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Top StoriesCost of Living Crisis? Consumers Keep Spending for Now
Personalisation Doesn’t Have to Be Puzzling: Three Steps to Success for Traditional Banks
Date: July 27, 2022
By Mike Fantis, VP and Managing Partner at DAC Group A recent report from McKinsey revealed three out of four consumers are more likely to consider buying from a brand that has personalised the digital experience. The knock-on effect on financials is perhaps unsurprising ,with companies adept at personalisation generating 40 percent more revenue on...
The First No-Code Launch of the Banking Instant Loan Compatible With Any Card
Date: July 27, 2022
Sponsored Feature Presented by Neofin With the current technology and existing developments worldwide, the banking world is rapidly making a quantum leap into digitizing all its processes. The inception of online financing solutions and loan products in the last three years has created an insatiable customer demand. Customers are searching for loan apps that are...
Logitech Chief Still Confident Despite Quarterly Downturn
Date: July 26, 2022
By John Revill (Reuters) – Logitech International chief Bracken Darrell remains confident about the company’s growth potential, despite the computer peripherals maker reporting a drop in sales and profits and cutting its guidance for a second time this year. The maker of web cams, speakers and computer mice reported a 38% fall in first-quarter adjusted...
How Conversational AI Is Giving Financial Service Organisations the Edge in Customer Relations
Date: July 26, 2022
By Vijai Shankar, VP of Product & Growth Marketing at Uniphore Even pre-pandemic, the financial services industry was facing ‘innovate or die’ decision points, in the face of newer, more technologically nimble competition and changing consumer behaviour. More customers were banking remotely than ever before, with one study suggesting that four out of five people...
Done With the Disconnect: The Benefits of Digital Customer Service
Date: July 26, 2022
By Rick DeLisi, Lead Research Analyst of Glia Contacting customer service–especially on the phone–can be a frustrating experience. Most of us have come to hate having to do it. In fact, a recent study from noted CX authority Shep Hyken found that 42% of individuals would rather clean a toilet than call customer support on...
Banks Must Find Their Voice for Young People Amidst the Current Crisis
Date: July 25, 2022
By Alex Young, MD, We Are Futures As the cost of living crisis continues, the headlines are rightly focusing on the people in society who are taking the hit most severely: the lower earners, the elderly and those already in debt. But it is, bit by bit, affecting everyone. Even those who felt protected from...