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THE TALL GROUP OF COMPANIES

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Checkprint is a leading provider of secure paper and electronic payment solutions

Company Insight

Nature of Business: TALL Security Print Limited and Checkprint Limited form the TALL Group of Companies. The TALL Group is a UK leader in the provision of secure paper and electronic payment solutions. The Group holds a unique position as a trusted partner of the UK’s major banks and also operates internationally, producing ballot papers for elections around the world.

Formed in 2000, the Group manages contracts with Barclays, HSBC, Lloyds Banking Group, Nationwide, RBS Group and Santander as well as many building societies, foreign banks, corporate and public sector organisations in the UK and internationally.

check print

check print

Locations: TALL Security Print Limited is based in Runcorn, Cheshire and Checkprint Limited is based in Hinckley, Leicestershire.

Markets that we operate in: Europe, Middle East, Africa and the Caribbean.

Contact Information: www.tallgroup.co.uk

Key Executives:

Martin Ruda – Group Managing Director
Martin is a highly experienced general manager and strategic thinker who leads from the front. An active speaker on Payments and Entrepreneurship, Martin is a fellow of the Royal Society of Arts and past Chair of the De Montfort University Campus Enterprise Program. Previously held posts include: Managing Director at Pegasus Software; European Marketing Manager at Xerox and Product Marketing Manager at Sony.

Peter Andrew – Group Sales & Marketing Director
Peter has 45 years print experience, starting life as a Compositor, followed by roles in Production Control, Commercial and Sales. A well known figure in the sector, Peter is personally responsible for maintaining 20 year contractual relationships with HBOS, Santander (A&L), HSBC and RBSG. Peter has also spent 30 years involved with the Manchester United Commercial Department.
Together they have more than 65 years working in the payments industry and are currently responsible for strategic development, sales and marketing.

Company background:

Checkprint:
Checkprint is a leading provider of secure paper and electronic payment solutions. From its fully accredited premises in Hinckley, Leicestershire, Checkprint produces securely printed special cheques and credits, as well as providing a Business Process Outsourcing and comprehensive Payments Bureau Service. Cheques, Bacs, Faster Payments and foreign payments are all managed through the bureau or installed on customer sites as part of Checkprint’s Integrated Payments Solution. Secure document print and fulfillment, scanning, archiving and cheque processing complete the service offering.

Checkprint has managed the Barclays Special Cheque and Credit Service since 1994 and the company has established and developed significant contracts with many other leading financial institutions and their customers including Nationwide Building Society and Metro Bank.

A member of The TALL Group of Companies, a UK leader in the provision of secure paper, and electronic payment solutions, Checkprint and The TALL Group hold a unique position as a trusted partner of the UK’s major banks.

TALL Security Print Limited

Checkprint is a leading provider of secure paper and electronic payment solutions

Checkprint is a leading provider of secure paper and electronic payment solutions

TALL Security Print is a leading provider of a wide range of securely printed documents. From its fully accredited premises in Runcorn, Cheshire, TALL Security Print produces special cheques and credits, as well as passbooks, certificates and vouchers for a wide range of trade and business customers. TALL Security Print also produces ballot papers for elections around the world, including Nigeria, Iraq, Liberia and the historic South Sudan referendum.

First established in 1991, TALL Security Print manages contracts with HSBC, Lloyds Banking Group, RBS and Santander, as well as several building societies, foreign banks, corporate and public sector organisations in the UK and internationally.

A member of The TALL Group of Companies, a UK leader in the provision of secure paper and electronic payment solutions, TALL Security Print and The TALL Group hold a unique position as a trusted partner of the UK’s major banks.

CSR activities:

A longstanding mutually beneficial relationship exists between Checkprint and Leicester Business School, De Montfort University. In the past 18 months this has involved a member of the Checkprint Board sitting on a judging panel for student presentations, and inviting students into Checkprint to act as management consultants for the day, giving advice on a ‘business problem’. Leicester business school has also used Checkprint as a case study in an Entrepreneurship course to demonstrate a successful management buyout.

This type of engagement gives the students the opportunity to experience at first hand the way that theory and real life come together in the resolution of business issues, and hopefully contributes positively to the completion of their degree. It also delivers real benefits for Checkprint as close ties to Leicester Business School provide a close link to the managers of the future, which leads to prime recruitment and development opportunities.

TALL Security Print supports Halton Haven Hospice by organising fundraising activities throughout the year and donating Christmas hampers. Halton Haven Hospice cares for people over eighteen years of age with life-limiting illnesses living in the community in which TALL Security Print is based.
Products and services offered:

  • Electronic Payments and Direct Debit Collections
  • Checkprint Bacstel-IP Solution, powered by Experian Payments Gateway, allows Bacs payments, Faster Payments and Direct Debit collections to be achieved in a simple and secure process.
  • The solution is fully RTI Compliant and will enable the submission of the RTI cross-reference in payroll submissions to Bacs.

Banking Assistant
The Checkprint Banking Assistant is a cheque and cash deposit management system that supports customers receiving cheque payments.
It combines a desktop scanner to capture the image and details from the cheques with comprehensive software that uses this data to:

  • Create and balance batches for banking
  • Generate a searchable archive of cheque data and images

With three levels of software and three cheque scanner options available Checkprint Banking Assistant provides a system that suits specific business requirements.
Cheques

TALL Group is a UK leader in the provision of secure paper and electronic payment solutions

TALL Group is a UK leader in the provision of secure paper and electronic payment solutions

The TALL Group offers an affordable range of standard secure cheque designs and sizes, or fully bespoke options for printing cheques to UK and international bank guidelines.

  • Cheque Books
  • One or more cheques per page
  • All cheque book make-up options available
  • Personalised wallets also available

Computer Cheques

  • A4 laser and continuous designs
  • Guaranteed software compatibility
  • All design options available

System Cheques

  • Compatible with manual accounting systems
  • Can incorporate company logo
  • Journals and Journal Sheets available
  • Cheque and Credit Auto Replenishment
  • Auto replenishment is a multi-location cheque and credit stock control system that automatically manages stock on customers’ behalf across a number of locations through secure data connections.
  • Cheques and credits may be in base stock form, part-printed or fully personalised and in-filled.
  • Storage facilities satisfy C&CCC security requirements
  • Next day delivery
  • Storage sites in Midlands and North West
  • Stock can be called off as and when required

CheckPrint Solution
Cheque Printing Software
The CheckPrint Solution is an innovative, secure and versatile cheque printing system.
Print cheques or bank giro credits using proven, secure, award-winning cheque printing software in conjunction with PiraGrade 1 approved MICR (Magnetic Ink Character Recognition) printers.
CheckPrint Solution is a flexible, modular system for all payment requirements that will transition as business needs evolve.

CheckPrint Solution Express
CheckPrint Solution Express is an in-house cheque system for smaller businesses that enables laser cheques to be infilled using a Pira Grade 1 approved laser printer.
The cheque system is available as a package and comprises:

  • Software – configured to print (infill) encoded laser cheques, and create reports for audit purposes.
  • Stock of laser cheques for overprinting – 1000 A4 laser cheques with the option of having a company logo.
  • Printer – Pira approved printer for A4 laser cheques.
  • Credits

Using a particular design or reference number format for credits/ paying in slips can improve the efficiency of reconciliation processes and help streamline payment processing.

Internal Banking Documents
Internal Banking Documents support the movement of money country to country and branch to branch.
The TALL Group provides such documents to major UK banks, shipping to global branch networks.

Outsourcing

  • The Print Bureau Service is a flexible credit and cheque outsourcing fulfilment service
  • Outsourced cheque printing & mailing
  • Outsourced credit printing & mailing
  • All prepared to C&CCC standards and from secure premises
  • No minimum or maximum data quantity
  • No specific file format required
  • The cheque and credit outsourcing service provides initial design though print and data infilling from secure data files to enclosing and mailing.

Payments Bureau
The Payments Bureau allows customers to outsource regular and one off payments.
The Bureau Service can be used for the following:

  • Bacs
  • Faster Payments
  • Cheques
  • Direct Debit
  • Payment Advices (Remittances)
  • Incorporates UK’s leading bank account validation software to validate accounts
  • Automated remittance advice generation available
  • Collect Direct Debits using AUDDIS
  • Collect and distribute reports
  • Make Faster Payments

Special Cheque and Credit Service

The TALL Group work with many of the major UK high street banks, liaising with bank contacts and their corporate customers to provide a special cheque and credit service.

Passbooks
Design, print and production of passbooks supports the requirements of banks and building societies, where traditional cheque and cash deposits and withdrawals are made at branch counters.

UV Verification Products

  • System V is the preferred method of many building societies for verifying authenticity of signatures on building society pass books.
  • System V comprises of a package of a UV (Ultra Violet) lamp and specially printed UV slips. Each element of the package can be supplied separately.
  • Vouchers and Certificates

The TALL Group provide the following:

  • Gift vouchers
  • Certificates, including degree certificates
  • Numbered documents of all types
  • Security features to protect against fraud
  • Approved hologram appliers

Importance to the financial services sector:

The Group is the UK’s leading provider of Business Cheques, Credits and Secure Encoded Documents, and provides electric payment solutions to financial institutions and their customers both in the UK and internationally.
Utilising specialist knowledge and expertise the Group has developed a comprehensive range of bespoke and innovative products, services and solutions.
Accorded the Queen’s Award for Enterprise: Innovation in 2005 for its cheque handling software applications, the Group operates internationally and is recognised as a market leader, with quality and security as the cornerstones of its success.
Accredited to ISO9001, ISO27001, ISO14001 and C&CCC, an Associate Member of the Building Societies Association, the business is committed to deliver long-term, sustainable value to customers, shareholders and staff.

The two-site operation and geographic locations offer excellent contingency facilities.
Standardised equipment, common operating systems and dedicated encrypted data lines enable work to flow through each site, and from site to site, in absolute security.

Recent customers and projects:

  • Axis Bank
  • City of Derry Building Society
  • Commerzebank
  • Triodos Bank
  • Poundland
  • Co-operative Group

The TALL Group has entered into two partnerships this year –
– CA Technologies – The TALL Group teamed up with CA Technologies to launch a cost-saving secure paperless document service. Under the agreement, the Group offers a service that allows for the secure delivery and notification of documents, and complements its existing range of paper statement and customer communication fulfilment solutions for financial institutions.
SmartDebit – Through a partnership arrangement the SmartDebit Direct Debit management service is offered to the TALL Group customers to complement the Group’s existing Bacs payment submission service, The cloud-based service allows users to set up new payers, amend details and view reports on their Direct Debit collections.

Business

How to use data to protect and power your business

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How to use data to protect and power your business 1

By Dave Parker, Group Head of Data Governance, Arrow Global

Employees need to access data to do their jobs. But as data governance professionals, it’s our job to protect it. Therefore, we must perform a fine balancing act to weigh robust data protection against the productivity of workers who need the data to maintain business-as-usual working processes.

Data grows exponentially, and most organisations will admit that they simply don’t know what data they have, where it is, and the controls that exist around it. This creates 2 challenges:

  1. Burgeoning amounts of unstructured data makes the business increasingly vulnerable from external attackers or internal data breaches.
  2. Because data is the key to understanding a customer’s wants and needs, if the business can’t identify its data and unlock its value, it’s at a competitive disadvantage.

As a European investor and alternative asset manager, here at Arrow Global we take care of £50bn of assets and own a data estate exceeding 160TB. How we manage our data is key to our success. We understand the difficulties involved in opening up environments to allow people to work productively, while at the same time locking them down to protect our organisation.

When it comes to analytics, I believe that Arrow is highly proficient because we employ a talented team of data scientists. But even for us, the sheer volume of raw and processed data, that resides in both our structured systems and unstructured data repositories, has the potential to put our business at risk.

We know there’s always more that can be done to strengthen our security posture and ensure regulatory and contractual compliance, while at the same time using our data to drive the business forward.

Data protection isn’t just about compliance

For many organisations, data protection has centred on demonstrating compliance with the GDPR. At Arrow, our efforts have gone one step further to include our contractual exposure.

Being a more mature data organisation, we had previously tried to develop an application in-house to manage our data estate. However, with 160TB across the company in production data alone, we simply couldn’t achieve the scale we needed to handle the sheer volume of data. Of course, the volume is just the start – once you know what data you have, you then need to be able to categorise the data and put it into a structure, so the business can analyse it for a specific use case.

We knew we needed to go to market to find an industrial-strength data discovery product to replace our in-house application. By aligning our choice of product to our overall IT and change strategy, meant that ultimately, we ended up with a far better outcome than we’d anticipated.

Position data as both a risk and an asset

Data touches every part of an organisation, so when it came to building a business case for buying-in a data discovery software platform, we approached it in a way that would speak to different people at the same time. We did this by posing the question:

“What do we want to do with data in a way that is GDPR-compliant, contractually-compliant and enables us to better service our clients?”

These are the black and white tests of data governance – to recognise the importance of securing and protecting data. They’re applied in a way that enables us to commoditise data and use it to drive the business forward, by forcing us to consider how we would use the data – for example, creating value-based pricing for our clients.

In aligning the business case to initiatives that were already priorities within the boardroom, we knew that we’d gain the attention of the senior leadership team and it would be easier to get the buy-in and budget we needed. And in the end, everyone wins – we get what we need to protect the data, and the business gets to distil the data’s value to better meet our customers’ expectations.

Dave Parker

Dave Parker

Get visibility of data at scale

For us, things got really exciting once we were able to see all of our data at scale. We chose Exonar because it allowed us to discover our data in ways that other products couldn’t. And the interface between the user and Exonar meant that everyone – both technical and non-technical users – could understand the technology and the findings it revealed.

When we saw exactly what data was in the estate, where it was and who had access to it, data security became much easier and the risk of data being compromised was dramatically reduced. We can see exactly where the vulnerabilities are and restructure how our data is stored to strengthen security. Then over time, we can use search, workflow and analysis to optimise the infrastructure and continually identify new areas to improve.

Commercialise the data

From a wider-business perspective, once people can see the data, they can start asking “What if…” to query it and distil its value. But it’s more than just the data itself. It’s not uncommon for data relating to the same thing to exist in unconnected systems across the business. For example, customer interactions and incidents or events.

Exonar is capable of joining the dots in disparate data sets. By stitching these data sets together, we can get a better overall view of our customers and use the outcomes to think of new, different or better ways of serving them through enhancing or adapting our offerings.

Why other financial services businesses should also take a smarter approach to data

  1. By changing the way you approach data, you can use it to protect and power your business and the people you serve.
  2. By positioning data as both a risk and an asset, you elevate its position to give it priority in the boardroom. Ultimately, it’s data that helps the business make informed strategic decisions about how to strengthen its competitive advantage.
  3. By gaining visibility of data at scale, you can see exactly what data you have and where it is. This gives the business confidence about the actions needed to ensure it is secured in both a regulatory and contractually compliant way, and that people are doing the right thing with data at all times.
  4. And joining different data sets provides you with a single view of ‘X’ within your data, no matter where it is. Helping to support your wider-business strategy and priorities, it gives you the information you need to secure a business advantage and generate value.
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How business leaders can find the right balance between human and bot when investing in AI

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How business leaders can find the right balance between human and bot when investing in AI 2

By Andrew White is the ANZ Country Manager of business transformation solutions provider, Signavio

The digital world moves quickly. From keeping up with consumer behaviour patterns, to regulation and compliance, the most successful organisations are always on the cutting-edge of technological developments.

However, when it comes to investing in artificial intelligence (AI), a hard and fast strategy does not guarantee a top spot amongst the league of tech greats. Instead, it pays to take a considered approach to balancing reliance on automated processes with a human touch. Why? Because creative and strategic thinkers are the true propellers of innovation; automation is simply the enabler.

The International Monetary Fund (IMF) developed the ‘Routine Task Intensity’ (RTI) index as a measure of which processes are likely to benefit most from automation. According to this metric, jobs requiring analytical, strategic, communicational and technical skills score low on the RTI index, while simple, repetitive tasks scored highly.

The lesson for business leaders here is simple; your digital investments are just as important as your stake in talent. When deciding which processes to automate, start simple, and remember to value the skills and potential of your people.

Keep customer-centricity at your core

Customer-centricity means that every business decision, dollar spent and new hire is centred on one question: how does this benefit my customer? Investments in AI are no different. To be truly successful, they must have a customer-focused outcome.

Where companies get this wrong is by implementing cost-saving measures or ‘copy and paste’ software that fails to improve the customer experience – often having the adverse effect.

Take the virtual chat-bot, for example; if implemented poorly, it can send your customers into a frustrating and seemingly infinite cycle of dead-ends. The modern consumer is far too digitally savvy for this shortcut, and will quickly move onto the next merchant offering a more seamless customer service experience.

To guarantee your investments are delighting rather than infuriating your customers, it helps to take an outside-in perspective of your business processes, aided by Customer Journey Mapping (CJM).

Before you commit to digital investments, CJM can trace and map each customer touchpoint, signalling pain points or conversion rates throughout their journey. These data-driven insights lead you to the areas that would benefit the most from automation, instead of implementing a broad band-aid solution.

Avoid the ‘set and forget’ method 

When investing in enterprise-wide AI, the ‘set and forget’ method rarely works. Real transformation requires an ongoing dedication to refining and improving AI-driven processes, as well as adapting them to the evolving needs of your customers. This is the best way to achieve customer loyalty, by proving that your organisation listens to, and understands its users.

A human perspective is invaluable here, paired with process mining – a method that thrives on finding process inefficiencies – to create a consistent feedback loop of improvement.

During periods of uncertainty, customer loyalty is everything, so aim to protect it at all costs.

The power of your people

The rise of automation can be linked to the corporate world’s obsession with speed and efficiency. However, the psychology behind this goes deeper than being the biggest and fastest producer; it’s also about reallocating resources into attracting and retaining the brilliant minds that drive companies into the future.

When communicating digital change, it’s critical to highlight the valuable impact AI has on augmenting jobs; removing the burden of mundane, repetitive tasks and allowing for more strategic skill-sets to shine through. For lower-skilled workers, invest in upskilling or re-education where possible.

Successfully rolling-out digital transformation plans means that every employee across all tiers of your company understands the value of AI. The starting point here is education to achieve buy-in. Change communications must be accessible, constructive and value-focused, supported by key culture influencers who champion automation within teams.

Enterprise-wide buy-in is an important element of refining and improving digital processes, as cross-functional collaboration can offer valuable insights into common pain points or inefficiencies ripe for automation. Supported by process mining, collaboration provides a holistic view of how each investment will impact other processes. There is no point investing in automation that streamlines one process and makes another more people-centric, so be sure to take a balanced approach to your investments.

Remember, AI is not about creating an army of robot workers; it’s about increasing efficiency and productivity so that an organisation, and its people, can work smarter.

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Are you a fighter or a freezer? The 4 “F’s” of Surviving Danger

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Are you a fighter or a freezer? The 4 “F’s” of Surviving Danger 3

By Dr.Roger Firestien, Author of Create In a Flash.

The fight, flight, freeze survival response – or FFF for short – is designed to mobilize our brain and body to fight an enemy, run from a tidal wave or freeze to hide from a predator.

FFF is how humans react when they encounter a dangerous situation. It is a primal response that happens instinctively even before we are able to think about the situation we are confronting.

The FFF alarm causes our brain to focus on negative memories, probably to scan them to avoid repeating dangerous situations and negative outcomes.  We get tunnel vision as our pupils dilate to increase our focus and long-range vision, but as a result we lose our peripheral vision.   

Humans use the FFF response and so do organizations.

When organizations encounter dangerous situations, like, say, trying to survive a global pandemic, they can respond by either fighting the situation, fleeing from the situation, or freezing and waiting for the situation to pass.

I would like to propose a fourth strategy for organizations to deal with a danger like the pandemic. It is the fourth “F.”  The farm response. More on that later.

What kind of organization is yours?

The fighter organizations were the ones that fought the idea of a global pandemic or pushed back against the research that reported how serious the virus was.  Think of the meat processing plants that didn’t provide proper protective gear or the religious organizations that refused to take a break from large services.

The results were catastrophic for the organizations and deadly to the employees and worshippers.

It is pretty easy to identify the fleeing organizations.  You don’t see them anymore.  Unfortunately, this is the organization that just doesn’t have the resources or the energy to fight.  You will recognize them by the “For Rent” signs in the windows of the buildings they used to occupy.

The organizations that freeze  are a little more difficult to identify.  They are still around but are frozen by fear. They are the organizations that, although they are in a position to move forward, are too frightened to take a risk or even look at the periphery of their business. Their tunnel vision blinds them to opportunity.  The freezers hide and wait for the danger to pass.  They are the ones who miss out on possibilities.

For example, if you are in the business of supplying concessions to sporting events, airports and national parks, your business is in deep trouble now. So, what are some ways to keep people buying food and drinks with so many venues closed?

Dr.Roger Firestien

Dr.Roger Firestien

Many national parks are now open and visitors need to eat.  How can you sell food while supporting social distancing? Answer: Sell picnic meals to your patrons.  And, sell a blanket that commemorates the park that diners can spread out and have lunch while social distancing with their families. Then, they’ll keep the blanket that reminds them of their visit to the park.

Sound like a good idea? It sure does. You can keep your park concession business, allow people to social distance and add to your product line with that commemorative blanket. Did the company implement the idea? Unfortunately, they did not. They froze and missed the opportunity.

However, businesses are finding ways to optimize their organization and capture opportunities. They are the farmers. The farmer organizations study the situation, just like farmers study the weather and the land. They look at the resources available to them and get to work.

Farmer organizations pivot and get creative.

Distillers, who before the pandemic, were making vodka, whiskey, gin and other spirits quickly changed their operation from distilling booze to distilling sanitizer.

Telemedicine, which had limited acceptance before the pandemic, almost immediately became the accepted way to deliver care.  Now, the doctor comes to you.

Fitness trainers are conducting their sessions via Zoom or in person outside on sidewalks in front of their gyms so they can social distance.

My favorite ranch, SK Herefords, sells their beef at local farmer’s markets in the Western New York area. This spring when the large packing houses shut down and grocery stores were limiting the amount of beef customers were able to buy, my farmer friends were there at the markets with locally produced farm-raised beef.  Sales soared and demand skyrocketed.

Why? The farmers were ready.  They used their resources and were not afraid to optimize them in a rapidly changing and volatile environment. Farmers live with constantly changing weather conditions and market prices and are accustomed to rapid change.

To operate with constant change, all of us, like farmers, need to be constantly creative.  Phil Keppler, my philosopher farmer friend from SK Herefords says, “Creativity helps you to not look at things as a problem. It’s trying to find the solution – and that’s the exciting thing about it. Things aren’t problems anymore. It’s just difficult situations and you’re trying to find a solution to that situation.”

A good mindset for what our world is experiencing now… it’s a difficult situation and we are creating solutions daily.

Fight, flight, freeze or farm. What kind of organization is yours? And, what can you learn from “the farmers?”

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