customers
BusinessHow a Customer-Centric Approach to Consumer Data Unlocks Opportunity
BusinessMerging Business-Critical Mobility With Business Intelligence to Maximise Mobility Initiatives
TechnologyFour in 10 UK Consumers Say Targeted by Online Fraud
Banking3 Ways High Street Banks Can Transform to Be Future Fit
Communication Is Key as Strong Customer Authentication Rules Come Into Force
Date: April 13, 2022
By Andrew Stevens, Principal – Banking and Financial Services at Quadient It has taken a number of years, but many aspects of the Strong Customer Authentication (SCA) regulation have finally become mandatory across banking and retail in the UK. The new rules are designed to keep customers safe when shopping online and ensure their money is...
Barry Callebaut Says Staying in Russia ‘feels Right’ for Now
Date: April 13, 2022
By Silke Koltrowitz ZURICH (Reuters) -Swiss chocolate maker Barry Callebaut will keep operating in Russia to help customers and employees there, even though images from the war in Ukraine create “enormous pressure,” it said on Wednesday. Shares in the Zurich based-group fell more than 5% as some analysts worried about its – albeit small –...
Why Are Banks Scared of Change? How Digital Banking Is Driving Disruption in 2022
Date: April 12, 2022
By Matt Williamson, VP of Global Financial Services at Mobiquity A cargo ship of luxury cars catching fire off the coast of Portugal leaves thousands of U.S. consumers with a hefty deposit sitting dormant. A semiconductor shortage makes it harder for consumers to replace the credit card in their wallet. And a global pandemic triggers...
Four Ways a Customisable Product Experience Can Elevate Your Customer Journey
Date: April 12, 2022
By Bradlie Houldsworth, Head of Product at Remarkable Commerce. With the retail landscape rapidly changing and competition more rife than ever, it’s important brands meet the growing demand of customers wanting a more personalised shopping experience. Nike is one example of how the world’s biggest retailers are investing in their customer experience. Its Nike by...
Why a Mature Data and Analytics Ecosystem Is Imperative for the Bfs Sector
Date: April 12, 2022
By Akhilesh Ayer, Head, WNS Triange Evolving market conditions and fast-changing customer expectations are compelling companies across the banking and financial services sector to adapt or be left behind. Mature data and analytics practices will be key to organizations staying agile, competitive and customer-centric in a digital-first era, says Akhilesh Ayer, Head, WNS Triange. Digital...
How to Succeed in Business Without Really Trying?
Date: April 12, 2022
‘How to succeed in business without really trying’ is the title of a famous Broadway musical. It is an award-winning show that is based on a book of the same title by Shepherd Meade. This is the story of a young man who reads a self-help book and starting off as a window cleaner becomes...