customer-service
BankingOur Relationship With Money Has Changed, and Banks Need to Get on Board
BusinessThe New 5-minute Rule: Get Customer Service Right in Five Minutes or I’ll Switch, Warn a Third of Customers
BankingA Guide to Flexible Scheduling for Banking Management
TechnologyIs AI Taking Quality and Cost Optimization of Enterprise Services to the Next Level?
Are Your Information Documents Communicating Effectively?
Date: February 15, 2022
By Nick Cole, Managing Director, Go Inspire Solutions, explains how financial services businesses can reduce some of the pressure on contact centres by redesigning documentation – and save significantly in the process. Restrictions on face-to-face contact has placed greater pressure on contact centres during the pandemic. In the US, for instance, overall call volumes to...
Myfirmsapp Celebrates Being Named a Finalist in Besma’s Customer Service Team of the Year Award
Date: August 24, 2018
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Refused Car Finance Celebrate Rapid Growth With Major Rebrand and Expansion Plans
Date: August 21, 2018
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These 10 Things Will Kill Your Business Venture if You’re Not Careful!
Date: February 8, 2018
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What Does Customer Service Mean to You?
Date: January 15, 2017
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