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TechnologyHow Banks Can Keep Customers at the Forefront During Digital Transformation
BankingBanking-as-a-Service Is Changing the Future of FinTech
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BusinessMaking Information Work for the Customer – the Key Role of Knowledge Management
Multilingual AI Analytics Are Key to Unlocking the Power of Cx for Business Growth
Date: June 24, 2022
By Michalis Michael, CEO of DMR Text analytics is a powerful discipline, capable of finding and annotating every example of customer opinion – irrespective of the customer’s language. To British executives who are waking up to the enormous quantities of unstructured data (UD) that surround their businesses, the language-agnostic possibilities of AI for text analytics...
Finance: Remote Working in a Merging Finance and eCommerce World
Date: June 24, 2022
While hybrid and remote work will certainly remain the norm after the pandemic has finally subsided, enhanced security and privacy requirements in banking mean digital transformation should be top of the agenda, writes, Roy Zakka, CEO and Founder of Layer It goes without saying by now that remote work was a relatively minor practice before...
Britain’s Asda Supermarket Says Shoppers Buy Less, Seek Cheaper Items
Date: June 24, 2022
LONDON (Reuters) – About two fifths of customers at Britain’s Asda supermarkets are buying less and swapping branded items for Asda-brand products where possible to save money amid a worsening cost of living crisis, the retail chain said on Friday. Britain’s households are struggling to keep pace with inflation which hit 9.1% in April, its...
Toyota Recalls First Mass-Produced EVs Less Than 2 Months After Launch
Date: June 24, 2022
TOKYO (Reuters) – Toyota Motor Corp said on Thursday it would recall 2,700 of its first mass-produced electric vehicles (EVs) for the global market because of a risk the wheels could come loose. The world’s largest automaker by sales submitted the recall of the bZ4X SUVs to Japan’s transportation ministry. Of the 2,700 vehicles, 2,200...
British Airways Staff Vote Spells ‘summer of Strikes’ at London’s Heathrow
Date: June 23, 2022
By Sachin Ravikumar and Farouq Suleiman LONDON (Reuters) – British Airways staff at London’s Heathrow airport voted on Thursday to strike over pay, threatening disruption at one of Europe’s busiest aviation hubs during an already chaotic summer for air travellers. Air passengers across Europe have already faced lengthy delays and cancellations of hundreds of flights...
Ireland’s Aib Fined Record 97 Million Euros for Mortgage Overcharging
Date: June 23, 2022
DUBLIN (Reuters) -Ireland’s AIB and its EBS subsidiary have been fined a record 96.7 million euros ($101.6 million) by the country’s central bank for overcharging customers denied mortgages that track base rates. The fine was more than twice the highest previous penalty levied on any institution and brought to 178 million euros the amount all...