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Banks and Fintechs: The Challenges That Level the Playing Field
Date: March 21, 2022
By Matt Phillips, Vice President, Head of Financial Services, UK & Ireland at Diebold Nixdorf The challenges faced by every bank today are broad and multifaceted. But, when it comes to how banks are engaging with their customers, the role of digital technology is taking the industry towards a significant crossroads. Emerging tech is challenging...
Create Exceptional Customer Experiences Without Breaking the Bank: The 3 Essential Pillars
Date: March 18, 2022
By Michael D’Onofrio, CEO at Orbus Customer demands have transformed in the last 18 months. Now, over half of customers want to be able to switch between human and digital channels. To create a first-class customer experience, the banking, financial services and insurance sector needs to deliver a true omnichannel experience. This means offering the...
The One Tech That Could Be Banks’ Leg up Against FinTech Disruptors
Date: March 18, 2022
Vijay Sondhi is the CEO of NMI. How can technology like tap-to-mobile payments enhance relationships between banks and merchants? Tap-to-mobile technology enhances relationships between banks and merchants by giving merchants the advantage they need to compete with larger businesses. Many merchants struggle with onboarding new payments systems and tap-to-mobile helps lessen these pain points, such as setting up...
Nationwide Builds a Better Digital Onboarding Experience With Jumio
Date: March 18, 2022
World’s largest mutual building society utilises Jumio’s AI-powered solutions to verify identity and age of new members Jumio, the leading provider of AI-powered end-to-end identity orchestration, eKYC and AML solutions, has partnered with UK-based Nationwide Building Society to streamline the digital onboarding process for new members. Nationwide Building Society’s founding purpose is to help its...
How Digital Banks Can Learn From Fintechs to Drive Seamless Customer Experiences
Date: March 16, 2022
By Ada Westerinen, Director for EMEA Solutions at MuleSoft The pandemic transformed the way many organisations do business, and nowhere more so than in the financial services sector. Some 43% of global consumers last year claimed the way they bank changed due to COVID-19, as branches closed and customers were forced towards digital channels. Now they’ve seen the benefits...
The New 5-minute Rule: Get Customer Service Right in Five Minutes or I’ll Switch, Warn a Third of Customers
Date: March 16, 2022
By David Shannon, Head of Hyperautomation, SAS UK & Ireland One third of UK & Ireland customers say they would switch to another provider if they don’t get a satisfactory response in five minutes or less, according to new research from analytics leader SAS. The research also highlights that three in four customers would change provider if...