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What Value Can Physical Financial Spaces Bring to a Digital-First World?
Date: November 17, 2023
What value can physical financial spaces bring to a digital-first world? By Jon Blakeney, group managing director, I-AM Across the world, many banks are in the process of re-defining the purpose of their physical network, as digital innovation continues to transform customer behaviour. Through this profound era of transformation, the critical question arises: what intrinsic...

Exclusivity the Name of the Game as Luxury Firms Target China’s Wealthiest for Growth
Date: November 17, 2023
Exclusivity the name of the game as luxury firms target China’s wealthiest for growth By Casey Hall and Mimosa Spencer SHANGHAI/PARIS (Reuters) – The world’s biggest luxury brands seeking growth in their second-largest market China are all courting the likes of wealthy entrepreneur Diana Wang. Shanghai-based Wang, an investor who also owns a namesake fashion...

Three Ways to Build a Predictable Revenue Machine in an Era of Economic Uncertainty
Date: November 16, 2023
Three ways to build a predictable revenue machine in an era of economic uncertainty How to use sales enablement programs and the latest AI to accelerate your pipeline. Everyone, everywhere you turn, is feeling the pressure. From financial services, fintech, SaaS and beyond, businesses are hunting for bigger deals that close faster and customers that...

Amazon Tacks on New Buy With Prime Features Ahead of Peak Holiday Shopping
Date: November 14, 2023
Amazon tacks on new Buy With Prime features ahead of peak holiday shopping By Arriana McLymore NEW YORK (Reuters) – Amazon.com is adding package tracking and return services for subscription members who use Buy With Prime, ahead of the holiday shopping season when it will face competition from new marketplaces including Shein and Tik Tok...

Dr Adesola Adeduntan: Establishing FirstBank as the Dominant Player in Digital Banking Propositions
Date: November 14, 2023
Dr Adesola Adeduntan is the CEO of FirstBank Group, the commercial banking arm of FBN Holdings Plc, comprising FirstBank Nigeria and its UK, DRC, Gambia, Sierra Leone and Guinea subsidiaries, to name a few. FirstBank Group’s transformation programme, under his leadership, has enabled the bank to achieve significant business expansion: growing customer accounts from about...

Diy Retailer Kingfisher Launches AI-powered Customer Assistant
Date: November 14, 2023
DIY retailer Kingfisher launches AI-powered customer assistant LONDON (Reuters) – Home improvements retailer Kingfisher, home to the B&Q and Castorama brands, has launched what it says is the sector’s first artificial intelligence-powered assistant to support customers with do-it-yourself (DIY) projects. Seeking cost savings and revenue gains, more retailers are using AI to boost personalised shopping...
