Symantec, VMware and Forcepoint Join the Industry’s Established SD-WAN Ecosystem; IBM Security Adds Integration with IBM QRadar
VeloCloud™ Networks, Inc., the Cloud-Delivered SD-WAN company, today announced that the recently introduced VeloCloud SD-WAN Security Technology Partner Program continues to gain broad industry momentum and membership growth with additional industry leaders joining the program.
Symantec, VMware and Forcepoint are among the latest members of the VeloCloud SD-WAN Security Technology Partner Program, joining inaugural members IBM Security, Check Point Software Technologies, Fortinet, and Zscaler.
The SD-WAN Security Technology Partner Program blends the industry’s most flexible enterprise SD-WAN architecture with the world’s best-of-breed security solutions. VeloCloud Cloud-Delivered SD-WAN enables enterprises to run advanced wide area networks that incorporate security at the Edge, at the Data Center and in the Cloud, all under a single uniform business policy. The resulting secure SD-WAN solution strengthens security by simplification and automation while reducing costs related to box sprawl and manual operations.
IBM Security, a strategic VeloCloud technology partner delivering Secure SD-WAN services globally, has now added VeloCloud SD-WAN integration with its industry leading IBM QRadar SIEM solution to offer as part of its managed security services solution for Fortune 1000 customers globally.
“IBM Security provides a single pane of glass for cloud and hybrid deployment models to ensure exceptional end-to-end security intelligence and threat monitoring,” said Srini Tummalapenta, IBM Chief Architect & Distinguished Engineer, IBM Security Services. “Integration with VeloCloud Cloud-Delivered SD-WAN is enabling business with a complete Cloud Securityhub which connects multiple cloud services, branch offices, and private datacenters with IBM QRadar, providing the single pane of glass for security intelligence and threat monitoring.”
“The addition of more industry leaders to the expanding VeloCloud SD-WAN Security ecosystem is an indication of the importance of tighter integration between the leading SD-WAN and security solutions,” said Sanjay Uppal, CEO and Co-Founder of VeloCloud. “Enterprises want to realize the tremendous business benefits that SD-WAN delivers without any compromise in security, and this ecosystem of the industry’s elite enables them to accomplish that goal.”
VeloCloud is also part of the Symantec Technology Integration Partner Program (TIPP) which fosters deep technical integrations ranging from visionary startups to leading vendors and enhances enterprise customers’ ability to fight cybercrime.
“Enterprises across the world rely on Symantec to address the challenges of the cloud generation through our Integrated Cyber Defense Platform, which protects against sophisticated attacks on premises and in the cloud,” said Peter Doggart, vice president of Business Development for Symantec. “By partnering with VeloCloud, joint customers can now optimize traffic performance to the Symantec™ Web Security Service (WSS) while also reducing cost.”
The SD-WAN Security Technology Partner Program spans all three parts of the SD-WAN security framework comprising network, cloud and management. This includes network security interoperability in the branch and security Virtual Network Function (VNF) integration on the VeloCloud Edge; Cloud security via direct connect from branch to cloud and security in IaaS through VeloCloud Edges and VeloCloud Gateways; and interfaces to leading Security Operations Centers, SIEM solutions and security analytics.
“All our research in recent times reveals a common desire among CIOs to increase efficiency agility and performance without compromising security,” said Zeus Kerravala, Principal Analyst of ZK Research. “Tight integration between SD-WAN and best-of-breed security solutions is key to the transformation of enterprise networks that is currently underway.”
VeloCloud is already part of the VMware Solution Exchange (VSX) and has VMware Ready™ status for VMware Network Functions Virtualization (NFV). VMware vCloud® NFV™ brings together the core virtualization and management components required to accelerate NFV deployment enabling Cloud Service Providers (CSPs) to deploy a unified, multi-vendor and multi-function NFV platform that supports any application at all stages of cloud evolution.
“VMware vCloud NFV is an integrated, modular and multi-tenancy NFV platform which enables wireline and wireless service providers to deploy an elastic business model for cross-cloud services and service enablement while simplifying networks and reducing TCO,” said Gabriele Di Piazza, vice president of solutions, Telco NFV Group, VMware. “As part of the VeloCloud SD-WAN Technology Partner Program, VMware and our mutual customers are leveraging the VeloCloud API, SDK and VNF framework to enable Cloud-Delivered SD-WAN and advanced security in the data center, cloud and network-wide.”
Recognizing the strong demand for interoperability with existing and future security solutions, VeloCloud established a scalable framework that allows enterprises to seamlessly integrate their preferred security technology with Cloud-Delivered SD-WAN. Technology Partners have access to the extensible VeloCloud Technology Partner SD-WAN API (orchestration, control & data) and SDK, along with the VeloCloud VNF framework. Partners can also enable integration and service insertion with the VeloCloud VNF-ready Platform Development Framework supporting integrated security VNF. For more information or to join the SD-WAN Security Ecosystem, see [insert URL].
“QOS Consulting is in the process of implementing VeloCloud SD-WAN integrated with security and SIEM services for some of our highly distributed enterprise customers,” said Frank Cittadino, CEO of QOS Consulting, a VeloCloud channel partner. “Our strong operational experience with security integration enables us to immediately recognize the importance and value of this VeloCloud initiative for accelerating SD-WAN adoption.”
Working with VeloCloud, Forcepoint enables the insertion of advanced cloud security services for enterprises while providing an interoperable solution with SD-WAN deployments.
“In today’s zero perimeter world, businesses rely on secure multi-cloud environments to enable employees to get their job done from anywhere, on any device,” said Marc Padovani, Senior Director Product Management, Cloud Security at Forcepoint. “Cloud security and protecting networks from the most advanced threats are essential in this ecosystem. Forcepoint joined the VeloCloud SD-WAN Security Technology Partner Program to deliver our enterprise, system integrator and service provider customers yet another layer of confidence they are implementing a secure SD-WAN interoperable with their most business critical cloud services.”
“TPx Communications has been at the forefront of network, cloud and services technology,” said Jared Martin, Vice President, ITx Managed Services for TPx Communications, a VeloCloud channel partner. “TPx Communications is taking a leadership role, again, as a VeloCloud Powered SD-WAN provider and by delivering cloud security services based on best of breed technologies from the VeloCloud SD-WAN Security Technology Partner Program.”
VeloCloud Cloud-Delivered SD-WAN enables Enterprises to securely support application growth, network agility, and simplified branch and end-point implementations while delivering optimized access to cloud services, private data centers and enterprise applications. Global Service Providers are able to increase revenue, deliver advanced services and increase flexibility by delivering elastic transport, performance for cloud applications, and integrated advanced services all via a zero-touch deployment and operations model. Both Enterprises and Service Providers benefit from the multi-tenant cloud gateway architecture and the ability to support real-time applications over private, broadband, and wireless links continuing to demonstrate that The Cloud is the Network.
Pandemic risks eclipse treasury priorities as businesses diversify investments to mitigate impact
The Covid-19 pandemic has shunted aside existing challenges to sit atop treasurers’ priority lists, according to “The resilient treasury: Optimising strategy in the face of covid-19”, a survey run by the Economist Intelligence Unit (EIU) and sponsored by Deutsche Bank.
The results show that treasurers are looking to diversify their investments in a bid to mitigate the pandemic impacts, including heightened liquidity, foreign-exchange and interest-rate risk. As many as 55% plan to increase investments in long-term instruments, with 48% increasing investments in bank deposits, another 48% in local investment products, and 47% in money-market funds.
“The Covid-19 pandemic has drastically altered business plans in 2020. It has placed a certain level of strain on treasury processes, but the challenge it presents has been managed by traditional treasury skills. It is clear that pandemic risk will be on the treasury checklist for years to come, but it is one of many risks the department faces and will continue to manage,” says Melanie Noronha, the EIU editor of the report.
Despite Covid-19 looming large, other challenges wait in the wings. Notably, the replacement of the London Interbank Offered Rate was identified by 38% of respondents as the main challenge of their function.
Technology, meanwhile, continues to be a pressing issue, with treasury teams becoming increasingly reliant on IT solutions. Here, data quality is rising up the list of concerns. Already highlighted as very or somewhat concerning in 2019 by 69% of respondents, the figure rose to 78% in 2020. Acquiring the necessary skill sets to realise the full benefits of this data and technology is also a continuing priority – with some progress registered from last year. In 2020, 30% of respondents say they have all the skills they need to manage technological change, up from 22% in 2018.
“Treasury’s focus on technology is not only helping teams operate more efficiently in a remote-working environment, it has long played – and continues to play – a key role in realising their long-term priorities,” notes Ole Matthiessen, Head of Cash Management, Corporate Bank, Deutsche Bank. The survey shows that
Release 1 | 2 managing relationships with banks and suppliers (highlighted by 32% of respondents) and collaborating with other functions of the business (also 32%) remain top of the agenda – and seamless digital systems will help give treasurers the bandwidth and insight to be more effective partners for both internal and external stakeholders.
Based on a global survey of 300 treasury executives, conducted between April and May, the survey explores stakeholders’ attitudes among corporate treasurers towards the drivers of strategic change in the treasury function – from the pandemic through to regulation and technology – and their priorities for the next five years.
Digital collaboration: Shaping the Future of Finance
By Ryan Lester, Senior Director of Customer Experience Technologies at LogMeIn
With heightened economic uncertainty and increased customer expectation becoming the norm in the banking industry, it is understandable that the sector is struggling to keep afloat. Due to its precarious nature, banking institutions are trying their best to ensure they remain relevant in the competitive landscape and guarantee that their customers continue to be a priority.
When it comes to the first half of this year, the pandemic has shown how easy it is for industries to fail. Customers and companies alike had to get used to the new normal, as physical locations started to close. The banking industry felt this first hand, as banks were made to restructure how their business ran, with restricted opening hours and a wider push to motivate people to use online banking.
While some had already embraced digital options prior to the pandemic, this proved to be a stark contrast to the elderly population, who frequently visited branches to access their finances. Moving forward, banks have to adopt new methods to ensure customers get the most out of our their accounts, without their experience suffering.
Heightened Customer Expectations
When the pandemic reached its peak, people were encouraged to use online banking, as telephone contact was under strain with long waiting times and pressure mounting on contact centre agents. According to Fidelity National Information Services (FIS), which works with 50 of the world’s largest banks, there was a 200% jump in new mobile banking registrations in early April, while mobile banking traffic rose 85%.
With branches remaining closed, customers were continuously being urged to limit the amount of calls they made to the most urgent cases and consider whether they could solve their answers through mobile online banking or checking the company website. Although already being adopted in pockets of the industry, this was a real catalyst that spurred banks to up their game on digital channels and with self-service tools.
Banks are challenged with precariously balancing customer needs with the cost of personalised support. With the demographic of customers changing over the last few years, customers are becoming increasingly younger and more comfortable with technology. Influenced by the “Amazon Effect”, their expectations have raised to an all-time high, placing record strain on the sector
Customer experience isn’t just about support anymore, it’s about serving your customer at every point in the journey. Companies have an opportunity to elevate the experience they provide by moving beyond one-and-done interactions to create continuous engagements with their customers. It is starting to become a primary competitive differentiator in the market and one that doesn’t have a lot of variation. Deploying AI chatbot technology will be able to strategically help banks improve customer experience and raise the level of support that agents provide.
Digital collaboration: Working around the Clock
The benefits of adopting digital channels and self-service tools are second to none. By implementing chatbots, fuelled by conversational AI, banks will be able to help serve a wide range of customer queries and ensure they are protected from fraud and scams.
Conversational AI is exactly what it sounds like: a computer programme that engages in a conversation with a human. When it comes to service delivery, conversational AI can be deployed across multiple channels to engage with customers in ways that effectively address evolving customer needs. At a time defined by COVID-19, self-service tools such a conversational chatbots can work around the clock to solve customer queries in a concise and timely way. Of course, self-service tools won’t completely replace human agents in the banking industry, but they will help companies re-distribute customer traffic and workflows in ways that enhance customer experience. Self-service tools fuelled by conversational AI can also improve employee experience because service employees can handle fewer, but higher-level service tasks that chatbots might escalate to them.
Adopting new tools to help facilitate consistent and concise answers and help maintain customer experience is on the forefront of many industry minds. Banks such as the Natwest Group have seen this first-hand and are testament to the benefits that a good digital experience can provide. Simon Johnson, Capability Consultant, Digital at NatWest Group highlights NatWest’s use of digital tools during lockdown, “Over the last few months, we’ve learnt how to use digital tools to help our employees remotely. From a banking perspective, there have been a lot of changes including base rates, waive fees and the best ways of contacting our vulnerable customers, ensuring we keep them protected from frauds and scams.
“By introducing our Bold360 chatbot interface, Ella, we’ve been able to get relevant information out quickly, apply the best practice and ensure that our customer journeys are being developed correctly. Due to the volume of questions, some of our customers were finding themselves waiting longer than usual. So digital channels become essential to helping reduce the wait time. Using Bold360, we were able to mitigate issues and answer questions in a more timely way through our chatbot.
“Moving forward, as we open more digital services, we are analysing our data to see if customer will return back to their usual way of banking, now that they’ve seen what a good digital experience can provide. Either way, with Ella, we are ready.”
Chatbots and Humans: The Best Option for Customer Service
Over the last year, banking institutions have recognised the power that digital collaboration can have to their success. Delivering exceptional customer service and support is key for any business wanting to stay competitive in today’s market and banks are especially challenged with precariously balancing customer needs with the cost of personalised support. Leveraging the right technology, such as AI-powered chatbots, will enable the banking industry to provide better support and a more robust customer experience in the long term. Other institutions must follow suit, or risk becoming obsolete.
A sleeping digital giant wakes? 4 key trends accelerating payments transformation in the US
By Lauren Jones, International Payments Ambassador, Icon Solutions
The US payments industry is undoubtedly ripe for change. Before the unprecedented shock of COVID-19, digitization and payments transformation initiatives had been organic, piecemeal and predominately the preserve of the largest banks.
Now, increasing pressure means that financial institutions of all sizes are working to define a digital strategy to unlock new opportunities, drive business value, and stay competitive. But beyond the immediate impact of COVID, what underlying trends are accelerating digitization in the US?
- Real-time payments – the stimulus for change
Real-time payments have been met with a degree of caution by US financial institutions. Risking traditional profit generators in return for potential revenues down the line is a gamble many have not been willing to take. But immediate payments are coming to the US whether banks like it or not.
Major payments infrastructure providers, including NACHA and The Clearing House (TCH), have moved to encourage immediate payment adoption in recent years. But the Fed, frustrated with a slow rate of progress, has announced that it is pressing ahead with the implementation of its FedNow system (despite significant industry objection). Although the Fed’s true intentions are open to interpretation and this may just be a play to accelerate private initiatives, it is a clear signal that they mean business.
This means holdouts risk their own ‘Kodak’ moment if they miss the huge opportunities in front of them by fixating on traditional revenue streams. Banks are in a position to support innovation across entire industries such as healthcare, which could be released from the constraints of paper-based bureaucracy and slow, expensive transactions.
Another opportunity that can be unlocked via instant payments is ISO 20022 (used in the TCH RTP system). It is the future of payments messaging standards and can greatly enhance various payments processes through increased data-carrying capabilities. More importantly given the current climate, citizens reliant on federal or state support can benefit from RTPs combined with additional data to immediately access emergency funds.
- The kids are growing up
The US is getting older. Consumers who were 10 when the iPhone first launched are now 23. This means we are seeing a ramp-up of digitally native Gen Z consumers (roughly those born between 1995 and 2010) accessing banking services.
Demographics are an inexact science and not perfect predictors (there are technophobe college students and 100-year-old Instagram influencers), but we can detect noticeable trends.
Younger customers don’t usually choose a bank because there is an ATM in their neighbourhood, a slightly better interest rate or an advert in the newspaper. Rather, a strong digital presence, personalised tools, rewards and experiences, and the trusted recommendations of friends and family, will have a more significant impact on customer acquisition.
Banks must look at the effect this will have on their longer-term digitalization strategy and be able to segment what this emerging customer base might want and how they will interact in years to come.
- Checkmate? Evolving corporate requirements
Corporate treasurers are people and their experience of seamless, immediate payments in their personal lives shapes expectations in the workplace. Although check usage for business-to-business (B2B) transactions is still the norm in the US and barriers remain, corporates are increasingly demanding the ability to transact in a real-time, omnichannel environment, 24×7.
The benefits are clear. Corporate treasurers stand to enjoy enhanced liquidity management and transparency, greater control over payments and enhanced data for reconciliation purposes. And for consumers, alternative digital payment options such as buy now pay later promote choice and flexibility.
- Increasing competition
A significant consequence of emerging consumer and business demand for digital offerings is the increase in competition from fintechs, technology giants and other third-parties. Traditionally, incumbent banks have enjoyed the advantage of consumer trust to offset more limited innovation. But as consumers become more comfortable entrusting their financial transactions to non-banks, banks must differentiate and digitize to remain competitive.
Data is where the technology giants excel, and their ability to personalise experiences and emotionally connect with their users is unprecedented. Banks need to learn from the positive aspects of this model to better understand their users and deliver meaningful, useful products and services.
For data to become the cornerstone of a banks’ customer relationship and take services to the next level, breaking the channel silos and extracting value from a comprehensive dataset will be decisive. But with only 18% of banks reporting that they are in the process of shifting from a transactional revenue model to a data-driven revenue model, this work has some way to go.
Taking customer propositions to the next level
Customers now expect services that work for them, not their banks. All banks, no matter the footprint, need to move quickly to offer a broad digital service platform that adds value to both the customer and the bank.
By defining a robust payments transformation strategy, banks of all sizes can remain fiercely competitive by rapidly lowering costs, unlocking revenues and promoting innovation
Satisfaction with Credit Card Issuers in Canada Remains Flat Amid COVID-19, J.D. Power Finds
Tangerine Bank Ranks Highest in Overall Credit Card Customer Satisfaction for Second Consecutive Year With 73% of credit card customers...
The benefits of automated pension plans
While many people will prefer to speak to fellow human beings when discussing their investments, automation is already part of...
Pandemic risks eclipse treasury priorities as businesses diversify investments to mitigate impact
The Covid-19 pandemic has shunted aside existing challenges to sit atop treasurers’ priority lists, according to “The resilient treasury: Optimising...
Boost for consumers as banks recognise room for improvement on service and delivery
42% of banks are looking to improve service provision and boost customer satisfaction in the year ahead Less than half...
By Paddy Osborn, Academic Dean, London Academy of Trading Whether you’re negotiating a business deal, playing a sport or trading...
The impact of the Accounts Payable risk landscape
By David Thorley, Director of Customer Development, FISCAL Technologies The current economic climate has never been so uncertain. Not since...
The Viral Return On Investment
By Sabine Saadeh Author of Trading Love Investment Pitch It was around August 2018 when a friend of mine approached...
How AI and ML are changing insurance for good
By Alan O’Loughlin, Director of Analytics and Statistical Modelling, International and John Beal, Senior Vice President of Analytics at LexisNexis®...
How Assistive Learning Technology Is Making Online Learning Inclusive
By Sandra Goger is Learning Technology Analyst at Iflexion, Denver-based software development company. The global online learning market is expected...
Can your company data make you famous?
By Kerry Gould, Associate Director, Speed Communications Businesses gather and generate reams of data every day on everything from purchasing...