Data Breach Concerns: Trust and Loyalty At Risk

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More than half of those polled admit they would ditch a company following a data breach

With the Facebook scandal involving Cambridge Analytica still fresh in people’s minds, two-thirds of professionals admit they would delete their account if a social media provider misused their personal data.

This is according to a snapshot poll* of 220 cybersecurity and IT professionals conducted by Centrify, a leading provider of Zero Trust Security through the power of Next-Gen Access, at Europe’s leading infosecurity event, Infosecurity Europe in London this week.

Quizzed about attitudes to data breaches that involve identities (passwords, usernames, etc.) 59 per cent of respondents say they have already deleted a social media account, while another 7 per cent plan to if their data is misused. However, a significant third of respondents (32 per cent) say they have no plans to delete Facebook or any other social media account.

Following major breaches at high profile organisations, including Uber, Equifax and TalkTalk in recent years, the poll also reveals that more than half (55 per cent) of poll respondents would stop using a company following a data breach. However, 45 per cent admit they would carry on using a company despite the risks.

Asked about their biggest concerns when it comes to privacy of personal data, just one in ten point to social media providers tracking or harvesting their personal information, while a third (34 per cent) worry most about data breaches at companies that have access to their data, and a quarter admit credit card fraud is their biggest fear.

“It’s really interesting to see how high profile stories involving big brands and social media providers are affecting our attitude to these companies and how they use – and indeed misuse – our personal information,” comments Andy Heather, VP and Managing Director EMEA. “Trust is critical, both from the perspective of a customer trusting the company they use, and trust when it comes to the information we share with them and how they use it. If this trust is pushed too far – and we’ve seen it happen recently with serious consequences – customers will walk. While there are new regulations in play, like GDPR, designed to protect the individual and their privacy, ticking the compliance box is not enough for businesses.”

Centrify is leading the industry in defining and setting the standard for Zero Trust Security through the power of Next-Gen Access. To protect against breaches that exploit weak or stolen credentials, Centrify believes companies need to adopt a Zero Trust Security model, which assumes that untrusted actors already exist both inside and outside the network. Centrify Next-Gen Access combines Identity-as-a-Service (IDaaS), Enterprise Mobility Management (EMM) and Privileged Access Management (PAM) in a unified, integrated solution that is aware of every device, knows every user, limits access and privilege intelligently, and allows policies to learn and adapt without impacting user experiences.

For more information about Centrify, visit www.centrify.com.

*Centrify polled 220 respondents at Infosec Europe 2018 in London between 5 and 6 June 2018.

More than half of those polled admit they would ditch a company following a data breach

With the Facebook scandal involving Cambridge Analytica still fresh in people’s minds, two-thirds of professionals admit they would delete their account if a social media provider misused their personal data.

This is according to a snapshot poll* of 220 cybersecurity and IT professionals conducted by Centrify, a leading provider of Zero Trust Security through the power of Next-Gen Access, at Europe’s leading infosecurity event, Infosecurity Europe in London this week.

Quizzed about attitudes to data breaches that involve identities (passwords, usernames, etc.) 59 per cent of respondents say they have already deleted a social media account, while another 7 per cent plan to if their data is misused. However, a significant third of respondents (32 per cent) say they have no plans to delete Facebook or any other social media account.

Following major breaches at high profile organisations, including Uber, Equifax and TalkTalk in recent years, the poll also reveals that more than half (55 per cent) of poll respondents would stop using a company following a data breach. However, 45 per cent admit they would carry on using a company despite the risks.

Asked about their biggest concerns when it comes to privacy of personal data, just one in ten point to social media providers tracking or harvesting their personal information, while a third (34 per cent) worry most about data breaches at companies that have access to their data, and a quarter admit credit card fraud is their biggest fear.

“It’s really interesting to see how high profile stories involving big brands and social media providers are affecting our attitude to these companies and how they use – and indeed misuse – our personal information,” comments Andy Heather, VP and Managing Director EMEA. “Trust is critical, both from the perspective of a customer trusting the company they use, and trust when it comes to the information we share with them and how they use it. If this trust is pushed too far – and we’ve seen it happen recently with serious consequences – customers will walk. While there are new regulations in play, like GDPR, designed to protect the individual and their privacy, ticking the compliance box is not enough for businesses.”

Centrify is leading the industry in defining and setting the standard for Zero Trust Security through the power of Next-Gen Access. To protect against breaches that exploit weak or stolen credentials, Centrify believes companies need to adopt a Zero Trust Security model, which assumes that untrusted actors already exist both inside and outside the network. Centrify Next-Gen Access combines Identity-as-a-Service (IDaaS), Enterprise Mobility Management (EMM) and Privileged Access Management (PAM) in a unified, integrated solution that is aware of every device, knows every user, limits access and privilege intelligently, and allows policies to learn and adapt without impacting user experiences.

For more information about Centrify, visit www.centrify.com.

*Centrify polled 220 respondents at Infosec Europe 2018 in London between 5 and 6 June 2018.