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Should Banks Make ‘personalised Customer Experiences’ a Priority?
Date: February 9, 2023
By Matthew Biboud Lübeck, VP EMEA at Amperity A 10% improvement in customer data quality can be linked to a 5% improvement in customer responsiveness, according to Gartner. So in today’s hugely-competitive global marketplace and with the shadow of recession ahead, can financial organisations afford the reputational and bottom line impact caused by siloed data...

Dulux Maker Akzo Nobel Sees Raw Material Cost Pressure Easing
Date: February 8, 2023
By Olivier Sorgho (Reuters) -Dulux paint maker Akzo Nobel said on Wednesday it expects lower raw material costs and further price hikes to boost profits this year, sending its shares 4% higher. However, the company also said it would need to cut production capacity, bringing possible job losses, as it responds to falling demand. Paint...

How Embedded Finance Empowers Online Banking for the Expat Community
Date: February 8, 2023
By Philipp Buschmann, CEO and co-founder of AAZZUR As of today, there are 20 million mass affluent expat citizens of the G20 countries, 15 million of whom are EU/UK citizens. On average, they earn 250,000 euros and if they were a country, they would be the 3rd the richest nation in the world and their...

2023 Predictions: What Amazon Sellers Should Know
Date: February 8, 2023
By Lesley Hensell, Co-Owner, Riverbend Consulting Selling on Amazon never stays the same – especially when it comes to seller account suspensions and ASIN deactivations. Whether a seller sells in India or Indiana, late 2022 brought dramatic changes to Amazon Seller Performance, with its launch of the new Account Health Rating and Account Health Assurance...

What’s Next for FIs Managing Customer Interactions: How ChatGPT Is Changing the Digital Landscape
Date: February 6, 2023
By John Willcutts, General Manager, Digital, NICE ChatGPT, an artificial intelligence chatbot that may prove to be this year’s most talked-about disruptor, is the Pandora’s box of 2023. It is already fundamentally changing the ways we work and learn. We can now output content and receive answers to questions far beyond what search engines could...

TomTom Raises 2023 Revenue Outlook as Automotive Drives Q4 Beat
Date: February 3, 2023
By Federica Mileo (Reuters) -Dutch navigation and digital mapping company TomTom raised its 2023 revenue forecast on Friday, after posting better-than-expected fourth-quarter revenue driven by strong automotive performance. After being hit by the global chip shortage that has disrupted the automotive and electronics industries, TomTom is now starting to benefit from the recovery in global...
