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Why Your Digital Transformation Needs to Include Workforce Management
Date: April 25, 2022
By Paul Jarman, CEO, NICE CXone The days of driving to the bank, signing the back of a paper check, inserting it into a glass tube and sending it through a tunnel to a customer service clerk are gone. Customers—and the agents who serve them—expect more, and while banking has a well-deserved reputation for approaching...
Why Erp Resellers Need to Embrace Innovation to Survive, and Thrive
Date: April 25, 2022
By Annabel Sim, Compleat Software The sharp downturn in economic activity caused by the global pandemic is having a broader impact on innovation and tech spend, with businesses reluctant to spend big on ripping out and replacing software systems. Tough economic times typically tend to see a downturn in sales and revenue as businesses reduce...
Why Ux Design Is Key to Making Merchants Unique in 2022
Date: April 22, 2022
Led by its fresh approach to design and user experience, Mike Shafro, Founder & CEO of xpate, looks at how the future of customer experience in fintech platforms will shape merchant growth in 2022 and beyond. In 2022, improving the customer experience will be the defining growth strategy for any online business, especially in the cross-border ecommerce space, where...
Why Financial Institutions Need a Configurable Loan Management Software
Date: April 22, 2022
By Rama Krishna Raju, Director & CEO Pennant Technologies For banks and financial institutions, one of the key questions that frequently comes up in their internal discussions is how to leverage their loan management software or lending platform to deliver innovative products and offers to their customers. Financial institutions are constantly competing to deliver lending...
Starbucks Eyes Changes to Mobile App, Drive-Thrus, Taps ex-McDonald’s Exec
Date: April 22, 2022
By Hilary Russ NEW YORK (Reuters) – Starbucks has hired a former McDonald’s executive to oversee technology as returning CEO Howard Schultz explores changes to the coffee chain’s drive-thru, mobile order-and-pay and other systems. Deb Hall Lefevre will become Starbuck’s chief technology officer on May 2, according to a spokesperson. She takes over for Hans...
Embedded Insurance 2.0: Beyond the Checkout
Date: April 22, 2022
No one wakes up in the morning thinking about where they can buy their next insurance product. In order to raise awareness, and distribute their products effectively, insurance companies often have to work with third party partners; leveraging the power of brand identity and tapping into a community of loyal customers. One example is home...