U.S.EDITION July 2014
Famous comedian George Burns was once quoted as saying, “If you live to be one hundred, you’ve got it made. Very few people die past that age”. By 2050, it is estimated that there will be more than one million centenarians living in the U.S.1 For most people, planning for retirement or their later years is focused mostly on finances and how they will spend their time. However, ensuring they spend those years in good health is something that many overlook. The times are certainly changing, with medical advances and technological breakthroughs, planning for retirement and living longer needs to be more holistic.
In 1970, average life expectancy at birth in the United States was 71 years. In 2014, it is 79 years; and by 2050, the U.S. Census Bureau projects that average life expectancy will be 84 years.2 Today, according to the National Institute on Aging, there are over 40 million people in the United States aged 65 or older, accounting for about 13 percent of the totalpopulation. In 1900, there were just 3.1 million older Americans,or about 4.1% of the population.3
The vast majority of babyboomers—those born between1946 and 1964—are on aquest to improve their oddsof living longer than previousgenerations. They not only wantto live longer, they want to livehealthily, happily and more financially secure than everbefore. Although there is no magic potion to ensure a long and healthy life, there are some notable accounts of individuals,families, and even whole communities that have defied the aging odds.
The holy grail of longevity
In one such amazing story, Stamatis Moraitis, a Greek veteran of World War II, narrates how he was diagnosed with lung cancer in the 1960s while living in the United States.4 He decided to forgo chemotherapy, and instead returned to his birthplace, Ikaria, the island where “people forget to die”. Moraitis abandoned his western diet and lifestyle and embraced the traditional island culture. His American doctors had told Moraitis he had only nine months to live, yet after moving to Ikaria he was still living— cancer free—45 years after his original diagnosis.
According to the story, he never had chemotherapy, took drugs or sought therapy of any sort. All he did was move home to Ikaria and embrace the local lifestyle. He claimed he even outlived his U.S. physicians who, decades earlier, had predicted his imminent death as the only plausible outcome of his devastating diagnosis.
Moraitis is not alone when it comes to longevity on the island of Ikaria. In fact, University of Athens researchers have concluded that people on Ikaria are reaching the age of 90 at two-and-a-half times the rate of their American counterparts.5
Stark differences in their lifestyle are apparent, even to a casual observer. Stress factors such as daily schedules don’t exist on Ikaria. Although the average Ikarian regularly performs vigorous activities, it’s never considered exercise. The island has a symbiotic attitude characterized by equal acceptance and accountability for everyone. Keeping up with the neighbors on the island of Ikaria translates into good health, happiness and wellbeing for all.
Many traditional cultures with a strong ethnic heritage like Ikaria embrace the simplicities of life. The Ikarian diet is also a factor. It features fresh vegetables, fruits, herbs, spices and local honey, which are all products of weekly harvests that every citizen contributes to and benefits from, thereby maintaining a social structure that literally nurtures the entire community. The legacy of an Ikarian lifestyle may be the closest we have come to discovering the holy grail of longevity.
Obviously, the fast-paced culture and appointment-driven lifestyles of most Americans isn’t conducive to tending toabundant gardens or taking daily naps, both of which provide health benefits and are common practices in Ikaria. However, by recognizing what works in other cultures, it may be possible to find an acceptable middle ground to tip the scales in favor of a long and healthy life—no matter where you live.
Unlocking the door to longevity
To try to further understand the keys to longevity, a survey was conducted by Pollara on behalf of the BMO Wealth Institute to record and analyze the views of 1,000 Americans on various aspects of aging.6
The wide-ranging survey questions were focused around four aspects of life that many experts in the field of aging consider to be the keys to unlocking the mysterious door to longevity.
The four keys: body, mind, social and financial
Normal aging involvesan ongoing physiologicaltransformation. As your body and mind evolve and adapt,it’s helpful to re-evaluate bothyour physical and your mentalstatus, and to determine what
changes in your diet, exerciseregime and general lifestyle arerequired to promote ‘healthy’longevity. In addition, by putting the necessary tools in place as soon as you can to ensure that you have a strong retirement and financial plan and a solid social structure, you are more likely to seamlessly adjust to your senior years.
Although it’s never too late to make positive changes, keeping clear goals in sight is easier when good habits are formed and incorporated over a lifetime, rather than adopted as an afterthought. It’s critical that you devise a strategy that will help you remain vigilant about all aspects of your health, well being, personal life and financial assets. By consciously nurturing these four components, you can unlock your potential to achieve a long and rewarding life.
Key 1: The body: The master key that unlocks every other door
Good health is one of the basic elements required to achieve long life; without it, everything else is diminished. Now is the time to initiate the changes necessary to maximize your current and future health status.
Research conducted by Dr.Dean Ornish and his team at the University of California,San Francisco concluded that following a program of “healthy eating, exercise and stress reduction an not only reverse some diseases—it may actually slow down the aging process at the genetic level.”7
In fact, longevity odds are greatly influenced by your personal lifestyle choices. Other aspects of good health should include:
- Adequate sleep (7 to 8 hours per night, and naps as needed).
- Regular stretching and deep breathing to keep your joints flexible and your body oxygenated.
- Physical activity that includes both high- and low-impact exercise at least 3 times a week.
- Drink at least 8 glasses of water daily.
- Generous amounts of dark leafy vegetables, fresh fruits and whole grains in your daily diet.
- Eliminating or reducing the amount of unhealthy fats, processed sugars and preservatives in your diet.
- Consuming a moderate amount of alcohol (e.g., just a glass of red wine with dinner).
The BMO Wealth Institute survey noted that there is always room for improvement as we strive to increase our lifespan.
The most common initiatives are eating healthily (53%), exercising (49%) and visiting their doctor regularly (47%). Young people reported that they were less likely to visit their doctor regularly (33%).
When asked how they would rate their level of health based on their age, the majority of survey respondents considered themselves to be of average health for their age (60%), with approximately one-quarter saying their current level of health was above average (27%). Approximately one in ten (13%) considered their health was below the average for their age. Men, and those in the 18–29 age category, were most likely to consider their current level of health to be above average.
Key 2: The mind: The fundamental key
Living your best life depends on a healthy brain. A recent article explores the best ways to improve your brain power for life.8 This article reveals that functioning to our fullest capacity is directly linked to the health of our brains. The article suggests that you incorporate these four fundamental lifestyle changes to boost your brain power.
- Cognitive training: Memory, reasoning, and speed-of processing exercises create a winning combination for cognition.
- Aerobic exercise: People who exercise moderately to vigorously just once a week are 30 percent more likely to maintain their cognitive function than those who do not exercise at all.
- Don’t smoke: Non-smokers are nearly twice as likely to stay sharp in old age as those who smoke.
- Maintain social networks: People who work, volunteer and maintain close-knit human bonds are 24 percent more likely to preserve cognitive function in late life.
The survey results revealed that loss of mental ability was the biggest concern that respondents had about living to 100 and beyond. Below is a complete list of the feedback received when respondents were asked for their biggest concern about living to 100.
It’s a common myth that anolder brain is not as sharp asa young one. The good newsis that research tells us thatcomparisons between thehuman brain and computerssuggest otherwise. We must take into consideration that an older mind has stored and processed much more information over the course of a lifetime than someone in, for instance, their 20’s. Although the information is still accessible, at some point it begins to take longer to process, much like a well-used computer’s hard drive.
The brain, just like the musclesof the body, requires regularexercise to keep the mindsharp. Mature adults are rising to the challenge by adapting to the technology wave and incorporating activities that challenge the thinking process, including surfing the web, online gaming, and using an electronic reader to catch up on the latest book. There is no doubt that all of these activities sharpen your cognitive skills – the key to optimal mental health.
Key 3: Social: The key to enjoying life
The popularity of personal bucket lists has ignited a passion in seniors to take up new hobbies, write their life stories, or develop new careers. Senior wanderlust knows no bounds when it comes to fulfilling dreams after raising a family and retiring from a dedicated career. Survey results suggest there are a plethora of new activities respondents are interested in incorporating into their daily lives after retirement.
Spending more time on hobbies and starting part-time jobs were both shown to be highly desirable new activities on the list for many survey respondents and this is widely seen as a positive outcome. Researchers at the Institute of Economic Affairs in the U.K. recently identified a range of substantially negative effects on health after retirement. Their study found retirement to be associated with a significant increase in clinical depression and a decline in self-assessed health. These effects were shown to grow as the number of years people spent in retirement increased.10
The encouraging link between continuing to work and longevity is exemplified in the Chianti region of Italy, located in Tuscany between the cities of Florence and Siena. In this famous wine region, the family-owned vineyards are often passed on from generation to generation. While the elders may leave the more taxing jobs to the youngsters, they never fully retire. The older members of the family continue to walk the rows of vines to make sure the grapes are in good condition and participate in tastings to ensure the quality of the wine, and they remain involved in important business decisions. Many locals claim it’s their ongoing daily involvement that is responsible for their exceptionally long and healthy lives.
If you’re looking to boost your level of social interaction, to supplement your income, or are seeking a productive way to fill your time, you may want to consider taking on a part-time job. The survey results revealed additional motives respondents suggested would influence their desire to work part-time after retirement.
We are all social creatures at heart. The simple act of a good conversation with a close friend or family member can provide acceptance, understanding, compassion and even an occasional wake-up call when necessary.
John Cacioppo, a University of Chicago social psychologist and neuroscientist who studies the biological effects of social isolation, has found that a lack of social connectedness leads to loneliness and can be linked to dramatic increases in stress, hardening of the arteries and inflammation in the body. Cacioppo and his research team also found that social isolation can diminish the brain’s executive function, learning and memory. There is no doubt that we all require ongoing social connectivity to maintain optimal health and longevity.
When contemplating expectations of increased involvement in current activities during old age, survey respondents cited social connectivity with family as their primary desire. In their golden years, those surveyed expected they will spend more time with family (57%), grandchildren (54%) and friends (50%), as well as keeping in close touch via phone or email (52%). A number of them (30%) also indicated that they would participate in volunteer activities in some capacity.
When asked what the most important factor was when it comes to enjoying an ideal lifestyle in old age more than one-third (36%) of respondents stated it was staying in contact with family and having a strong social support network. While financial security came in second, it was cited by 23% of the survey respondents as being the most important characteristic associated with an ideal lifestyle in old age— just above “having fun and doing activities I enjoy” (20%). Interestingly, financial security proved to be more important to women (27%) than men (19%), perhaps because women tend to live longer than men.
Key 4: Financial: The key to success
Americans clearly understand that an important component of successful longevity is having a sense of financial security.Although financial security was cited as a lower priority than maintaining a social network of family and friends for the majority of Americans surveyed, financial security gains importance with age and as personal assets increase over a lifetime. The survey results showed that those with the highest income levels expressed the greatest concern over their finances after retirement. The wealthiest plan to preserve their financial security above enjoying personal pursuits,
socializing, exercising and maintaining a healthy lifestyle.
Future health-care costs
While those surveyedacknowledged the potentialimpact of future health-care costs, few seemed to appreciatethe extent of the health-careexpenses that they will incur. Respondents also did not appearto fully understand that thereare proactive measures thatcan be taken to help minimizespiraling medical expenditures.Long-term care insurance is one such measure that may be part of the strategy to help curtail these expenses in the future. It may seem like peace of mind at a price, but not when you consider that currently there is a 70% chance of a retiree needing some type of long- term or in-home care as they age.11 The costs may vary a great deal by state; such that annual nursing-home care costs can range from $36,000 for a shared room to $72,000 for a single room.12
If you’re still in the active workforce and meet qualifying conditions, you may opt to open a health savings account (HSA) to help meet your future health-care expenses. These plans provide the opportunity to deposit funds and grow them on a tax-favored basis. However,the annual contribution limits of approximately $3,300 fora single individual or about$6,550 for a family reduces the account’s overall effectiveness in covering the potentially high health-care costs in retirement.13
Below is a list of the expenses survey participants felt would most impact their senior years.
The state of health care and its associated costs are constantly evolving in the United States. Here are some steps you can take to keep pace with insurance industry and Medicare changes.
- Review your plan annually to make sure you have the best coverage and health care available and that you aren’t paying for features that you don’t need.
- Discuss your insurance coverage options with trusted professionals and compare costs to ensure you’re enrolled in the plan that best suits your specific medical needs.
- Be aware that drug costs change drastically between plans. Switching coverage may also mean a change in care providers. If you’re committed to your personal physician or other specialists, make sure your insurance provider agrees before making a switch.
Overall, the majority of survey respondents anticipate the financial impact of health-care expenses to be significant as they age. In fact, Americans surveyed expected to spend an average of $5,822 a year on out-of-pocket medical costs after the age of 65.
This number appears to be quite accurate according to recent research conducted by the Employee Benefit Research Institute (EBRI).14 The EBRI found that Medicare generally covers only about 60 percent of the cost of health-care services (not including long-term care) for Medicare beneficiaries aged 65 and older, while out-of-pocket spending accounts for 13 percent of health-care expenditures (private insurance is an additional 14%). With that in mind, the EBRI estimates that a 65-year-old couple, both with median drug expenses, would need approximately $283,000 in today’s dollars to have a high probability of covering 25 years of future health-care expenses (excluding long-term care) in retirement.
Fail to plan — plan to fail
One of the easiest ways to increase confidence in your financial security is to work with a financial advisor to develop a retirement plan. Yet, those who have taken this important step are still in the minority. According to the Society of Actuaries, as of 2012, only one-third of pre-retirees have a retirement plan, and less than two-thirds (57%) of retirees have a plan.15
The survey results reflect this relatively low level of planning among pre-retirees, and at the same time demonstrate the comparative confidence that comes with a financial plan. Of those surveyed who stated they were confident that they will be financially secure in their retirement, 27% have a financial plan, and 23% have discussed their situation with a financial advisor. For those that are not confident about a financially secure retirement, only 8% have a financial plan, and only 7% have consulted with a financial advisor. The survey appears to show that working with a financial advisor may increase your confidence in your ability to meet your financial goals in retirement.
The majority of respondents have made contributions to a retirement fund or 401(k) plan, often through employer-sponsoredplans. However, over one-third of Americans (34%)have not yet taken any steps to prepare for their retirement.
The following table shows steps that respondents to the survey have taken towards preparing for their retirement.
The need for financial security becomes more apparent as we age. When regular employment income is no longer part of the equation, the wealth accumulated during working years may help to fill the gaps. Uncertainty about the future of Medicare and Social Security has forced us to become more resourceful and to seek out other long-term solutions.
An important first step is to talk with a financial advisor who will work with you to develop a financial plan that, among other things, looks at your retirement income needs and ways to meet these financial goals that are in line with your tolerance for risk. By working together with your BMO financial professional, you can discover new doorways to financial security that may help to sustain you in your golden years.
A final thought
The compelling findings of the BMO Wealth Institute survey speak to the need for all of us to have a better overall plan when it comes to the four key components of longevity; body, mind, social and financial. Many challenges that may arise in our later years can be both anticipated, and properly planned for, by making smart decisions focused on the ultimate goal of successful longevity.
Certainly, there are lessons to learn from the resiliency found in the people of Ikaria. With little else to sustain their culture, value is placed on the most simple, yet endearing aspects of living a satisfying life—like interacting with neighbors and enjoying a good meal with friends and family. If attitude and fortitude were the most-valued assets, Ikarians might possibly be the richest people on the planet.
1 Living to 100? Giddan J, Cole E. The Huffington Post Blog, May 27, 2014.
http://www.huffingtonpost.com/jane-giddan-and-ellen-cole/living-to-100_b_5384496.html (accessed June 2014).
2 Life Expectancy–United States. Data 360. http://www.data360.org/dsg.aspx?Data_Set_Group_Id=195 (accessed June 4, 2014).
3 Older Americans 2012: Key Indicators of Well-Being (Table 1a). National Institute on Aging, August 2012.
http://www.agingstats.gov/agingstatsdotnet/main_site/default.aspx (accessed June 2014).
4 The Greek island of old age. Bomford, Andrew. BBC News, Last updated January 6, 2013. http://www.bbc.com/news/magazine-20898379
(accessed June 2014).
5 Sociodemographic and lifestyle statistics of oldest old people (>80 years) living in Ikaria Island: The Ikaria Study. Panagiotakos DB, Chrysohoou C,
Siasos G, Zisimos K, Skoumas J. Pitsavos C. Stefanadis C. Cardiology Research and Practice, February 2011.
http://www.ncbi.nlm.nih.gov/pubmed/21403883?dopt=Abstract (accessed June 2014).
6 Survey conducted by Pollara for the BMO Wealth Institute between February 27, 2014 and March 3, 2014 with an online sample size of 1,000
Americans. Overall probability results for a sample of this size would be accurate to within 3.1%, 19 times out of 20.
7 Can lifestyle changes reverse coronary heart disease? Ornish D, Brown SE, Billings, JG, Scherwitz LW, Armstrong WT, Ports TA, McLanahan SM,
Kirkeeide RL, Gould KL, Brand RJ. The Lancet, July 21, 1990.
http://www.thelancet.com/journals/lancet/article/PII0140-6736(90)91656-U/abstract (accessed June 2014).
8 What Is the Best Way To Improve Your Brain Power For Life? Bergland, Christoper. Psychology Today, January 21, 2014.
http://www.psychologytoday.com/blog/the-athletes-way/201401/what-is-the-best-way-improve-your-brain-power-life (accessed June 2014).
9 Forget about forgetting: Elderly know more, use it better. Ramscar M. Universitaet Tubingen, January 20, 2014.
http://www.sciencedaily.com/releases/2014/01/140120090415.htm (accessed June 2014).
10 Work longer, live healthier. Sahlgren GH. Institute of Economic Affairs, May 2013.
http://www.iea.org.uk/sites/default/files/publications/files/Work%20Longer,%20Live_Healthier.pdf (accessed June 2014).
11 Long-term care insurance: Peace of mind at a price. Waggoner J. USA Today, December 2, 2013.
http://www.usatoday.com/story/money/columnist/waggoner/2013/12/02/long-term-care-insurance/3807147/ (accessed June 2014).
12 Genworth 2012 Cost of Care Survey, 2012. http://www.skillednursingfacilities.org/articles/nursing-home-costs.php (accessed June 2014).
13 Resource Center: Health Savings Accounts (HSAs). U.S. Department of the Treasury, last updated October 18, 2013.
http://www.treasury.gov/resource-center/faqs/taxes/pages/health-savings-accounts.aspx (accessed June 2014).
14 Savings Needed for Health Expenses for People Eligible for Medicare: Some Rare Good News. Fronstin P, Salisbury D, VanDerhei J. Employee Benefit
Research Institute, October 2012. http://www.ebri.org/pdf/notespdf/EBRI_Notes_10_Oct-12.HlthSvg-only.pdf (accessed June 2014).
15 Retirement Planning in the Age of Longevity – Conference Proceedings. Stanford Center on Longevity, May 2012.
(accessed June 2014).
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ECB launches small climate-change unit to lead Lagarde’s green push
FRANKFURT (Reuters) – The European Central Bank is setting up a small team dedicated to climate change to spearhead its efforts to help the transition to a greener economy in the euro zone, ECB President Christine Lagarde said on Monday.
Lagarde has made the environment a priority since taking the helm at the ECB, taking a number of steps to include climate considerations in the central bank’s work as the euro zone’s banking watchdog and main financial institution.
She is now creating a team of around 10 ECB employees, reporting directly to her, to set the central bank’s agenda on climate-related topics.
“The climate change centre provides the structure we need to tackle the issue with the urgency and determination that it deserves,” Lagarde said in a speech.
She said that climate change belonged in the ECB’s remit as it could affect inflation and obstruct the flow of credit to the economy.
The ECB said earlier on Monday it would invest some of its own funds, which total 20.8 billion euros ($25.3 billion) and include capital paid in by euro zone countries, reserves and provisions, in a green bond fund run by the Bank for International Settlement.
More significantly, ECB policymakers are also debating what role climate considerations should play in the institution’s multi-trillion euro bond-buying programme.
So far the ECB has bought corporate bonds based on their outstanding amounts but Lagarde has said the bank might have to consider a more active approach to correct the market’s failure to price in climate risk.
“Our strategy review enables us to consider more deeply how we can continue to protect our mandate in the face of (climate) risks and, at the same time, strengthen the resilience of monetary policy and our balance sheet,” Lagarde said.
(Reporting by Balazs Koranyi; Editing by Francesco Canepa and Emelia Sithole-Matarise)
What to expect in 2021: Top trends shaping the future of transportation
By Lee Jones, Director of Sales – Grocery, QSR and Selected Accounts for Northern Europe at Ingenico, a Worldline brand
The pandemic has reinforced the need for businesses to undergo digital transformation, which is pivotal in the digital economy. In 2020, we saw the shift to online and cashless payments accelerated as a result of increased social distancing and nationwide restrictions.
The biggest challenge on all businesses into 2021 will be how they continue to adapt and react to the ever changing new normal we are all experiencing. In this context, what should we expect this year and beyond, in terms of developments across key sectors, including transport, parking and electric vehicle (EV) charging?
Mobility as a service (MaaS) and the future of transportation
Social distancing and lockdown measures have brought about a real change in public habits when it comes to transportation. In the last three months alone, we have seen commuter journeys across the globe reduce by at least 70%, while longer-distance travel has fallen by up to 90%. With it, cash withdrawals for payment has drastically reduced by 60%.
Technological advancements, alongside open payments, have unlocked new possibilities across multiple industries and will continue to have a strong impact. Furthermore, travellers are expecting more as part of their basic service. Tap and pay is one of the biggest evolutions in consumer payments. Bringing ease and simplicity to everyday tasks, consumers have welcomed this development to the transport journey. In-app payments are also on the rise, offering customers the ability to plan ahead and remain assured that they have everything they need, in one place, for every leg of their journey. Many local transport networks now have their own apps with integrated timetables, payments, and ticket download capabilities. These capabilities are being enabled by smaller more portable terminals for transport staff, and self-scanning ticketing devices are streamlining the process even further.
Ultimately, the end goal for many transport providers is MaaS – providing an easy and frictionless all-encompassing transport system that guides consumers through the whole journey, no matter what mode of travel they choose. Additionally, payment will remain the key orchestrator that will drive further developments in the transportation and MaaS ecosystems in 2021. What remains critical is balancing the need for a fast and convenient payment with safety and data privacy in order to deliver superior customer experiences.
The EV charging market and the accelerating pace of change
The EV charging market is moving quickly and represents a large opportunity for payments in the future. EVs are gradually becoming more popular, with registrations for EVs overtaking those of their diesel counterparts for the first time in European history this year. What’s more, forecasts indicate that by 2030, there will be almost 42 million public charging points deployed worldwide, as compared with 520,000 registered in 2019.
Our experience and expertise in this industry have enabled us to better understand but also address the challenges and complexities of fuel and EV payments. The current alternating current (AC) based chargers are set to be replaced by their direct charging (DC) counterparts, but merchants must still be able to guarantee payment for the charging provider. Power always needs to be converted from AC to DC when charging an electric vehicle, the technical difference between AC charging and DC charging is whether the power gets converted outside or inside the vehicle.
By offering innovative payment solutions to this market segment, we enable service operators to incorporate payments smoothly into their omnichannel customer experience that also allows businesses to easily develop acceptance and provide a unique omnichannel strategy for EV charging payments. From proximity to online payments, it will support businesses by offering a unique hardware solution optimized for PSD2 and SCA. It will manage both near field communication (NFC) cards and payments from cards/smartphones, as well as a single interface to manage all payments, after sales support and receipt with both ePortal and eReceipts.
Cashless options for parking payments
The ‘new normal’ is now partly defined by a shift in consumer preference for cashless, contactless and mobile or embedded payments. These are now the preferred payment choices when it comes to completing the check-in and check-out process. They are a time-saver and a more seamless way to pay.
Drivers are more self-reliant and empowered than ever before, having adopted technologies that work to make their life increasingly efficient. COVID-19 has given rise to both ePayment and omnichannel solutions gaining in popularity. This has been due to ticketless access control based on license plate recognition or the tap-in/tap-out experience, as well as embedded payments or mobile solutions for street parking.
These smart solutions help consider parking services more broadly as a part of overall mobility or shopping experience. Therefore, operators must rapidly adapt and scale new operational practices; accept electronic payment, update new contactless limits, introduce additional payments means, refund the user or even to reflect changing customer expectations to keep pace.
2021: the journey ahead
This year, we expect to see an even greater shift towards a cashless society across these key sectors, making the buying experience quicker and more convenient overall.
As a result, merchants and operators must make the consumer experience their top priority as trends shift towards simplicity and convenience, ensuring online and mobile payments processes are as secure as possible.
Opportunities and challenges facing financial services firms in 2021
By Paul McCreadie, Partner at ECI Partners, the leading growth-focused mid-market private equity firm
Despite 2020 being an enormously disruptive year for businesses, our latest Growth Index research reveals that almost three quarters (74%) of mid-market financial services companies remained resilient throughout the pandemic.
This is positive news, especially when taking into account the economic disruption that financial services firms have had to go through since the crisis began. No doubt 2021 will also hold its own challenges – as well as opportunities – for firms in this sector.
Unsurprisingly, the biggest short-term concern for financial firms for the year ahead involved changing pandemic guidance, with 42% citing this as a top concern. With the UK currently experiencing a third lockdown many financial services businesses will have already had to adapt to rapidly changing guidance, even since being surveyed.
Businesses will also be considering the need to invest in working from home operations, and there may be uncertainty over re-opening offices on a permanent basis. According to the research 30% of financial services firms are planning to adopt remote working on a permanent basis, so decisions need to be made now about whether they invest more in enabling staff to do this, or in their current office premises.
Due to Brexit, UK financial services firms are no longer able to passport their services into Europe, which may cause problems, particularly in the next 12 months as the Brexit deal is ironed out and the agreement is put into practice. Despite this, Brexit was only cited by 24% of financial firms as a short-term concern. While it’s comforting to see that UK financial firms aren’t hugely concerned about Brexit at this juncture, it is going to be vital for the ongoing success of the industry that the UK is able to get straightforward access to Europe and operate there without issue, otherwise we may see these concern levels rise.
Looking ahead to longer-term concerns for financial services businesses, the top concern was global economic downturn, of which 40% of firms cited this as a worry when looking beyond 2021.
Investing and adopting tech
Traditionally, the financial services sector has been slow to adopt digital transformation. Issues with legacy systems, coupled with often large amounts of data and a reluctance to undertake potentially risky change processes, have meant many firms are behind the curve when it comes to technology adoption. It’s therefore promising to see that so much has changed over the last year, with 45% of financial services firms having invested in AI and machine learning technology – making it the top sector to have invested in this space over the last 12 months.
One business that exemplifies the benefits of investing in machine learning is Avantia, the technology-enabled insurance provider behind HomeProtect. The business has undergone a large tech transformation in the last few years, investing in an underlying machine learning platform and an in-house data science team, which provides them with capabilities to return a quote to over 98% of applicants in under one second. This tech investment has allowed them to become more scalable, provide a more stable platform, improve customer service and consequently, grow significantly.
This demonstrates how this kind of tech can help businesses to leverage tech in order to offer a better customer experience, and retain and grow market share through winning new customers. This resilience should combat some of the concerns that firms will face in the next year.
Additionally, half (51%) of financial services firms have invested in cybersecurity tech over the last year, which allows them to protect the platforms on which they operate and ensure ongoing provision of solutions to their customers.
Clearly, there is a benefit of international revenues and profits on business resilience. In practice, this meant that businesses that weren’t internationally diversified in 2020 struggled more during the pandemic. In fact, the businesses considered to be the least resilient through the 2020 crisis were three times more likely to only operate domestically.
Perhaps an attribute towards financial services firms’ resilience in 2020, therefore, was the fact that 53% already had a presence in Europe throughout 2020 and 38% had a presence in North America. This internationalisation gave them an advantage that allowed them to weather the many storms of 2020.
Looking at how to capitalise on this throughout the rest of 2021, half (51%) of are planning overseas growth in Europe over the next 12 months, and 43% in North America. Further plans to expand internationally is not only a good sign for growth, but should further increase resilience within the sector.
While there are many concerns, the fact that financial services businesses are investing in technology like AI and machine learning, as well as still planning to grow internationally, means that they are providing themselves with the best chances of dealing with any upcoming challenges effectively.
In order to maintain their growth and resilience throughout the next 12 months, it’s imperative that they continue to put their customers first, invest in technology and remain on the front foot of digital change.
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