seamless shopping experience across all sales channels
- Selective, personalized addressing of customers
- Reliable data analysis (business analytics).
Mobile solutions. On the basis of its software platform TP.net, Wincor Nixdorf offers solutions for store employees who wish to serve their customers not only at the checkout, but throughout the entire store as well with the aid of tablet PCs. All POS functions are available on the tablet. The solution is thus particularly suitable for specialty retailing, where shoppers often want sound advice. Employees can obtain supplementary information on articles and prices, for example, and so respond competently and flexibly to customers’ wishes. If there are too many customers having to wait at open stationary checkouts, the mobile solution can help out and so reduce lines (“queue busting”).
Customer journey. A “real” store environment at EuroCIS will demonstrate how Wincor Nixdorf makes the entire shopping process more convenient, efficient and faster for customers with its solutions comprising hardware, software and services. This demonstration includes stationary and mobile scanning and payment solutions, as well as various self-checkout applications from Wincor Nixdorf.
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Lifecycle management. With its “Store Lifecycle Management,” Wincor Nixdorf will present an end-to-end IT service solution for retailers at EuroCIS. Throughout a store’s lifecycle – from opening to operation to restoration of its original condition –, Wincor Nixdorf supports retail companies with consulting, project management, rollout and controlling of all service providers. The scalable solution offering also comprises operation of the store IT and application management, as well as ensuring smooth IT-based business processes.
Store modernization. To modernize stores, Wincor Nixdorf has developed scalable solutions to gear the concept and look of a store to modern requirements. The solution comprises detailed consulting, technical construction planning, as well as organization and supervision of the building work. That also includes IT rollout and well as repair and maintenance services (availability services) to optimize system availability.
Reverse vending. Wincor Nixdorf will present its new background and compaction solutions in the reverse vending arena. With a footprint of just under one square meter, the new modules offer greater flexibility in planning, a far greater compaction rate and quick and easy “one-touch” cleaning and operating processes. As a result, retailers can boost efficiency and save a lot more space behind the scenes.
Wincor Nixdorf will present its solutions at EuroCIS (Düsseldorf Exhibition Center, February 23 through 25, 2016) at Stand C 26 in Hall 9.
Wincor Nixdorf will also play an active role in the presentation program accompanying the trade show. Sabine Grün, Head of Retail Industry Marketing at Wincor Nixdorf, will give a talk on the subject of “Creating a new store experience with mobile solutions,” for example. Users will also talk about their experience with Wincor Nixdorf solutions. Claude Gerber, Head of IT at Calida AG, will present the SAP Order Management solution Wincor Nixdorf has installed at the global clothing group. And Dr. Alexander Bradel from s.Oliver will hold a presentation on the omnichannel concepts of the international fashion company.