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Image for How Financial Institutions Can Build Customer Trust In A Digital WorldTechnology

How Financial Institutions Can Build Customer Trust in a Digital World

Image for Britain’s digital banks need support amid banking turmoil – trade bodyBanking

Britain’s Digital Banks Need Support Amid Banking Turmoil – Trade Body

Image for Spain’s Santander reaffirms targets in face of recent market turmoilBanking

Spain’s Santander Reaffirms Targets in Face of Recent Market Turmoil

Image for InPost sees better margin in Poland, plans no job cuts this yearTop Stories

InPost Sees Better Margin in Poland, Plans No Job Cuts This Year

Image for Improving shopping experiences through connectivity

Improving Shopping Experiences Through Connectivity

Date: March 30, 2023

By Jarek Matschey, Retail Practice Lead, EMEA, Juniper Networks The retail landscape is under increasing pressure thanks to runaway inflation, supply chain issues and warnings of recession and stagnant growth. Compared with the same period in previous years, more than six in ten adults are now spending less on non-essentials because of the cost of...

Image for Li-Cycle to build French battery processing facility

Li-Cycle to Build French Battery Processing Facility

Date: March 27, 2023

By Ernest Scheyder (Reuters) – Li-Cycle Holdings Corp said on Monday it will build a French facility to break down batteries from forklift manufacturer The Kion Group, marking the latest expansion by the rapidly growing recycling company. The French facility, which is expected to open in 2024 and complement similar sites under development in Germany...

Image for Syngenta 4Q profit falls as raw material prices increase

Syngenta 4Q Profit Falls as Raw Material Prices Increase

Date: March 22, 2023

ZURICH (Reuters) – Swiss agrichemicals and seeds group Syngenta on Wednesday reported a 25% drop in fourth quarter earnings due to higher raw materials and energy costs. Syngenta, which plans to list within the next few months, also spent more on reorganising its business and set cash aside to cover macro-economic uncertainties such as further...

Image for U.S. Bank Invests In Digital Customer Service To Build Customer Loyalty and Trust

U.S. Bank Invests in Digital Customer Service to Build Customer Loyalty and Trust

Date: March 20, 2023

Elizabeth Tobey, Head of Marketing, FluenCX, NICE Achieving customer trust is a top priority for banks in the new digital era. Trust is the foundation of a bank’s relationship with its customers, and it is this trust which gives banks access to customers’ most personal information: their data, financial information, and livelihood. As a result...

Image for Can Investment Management Algorithms and Human Intervention Co-Exist?

Can Investment Management Algorithms and Human Intervention Co-Exist?

Date: March 20, 2023

By Sudharson Gunasekaran Algorithms written for investment management today are achieving a level of sophistication that was previously unimaginable. In a relatively short period of time, rapid growth has occurred for usage in market intelligence, sentiment analysis, trading, smart routing, and transactions. Among this expansion, the use of robo-advisors—the algorithm-based digital platforms that offer financial...

Image for SVB Failure Shakes Financial Sector, Cements Communications’ Role as a Core Business Strategy Function

Svb Failure Shakes Financial Sector, Cements Communications’ Role as a Core Business Strategy Function

Date: March 17, 2023

By Matt Caiola, Co-CEO of 5WPR, a leading PR agency. As regulators, businesses and customers continue to investigate the causes that led to the failure of Silicon Valley Bank, the second-largest bank failure in U.S. history, one element of the story has become apparent among the rubble: what caused the bank to fail was caused...