digital-transformation
BankingCreate Exceptional Customer Experiences Without Breaking the Bank: The 3 Essential Pillars
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Top StoriesHow Customer Demand Is Shaping the Future of Insurance
Are Gartner’s Erp Recommendations and Predictions for 2022 Accurate?
Date: March 15, 2022
By Andy Campbell, global solution evangelist at FinancialForce When the COVID-19 pandemic began two years ago, it quickly became apparent that a number of businesses found the back-office systems upon which they relied were no longer fit for purpose. Organisations struggled to respond to the difficulties they were facing, with their main focus being on...
Financial Service Trends for Digital in 2022
Date: March 9, 2022
By Ian MacArthur, CEO, Sagittarius Over the last two years, trends within the financial services industry (FSI) have irrefutably been shaped by a post-pandemic world. Now, as we emerge from another year of uncertainty and constantly changing restrictions, priorities have shifted yet again. With more players than ever in the financial sector and a newfound...
Banking and Finance Organisations Can March Boldly Into the Future With a Clear Customer Experience and Content Strategy
Date: March 8, 2022
By Eugene Chng, AVP for APAC, Hyland As organisations across the Asia-Pacific region react to new business conditions, several trends are emerging. Among these, and perhaps the most prevalent, are the need for companies to accelerate their digital transformation and let their business goals be driven by improved customer experience (CX). The banking and finance...
The Digital Operational Resilience Act (dora) Is on the Way, but What Does That Mean for Businesses?
Date: March 8, 2022
By Angus Panton, Business Unit Director, Expleo Resilience and the ability to maintain continuous service in the face of multiple threats and challenges is a major theme for financial institutions in 2022.For digital-first organisations, this means putting a proactive risk mitigation strategy in place to avoid customer service interruptions, enabling faster recovery from outages, and...
MENA Female Empowerment: The UK Tech Business Helping to Break the Bias for Women in the Arab World and Diversify the Region
Date: March 7, 2022
By Katherine Ellis, COO, WOLF (The World’s Online Festival) explains how female empowerment can play its part in the diversification ambitions of the Middle East and North Africa This International Women’s Day, we want to put the spotlight on women, in particular those living in the Middle East and North Africa (MENA). In this region,...
Pragmatic Automation: Overcoming the Stigma Surrounding Quick Fixes and ‘automation Debt’
Date: March 4, 2022
By Yad Jaura, Product Marketing Manager at Netcall Automation has been heralded as a key accelerator in the pursuit of digital transformation over the last few years, with the concept of intelligent automation – known by Gartner as ‘hyperautomation’ – currently forging ahead as one of the most important and intriguing technological trends. According to...