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Standard Bank Selects Calabrio for Its Cloud-First Approach to Workforce Optimisation and Close Integration With Amazon Connect
Date: March 30, 2022
Cloud-based workforce management solution supports 4,000 contact centre agents at one of Africa’s largest banks Calabrio, the customer experience intelligence company providing cloud-first workforce optimisation solutions, announced today that Standard Bank, one of Africa’s largest banks, has selected Calabrio Workforce Management (WFM) to support 4,000 contact centre agents in South Africa. The Calabrio WFM cloud...
Travel, It’s Time to Reimagine Your Customer Payment Journey
Date: March 29, 2022
By Agustin Fiori, European Sales Director at Modulr, the payments platform for travel technology partners and online travel agents. When a once-in-a-century event like Covid-19 happens, ‘good enough to get by’ isn’t good enough. Having to suddenly deal with an overwhelming number of refund cases across the travel industry at the height of the pandemic...
The Fourth Generation of Account Verification Has Arrived
Date: March 29, 2022
By Daniel Haisley, EVP Innovation | Apiture I have a bad habit, and I suspect I’m not alone. You know that brief period each morning when you’ve only partly opened one eye, because anything more than that even the dimmest light seems brighter than a magnesium fire? It’s in that moment each day that I...
Preparing for the Great Wealth Transfer
Date: March 29, 2022
By Vikas Sahay, SVP, Banking & Financial Services, Virtusa With the oldest Baby Boomers having turned 75 in 2021, we are on the crux of one of the most significant generational wealth transfers in history. Over the next 20 years, approximately $70 trillion will be exchanged between Baby Boomers and Gen X and Millennial account...
Blue Origin’s 4th Astro-Tourism Flight Set to Launch Without Big Names
Date: March 29, 2022
By Steve Gorman (Reuters) -The fourth commercial flight of Jeff Bezos’ space tourism venture Blue Origin, offering short suborbital joyrides to well-heeled thrill-seekers and celebrity guests, has been delayed by two days because of poor weather conditions, the company said. Blue Origin’s New Shepard spacecraft was scheduled for liftoff on Tuesday from the company’s launch...
Embedded FinTech Has a Long Way to Go to Fulfill Its Potential
Date: March 28, 2022
By Jay Wilson, an investor at AlbionVC, London is the acknowledged capital of fintech in Europe but fintech has and must evolve, if it is to live up to its full potential. Embedded fintech – the area which should see the most growth in coming years – still remains a blackbox to many, even though...