customers
BankingWinning Customers – the Five Challenge Areas for Traditional and Challenger Banks
BankingHow a Customer Centric Approach Can Help Banks Support Consumers With Money Worries
Top StoriesApple Expands Self-Repair Support to MacBooks
BusinessRetail: When the Race to Win Pounds Heats Up, Amazing Customer Experience Becomes a Secret Weapon.
Australia’s Qantas Apologises to Customers for Operational Problems
Date: August 22, 2022
SYDNEY (Reuters) -Qantas Airways Ltd will offer A$50 ($34) vouchers, loyalty status extensions and lounge passes to frequent flyers to apologise for a rise in delays, cancellations, lost baggage and staffing issues since travel demand rebounded. Airlines around the world, including domestic rival Virgin Australia, are facing similar problems but Qantas had attracted significant negative...
The Loyalty Game: Why Merchants Must Play It
Date: August 19, 2022
By Alan Irwin, Senior Director of Product, Global Payments It’s now a rarity for new retail businesses to enjoy success without any digital presence, no matter how large or small they are. Ecommerce has become of paramount importance when tapping into new customer demographics and geographies, and the pandemic drove countless merchants online to sell...
How AI-powered Conversation Intelligence Transforms Cx for Financial Services Companies
Date: August 19, 2022
By Rich Wang, VP, Customer Success, Observe.AI As was the case for many industries, the pandemic accelerated the need for financial services companies to rethink their approach to customer service and support. Live phone support remains the go-to channel for critical and high-value customer interactions, and businesses are therefore looking to harness next-generation technologies like...
How Can Small Businesses Avoid Customer and Fraudulent Chargebacks
Date: August 18, 2022
By Gary Prince, SimplyPayMe’s Chief Strategy Officer. For many small businesses, figuring out how to manage chargebacks effectively can be challenging. Chargebacks can lead to fees imposed on your business, weaken your financial health, and lower your credibility with your payment processor. Here are a few tips to dramatically reduce your number of chargebacks and...
The Role of Finance in Developing Truly Agile Organisations
Date: August 18, 2022
By Steve Martin, the CEO of Agilistic. There’s no doubt that as with the financial services industry as a whole, CFOs and the finance function within organisations have to deal with a complex landscape. Operating within this landscape leaves financiers with less capacity, especially when it comes to planning for and embracing new ways of...
Allianz Trade in Asia Pacific Appoints Regional Commercial Director
Date: August 18, 2022
Shan Aboo to head commercial activities in twelve Asia Pacific markets Allianz Trade in Asia Pacific is pleased to appoint Shan Aboo as Regional Commercial Director, effective 1 August 2022. He will be responsible for overseeing the trade credit insurer’s commercial activities in twelve Asia Pacific markets. Based in Singapore, he will report to Regional...