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Why the Evolving Financial Services Landscape Will Turn Real Estate on its Head

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Why the Evolving Financial Services Landscape Will Turn Real Estate on its Head 1

By Wayne Busch, President of Financial Services and Insurance at NTT DATA Service

The traditional banking and payments ecosystem is undergoing major change as consumer behaviors and preferences shift – and this evolution has been significantly accelerated by COVID-19. Changes to the traditional ways of banking, shopping and transacting with retailers are aimed at removing friction and digitizing processes. We’ve seen this disruption across virtually every vertical industry, which is now sweeping the financial services industry and subsequently, commercial real estate.

Outcomes of modernizing the financial services industry include reduced foot traffic at bank branches, lower ATM usage and an overall decrease in the use of cash and checks, while reliance on digital wallets and mobile banking apps steadily increases. Overall, digitalization for the sake of progress and convenience points to fewer reasons for consumers to visit traditional banks in person, which is being reinforced by COVID-19 stay-at-home orders across the country. In the year ahead, I anticipate the face of commercial real estate will change drastically as shifting consumer preferences and access to online financial services resources cause bank branches and the storefronts they anchor in many locations to close.

Financial Services’ Impact on Real Estate

Wayne Busch

Wayne Busch

Banks across the US have already started closing retail branches, causing commercial real estate markets to shift in response to this growing trend. As these storefronts shutter, leaving large commercial real estate spaces once anchored by banks vacant, this spells trouble for real estate owners who seek to fill these vacancies in 2021 and beyond. This is in addition to a growing “work from anywhere” culture that is encouraging companies to reduce their real estate footprint.  Both of these trends will negatively impact commercial lending at banks.

The future of the traditional bank footprint is unclear, but some financial services organizations are paving the way to new forms of financial services spaces that prioritize experience to encourage younger, digital-first generations to bank with them. For example, Capital One Cafes provide a public workspace that facilitates conversations around banking – and coffee – in a more comfortable, approachable and casual setting. Moving forward, it is likely the financial services industry will abandon large commercial real estate spaces in favor of smaller, more modern and fluid spaces that don’t limit patrons to just financial transactions, waiting in lines and interacting with bank tellers.

A Move Toward Digital and Real-Time

Another major trends that will impact the financial services space is the shift away from in-person banking to online payments solutions and the increased adoption of digital wallets. Consumers are opting for real-time, sovereign, and regulated forms of payments that are contactless, instant and largely driven by GPI initiatives. For example, in the US, Zelle is the current leader – outpacing Venmo and Paypal – as a real-time payment service. However, there is competition for Zelle in the consortium, and others are coming out with their own real-time payment programs. Contactless payment, a technology US consumers were not-so-long-ago hesitant to adopt, has skyrocketed in use (up 150% since 2019), accelerated by COVID-19 with cash being deemed “unclean” by the WHO and consumers now preferring to bank digitally. Mastercard alone reported a 40% jump in contactless payments during the pandemic — including tap-to-pay and mobile pay — indicating a trend that has steadily continued throughout 2020.

While this could signal the death of cash, the wallet, and traditional banks, some financial services experts believe it is actually a renaissance for the payments ecosystem and an opportunity to roll out new tech to consumers more willing to adopt. As fintech companies continue to create innovative alternatives to traditional banking, we will see additional M&A activity in the FinServ/FinTech space, with traditional banks gobbling up small, innovative FinTech companies to boost their technology and culture.

Major Changes for the Financial Services Industry

The financial services industry has been rife for innovation and disruption for years, and banks are recognizing this momentum and working with it to streamline payments, remove friction and keep pace with consumer expectations. They’re adopting new tech and integrating digital solutions such as facial recognition that matches to a consumers’ profile at the bank and authenticates payments, among other high-tech capabilities, in order to attract the next generation of consumers entering the workforce and beginning to bank. Credit card companies are also going digital and getting rid of plastic credit cards in favor of digital wallet integrations and contactless payment technology. Naturally, these changes to the traditional banking and payments ecosystems mean lower foot traffic, lower ATM usage, less cash on hand, check volume declining, less requirements for day one and two processing for banks and a lessening demand for large commercial real-estate space.

Like most other industries, the financial services industry is undergoing a major transformation led by advancements in technology, and as a result the commercial-real estate market is being turned on its head. In 2021, it’s likely your trips to the bank will be far fewer and your local bank branches will begin to shutter, leaving empty retail space and opportunities for new gathering and transacting spaces to take shape once people can safely interact again.

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Seven lessons from 2020

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Seven lessons from 2020 2

Rebeca Ehrnrooth, Equilibrium Capital and CEMS Alumni Association President

 

Attending a New Year’s luncheon on 31 December 2019, we played a game that involved predicting the world in 2020. Some of the questions included: would Uber become profitable? Would the three-decade bond rally finally come to an end? Would the US hit a recession?

Unlike any of our predictions based on a traditional approach to business and predicting, we now know that 2020 became the year where business, professional and personal plans were turned upside down, reshaped and put-on hold. The proverbial black swan had arrived.

As revealed in a new CEMS Guide to Leadership in a Post-COVID-19 World, to which I contributed, the COVID-19 pandemic has exposed deficiencies in the 20th Century vision of leadership, giving a rare opportunity to question the status quo.

So, what are the main lessons from 2020?

  1. Humans are enormously adaptive.  This is not an extinction scenario. The world is getting used to dealing with global human disaster which may become a recurring event. Life continues guided by new parameters.

  1. No sector or country is immune to rapid change. Just as the leveraged finance and equity markets ground to a halt during the Global Financial Crisis, we have seen a disruption in the financial markets (including M&A) in 2020, including a significant redistribution of wealth between sectors; think tech vs airlines and the hospitality industry. When a market is disrupted it has secondary and tertiary effects such as less work for accountants, lawyers, financiers etc.

 

  1. Location is not as important anymore. The belief that finance staff need to be based in one of the financial capitals to be effective has been forever altered. Pursuing a career in finance from anywhere is becoming possible. However, it’s likely that over time, financial controls and human interaction will move the work model back towards the traditional office approach, as work is a critical sanctuary for people. While working from home may allow more time for family, chores and sports, it is mainly effective for people who already have their internal and external networks. For junior employees it presents a notable challenge as they may be forced to spend their formative years without a chance to really build their networks.

 

  1. Change is likely to be lasting. The opportunity for alternative finance and tech focused providers is enormous and 2020 will accelerate this shift. For example, many retail banks are providing rather poor customer service, blaming the pandemic. Even the most loyal customers will be heading elsewhere. For recent graduates and current students this is a major shift; future winners and key employers may not be names we are used to seeing in the headlines.

 

  1. There will be a spotlight on leaders with visionary strategy and understanding of the operations. 2020 showed many politicians and business leaders behaving like they were playing a game of snakes and ladders, rather than executing a thought-out strategy. The next wave of thoughtful leadership is urgently required.

 

  1. Collaboration leads to success. The definition of a pandemic is an infectious disease prevalent worldwide. A global problem requires a collaborative solution rather than each country and industry on their own. Quoting Steven Riley, professor of infectious disease dynamics at Imperial College London: “Once you have the knowledge and you share the knowledge, then you are able to take measures to push transmission much lower”. This principle is transferable to management education. In a world more complex than ever, investing in a degree is hard currency. Combined with the full global alumni network, corporate partners and schools, CEMS is capital that doesn’t depreciate.

  1. Resilience has become a watch word. Saint-Exupéry’s quote resonates with me: “If you want to build a ship, don’t drum up people to collect wood and don’t assign them tasks and work, but rather teach them to long for the endless immensity of the sea.” We are in a new paradigm – so prepare for the next change. For COVID-19, while we hope that the vaccine will soon upon us, the broader long-term positive challenge remains.
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Data after Brexit: How does the end of the transition affect GDPR?

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UK's Post Brexit productivity puzzle

By John Flynn, Principal Security Consultant at Conosco

The UK has officially left the European Union now that the transition period has ended on January 1st 2021. But this could raise issues with one of the biggest bugbears for many companies – the international transfer of personal data.

Businesses can relax, somewhat – GDPR, which took businesses months to get their heads around, is not being replaced. It will continue as the UK GDPR 2018, and will still be based on the criteria of the Data Protection Act of 2018. However, the UK will retain the right to change the UK GDPR as it sees fit in the future.

The main changes apply to those who receive data coming into the UK from Europe. Transfers from the UK to other countries can continue under existing arrangements.

We know it can be difficult to cut through the legal jargon, so we have simplified what you need to know to protect yourself and your data:

1 – Update your privacy notice

Most businesses do not have the correct clauses in place ahead of January 1st, potentially exposing their liability, should something happen to their data. All company privacy notices online will need to be updated to specifically state ‘UK GDPR’, as opposed to ‘EU GDPR’. You will also need standard contractual clauses in place, which cover both parties – those transferring and those receiving the data.

 The Information Commissioner’s Office (ICO) has a list of what needs to be included in the standard contractual clause here. The ICO will remain the UK regulator for data protection, regularly liaising with each EU member state.

This also applies to Multi Corporate Groups who operate in multiple countries, who need to update their documentation and privacy notice to expressly cover the data transfers.  The UK has applied for an adequacy assessment, which would negate the need for contractual clauses, however this has not yet been approved by the EU.

2 – Data privacy assessments

Any company which runs applications and software should always perform a Data Privacy Impact Assessment. This was also in the guidelines before, but these assessments are now more important for those who outsource their IT operations internationally.

For example, when using a service such as a cloud-based system, the company must be sure that its service provider adheres to UK GDPR and stores the data within the European Economic Area (EEA), or has a binding corporate agreement with the company, where data is stored outside of the EEA. You should also, as mentioned above, make sure that a contractual clause is in place.

3 – Review local legislation

Contracts should now have contractual clauses that specify the responsibilities of the data controller and the data processor. If you are receiving personal data from a country territory or sector covered by a European Commission adequacy decision, the sender of the data will need to consider how to comply with its local laws on international transfers. You should check local legislation and guidance in this case.

4 – Cyber Security health check

The ICO is increasing its capacity and efforts to crack down on data breaches, post-Brexit. Now is a great time for all companies to have a health check to understand their Information Security posture and GDPR compliance. Nobody wants to be caught handling data improperly and fined when it could have been prevented with education and training.

A gap analysis performed by an expert is money well-spent. It’s also a fact that companies that have cybersecurity and Information Security controls are not only able to better defend against attacks but are also far better placed to recover from an attack.

Looking forward

It’s important that all businesses – large and small – are properly preparing their data storage and transferring for the 1st January. ICO has been busy setting examples by fining large, high-profile companies for failing to keep millions of customers’ personal data safe.

It will continue to come down hard on the data breaches of personal identifiable information and special categories of data. The saying ‘prevention is better than a cure’ rings truer than ever this year, and you will thank yourself if you make the efforts to properly store your data now, and not when it’s too late.

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2020 reflections and 2021 outlook

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2020 reflections and 2021 outlook 3

By John Hunter, Head of Banking and Fiduciaries, Finance Isle of Man

Reflections on the most surreal year

The Covid-19 pandemic has completely changed the world as we knew it, resulting in catastrophic loss of life and fears of a downturn hang over global economies like a sword of Damocles. In the UK, the new strain has further exacerbated the situation. As I am sure many have already said we are living in what could be called the most surreal times. People have been trying to cope with this “new normal”, by changing their lifestyles and evolving behaviours.

The Isle of Man responded swiftly to the pandemic by closing its borders and enforcing social restrictions which everyone respected and adhered to. Socially and culturally the Island demonstrated all the good things that come from living on a relatively small Island where community still means so much.

The Isle of Man’s financial services sector adapted quickly, seamlessly transitioning to working from home. The banks too adopted flexible remote working practices and continued to support clients around the world helping them navigate the challenging situation and making the most of any opportunities that arose.

Although there is no substitute for face-to-face interactions, we all embraced web-conferencing platforms like Microsoft Teams and Zoom to stay connected with contacts around the world and build and nurture business relationships, whether it was with financial services firms or high net worth individuals looking to relocate to the Island.

Furthermore, a priority for the Isle of Man has been to reinvigorate the business and cultural ties with South Africa. In a normal world, we would have travelled to the country, held in-person meetings with businesses and industry representatives and talked about building on our wonderful historic ties. However, because of the scale and breadth of disruption we had to change all our plans! We hosted a virtual roadshow which comprised a series of webinars exploring why it has never been more important for South African businesses and individuals to choose the right jurisdiction for long term financial planning.

Looking ahead to the future

We are all hoping that the global rollout of vaccines will provide the pathway to some form of return to normality and all the things people are missing will be back. Like amidst all periods of immense turmoil, interesting, new possibilities have emerged such as the revolution in work culture and a renewed importance of being close to nature and green spaces is. And these possibilities can help reshape society for the better.

The global economic recovery and rebuild might seem further away in the current environment especially amidst the new lockdowns. But we are confident in the resilience of economies and are hopeful that different industrial sectors and governments working together would result in green shoots.

The financial services industry has an important role to play in getting the world economy back on its feet. It is a core component of the solution to continue facilitating the financing of corporates, as well as to develop sustainable finance and nurture digital technologies which have proven to be vital during the pandemic. The sector should continue its cooperation and collaboration with governments and regulators to ensure efficient capital flows and financial stability for businesses and individuals.

Banks too have a crucial role to play as they are instrumental to the effective transmission of monetary policies and stimulus packages. As mentioned in a report by EY: “Financial insecurity in the wake of COVID-19 will require banks to boost consumer confidence and help build a more resilient working world.”

We expect the Isle of Man’s financial services sector and banks to continue navigating the situation with resilience as they have been doing thus far and contributing to the global recovery process. Also, we truly hope this will be our busiest year ever (subject to our ability to travel), with an extensive global schedule of planned activity to promote the Island as an international financial centre of excellence and innovation. Personally, I had planned to be in South Africa for the British & Irish Lions tour, but regrettably, it might not take place and as such we will look forward to catching up with friends there as and when we can.

Conclusion

No doubt, there are significant challenges for the world ahead but as Albert Einstein said: “in the midst of every crisis lies great opportunity”. And it is this opportunity that we all need to work together to identify and make the most of. We are confident that in 2021 the Isle of Man will continue to support financial services businesses help their clients, employees, and the wider society through these surreal times. We are all in this together.

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