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Top StoriesBlockFi Tells U.S. Bankruptcy Court It Is ‘the Antithesis of Ftx’
BankingAnalysis-RBC Tightens Grip at Home With $10 Billion HSBC Canada Bid, Regulatory Risks Loom
BankingCompleted It? Far From It – Banks Have Only Just Started Their Digital Transformation
Top StoriesLumen Research Hires New General Manager for North America and EMEA Head of Sales
Consumer Duty – What Every Financial Organisation Should Know
Date: November 29, 2022
By Vignesh Ramesh, Head of Consumer Duty Solutions at Medallia The new Consumer Duty rules from the UK’s Financial Conduct Authority (FCA) come at an pivotal time for the industry. Hot on the heels of the pandemic, and in the wake of market dislocation and evolving consumer expectations, the new rules stand to further tip...
Could Renegotiating Contracts Be the Key to Survival During the ‘cost of Doing Business Crisis’?
Date: November 29, 2022
By Matthew Sutton, commercial partner at law firm, Shakespeare Martineau. Businesses across the UK are facing spiralling costs due to the volatile economic climate. Rising interest rates, energy bills and a shortage of labour are all having a detrimental impact in many business sectors. For those organisations about to face a bitter winter, could looking...
Secure and Simple Payments Are More Important Than Ever During Uncertain Times
Date: November 29, 2022
By Ralf Gladis, CEO, Computop The economic outlook for the year ahead is unclear but this will not stand in the way of innovation, particularly when it comes to payments. Continued developments in security and automation will take priority, but everyone can look forward to improved payment processes in multiple scenarios. Already plans are afoot...
Make up or Break Up? How the Cost-Of-Living Crisis Will Affect Customer Stickiness
Date: November 29, 2022
By Jonathan Power, RVP Northern Europe, Backbase There is no denying that the current financial landscape looks bleak. Inflation rates are soaring – expected to hit 18% in January, and a recession is almost certainly ahead of us. This combined with sky-high energy bills has created a cost-of-living crisis that many are struggling to navigate....
Top Secrets to Competitive and Effective Customer Care Going Into 2023
Date: November 28, 2022
By Richard Farrell, CIO at Netcall Customer care is at an inflection point: demands are higher and resources are limited. According to a McKinsey survey, organisations’ existing capacities are being challenged by higher call volumes and more complex and challenging enquiries. Employers are also struggling to retain customer care agents, who are being poached...
Credit Agricole Is Weighing Foray Into German Car-Sharing: Media Report
Date: November 28, 2022
FRANKFURT (Reuters) – French bank Credit Agricole is weighing plans to offer car-sharing financial services in Germany because the growing market offers opportunities to challenge incumbent players, an executive told trade publication Automobilwoche. The French bank’s consumer finance arm has been in a push to increase mobility-related revenues from its car leasing joint venture with...