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Home > Finance > UK investigates Meta's compliance with WhatsApp data requests

UK investigates Meta's compliance with WhatsApp data requests

Published by Global Banking and Finance Review

Posted on January 23, 2026

1 min read

Last updated: January 23, 2026

UK investigates Meta's compliance with WhatsApp data requests - Finance news and analysis from Global Banking & Finance Review

Tags:compliance

Quick Summary

Ofcom investigates Meta's compliance with WhatsApp data requests, focusing on the accuracy of information provided for business SMS market reviews.

UK Launches Investigation into Meta's WhatsApp Data Compliance

Investigation Overview

LONDON, Jan 23 (Reuters) - British regulator Ofcom said on Friday it had opened an investigation into Meta Platforms over the information it had provided relating to WhatsApp for one of its market reviews.

Background on the Review

"Last year, we carried out a review of the wholesale market for business bulk SMS messages, which are often used for things like appointment reminders and parcel delivery notifications," it said.

Concerns About Data Accuracy

"The available evidence suggests that the information we received in response from Meta may not have been complete and accurate."

(Reporting by Sarah Young and Paul Sandle; editing by Michael Holden)

Key Takeaways

•UK regulator Ofcom is investigating Meta's data compliance.
•The focus is on Meta's response regarding WhatsApp data.
•Concerns have been raised about data accuracy.
•The investigation is part of a market review for business SMS.
•Meta's data submission may be incomplete or inaccurate.

Frequently Asked Questions about UK investigates Meta's compliance with WhatsApp data requests

1What is compliance?

Compliance refers to the process of ensuring that a company adheres to laws, regulations, and internal policies relevant to its operations.

2What is data accuracy?

Data accuracy is the degree to which data is correct, precise, and reliable, which is crucial for informed decision-making in financial contexts.

3What is financial regulation?

Financial regulation involves the rules and laws governing financial institutions and markets to maintain stability, protect investors, and ensure fair practices.

Investigation Overview

Background on the Review

"Last year, we carried out a review of the wholesale market for business bulk SMS messages, which are often used for things like appointment reminders and parcel delivery notifications," it said.

Concerns About Data Accuracy

"The available evidence suggests that the information we received in response from Meta may not have been complete and accurate."

(Reporting by Sarah Young and Paul Sandle; editing by Michael Holden)

Frequently Asked Questions

1What is compliance?

Compliance refers to the process of ensuring that a company adheres to laws, regulations, and internal policies relevant to its operations.

2What is data accuracy?

Data accuracy is the degree to which data is correct, precise, and reliable, which is crucial for informed decision-making in financial contexts.

3What is financial regulation?

Financial regulation involves the rules and laws governing financial institutions and markets to maintain stability, protect investors, and ensure fair practices.