workforce management

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Image for HAPPY TO HELP: HOW THE CONTACT CENTRE CAN HELP FINANCIAL ORGANISATIONS TO MEET CUSTOMER DEMAND AND IMPROVE SERVICE
Business

HAPPY TO HELP: HOW THE CONTACT CENTRE CAN HELP FINANCIAL ORGANISATIONS TO MEET CUSTOMER DEMAND AND IMPROVE SERVICE

Richard Farrell, CTO Netcall looks at the pressures facing contact centre teams in the financial ser...

2nd October, 2014

Image for INNOVATIVE WORKFORCE MANAGEMENT TECHNOLOGY TO LAUNCH AT ACORD LOMA FORUM 2014
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INNOVATIVE WORKFORCE MANAGEMENT TECHNOLOGY TO LAUNCH AT ACORD LOMA FORUM 2014

Corporate Modelling and The Life & Annuity Group (TLAG) to launch OpX solution in the US Corpora...

1st May, 2014

Image for NEWVOICEMEDIA ACHIEVES WORLD RECORD WITH FASTEST CONTACT CENTRE BUILD
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NEWVOICEMEDIA ACHIEVES WORLD RECORD WITH FASTEST CONTACT CENTRE BUILD

–  Fully integrated contact centre built from scratch in just 28 minutes – NewVoiceMedia...

10th October, 2013

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Business

Olympic thoughts for employers

By Allison Grant, Partner, for Lester Aldridge LLP With less than a year to go until the opening cer...

8th November, 2011