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Top StoriesAmazon Teams up With Just Eat on U.S. Food Delivery With Grubhub Investment
FinanceWhy Strong Identity Verification Is Becoming a Usp for Financial Services
BankingDo Customers Care About Open Banking, or Do They Need More Education?
Top StoriesBritish Airways Cancels More Flights at ‘most Challenging Period’ in History
Measurement in the Privacy Age
Date: July 1, 2022
By Simon Wardropper, CEO at Realtime Media The digital ads landscape has shifted significantly over the past couple of decades – starting with the Google Age in the early 2000s, where we saw the first digital media dollars being spent across Google PPC ads and clicks could be charged at a penny a piece! Next,...
Conversational AI in Banking – 3 Common Mistakes That Businesses Make
Date: June 30, 2022
By Faisal Abbasi, Managing Director UK & Ireland, Europe, Amelia The Financial Services (FinServ) industry is often perceived to be rather stuck in its ways compared to others, operating with legacy systems that are still critical for certain financial processes. However, when it comes to digitisation, it is actually leading the way in implementing transformation...
Moscow Mall Opens for Russian Business After Big Brand Exodus
Date: June 30, 2022
MOSCOW (Reuters) – Western fashion brands are conspicuous by their absence at a gleaming new shopping centre on the outskirts of Moscow – and customers say they scarcely miss them. Following Moscow’s decision to send thousands of troops into Ukraine at the end of February, international fashion brands from Adidas to Zara have paused operations...
Embedded Insurance 2.0: How It Will Change Customer Relationships Forever
Date: June 29, 2022
By Rory Yates, head of strategy for EMEA and APA, EIS Insurance One of the greatest challenges insurers face is the annualised nature of their customer relationships and the ease with which people switch carriers. When the sole determinant of a relationship’s future is price, it’s easy to lure people away with a less expensive...
UK’s Energy Regulator Proposes Package to Boost Grid Capacity
Date: June 29, 2022
(Reuters) -Britain’s energy regulator proposed a spending package of 20.9 billion pounds ($25.48 billion) on Wednesday, including 2.7 billion pounds in upfront funding, as part of an initial five-year plan for sustainable and affordable regional energy grids. The plan will boost grid capacity, improve customer service and resilience to prevent power outages, Ofgem said. It...
Personalisation Is Not a Bonus for a Bank’s Customers, It’s the Expected Bottom Line
Date: June 28, 2022
By Bentzium Aviv, EMEA financial services, Amdocs In the past, personalisation has been seen as something of a ‘nice to have’ in some parts of the financial services sector. Those days are over. Digital-first brands like Netflix and Uber, e-commerce retailers such as Asos and the growing pool of fintechs like Monzo and Starling are...