customers
TechnologyThe Way to Better Engagement
BankingSimplified Due Diligence (sdd): An Opportunity Banks Have Been Missing Out On
BusinessThe Cost of Free Returns and Why Retailers Might Not Need to Abandon Much Loved Perk
BankingCx in Banking: Every Customer Journey Matters
Head in the Cloud: How Retail Banks Can Rise to the Challenge of a Data-Driven World
Date: October 11, 2022
By Chris Thomson, Account Director, Strategic Finance Accounts at Treasure Data The retail banking sector is unrecognisable as of late. Since 2019, TSB and Barclays alone have closed over 500 branches as the pandemic ushered in an era of paperless digital banking. In 2021, open banking payments increased by 500% as more and more consumers...
How the Metaverse Will Revolutionise Retail Banking
Date: October 11, 2022
By Owen Wheatley, Lead Partner for Banking & Financial Services, a global technology research and advisory firm ISG The metaverse presents exciting opportunities for banks when it comes to customer experience and managing transactions. It will go beyond existing digital banking opportunities to create an immersive experience using technology like augmented reality (AR), virtual reality...
How Great Customer Experience Can Enable Financial Services Providers to Earn Customer Trust
Date: October 10, 2022
By Chris Sparling, CX Strategy Director, Reputation Ipsos recently released its 2022 ranking of the best and worst retail banks for customer service. The results highlight the ongoing competitive nature of the financial services industry, as fintech start-ups attract traditional banks’ customer share across all areas of service. Thus far in 2022, there were over...
How Well-Managed Order Fulfilment Can Maintain Brand Growth During Recession
Date: October 10, 2022
By Marina Vassilopoulos reports for Cloud9Fulfilment With inflation rates spiralling in the UK to average a 9% increase over the past year, many order fulfilment businesses are struggling to cope with rising fuel surcharges and shipping costs. These rising figures have arrived in conjunction with a housing crisis, long-lasting impacts from Covid-19 and the consequences...
Hospitality Industry Q&a: How Can an Android Tv Device Management Solution Cut Expenses?
Date: October 10, 2022
By Nadav Avni, Chief Marketing Officer at Radix Technologies The hospitality industry is once again bracing for tough times, now at the hands of an anticipated recession. Hotels and resorts are exploring cost-cutting measures to mitigate potential losses due to high inflation, such as running a leaner staff, eliminating wasteful practices, and optimizing operations. The...
Banks of the Future – What Will They Look Like?
Date: October 10, 2022
By Andy Cease, Director of Product Marketing at Entrust One of the few constants in life is change. This is particularly true for the banking and finance industry. In the last decade or so we have seen a significant shift in the way banking is carried out, and it is unlikely the pace of change...