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TechnologyBusting the Myths on Wearable Tech: It’s Not as Complex as You Think
BusinessEasy Tips on Closing Sales Over the Phone
BankingHow Banks Are Harnessing New Age Loyalty Tech Solutions to Engage Their Entire Customer Base
BankingHow Community Banks and Credit Unions Can Stop Their Loan Processes From Holding Them Back
How Can Customer Managers in the Finance Sector Use Call Analytics to Overcome the Recession
Date: October 25, 2022
By Warren Newbert, CEO of Infinity In the post covid era, finance customer demands are changing. To meet those needs, financial services institutions need to make the customer experience the starting point for process design. They are two trends are dominating the effectiveness customer experience delivered by financial services – the first being the rise...
Suspicion as a Business Model Has No Fortune – Trust Is the New Trend
Date: October 21, 2022
By Valentin Ivanov, co-founder and fund manager of Quanloop Building a more robust KYC/AML compliance culture via mutual confidence is the way forward for a business relationship to flourish. Entities cannot enhance their compliance measures without consumer faith. Sheltering behind the obligatory AML and KYC checks without establishing a genuine connection only attracts customer resistance, ultimately compromising...
Most British Adults Struggle With Bills, Watchdog Says
Date: October 21, 2022
LONDON (Reuters) – Nearly 32 million people, or 60% of all UK adults, are finding it a heavy burden or somewhat of a burden to pay their bills as a cost of living crisis bites, a watchdog said on Friday. The Financial Conduct Authority’s (FCA) latest Financial Lives survey said the total was up 6...
Embedded Insurance and the Potential to Redefine Customer Experience
Date: October 20, 2022
By Daren Rudd, Head of Strategy, Innovation and Architecture, Vice President Consulting Expert CGI. Embedded insurance is enhancing the customer buying experience, becoming a powerhouse in the transformation of the industry. The fast and easy buying process appeals to consumers who are often pressed for time and would rather avoid a lengthy buying process provided...
Convincing Consumer Experience – an Absolute Necessity for Survival
Date: October 20, 2022
By Professor Dr Wolfgang Merkle is Professor of Marketing & Management at UE – University of Europe for Applied Sciences in Hamburg and owner of ‘Merkle. Never before has brick-and-mortar retail been under as much pressure as it is currently – competition has intensified significantly and is now being stepped up from a wide variety of areas...
Let’s Face It – Banks Have Abandonment Issues.
Date: October 20, 2022
By Aaron Goldsmid, VP Twilio Account Security Aaron joined Twilio in 2021 and leads Twilio’s Identity, Verification, and consumer business. Aaron brings more than 20 years of leadership experience at the nexus of consumer internet, fintech and security. He has helped to build and scale some of the world’s most beloved products. He previously served...