customer-experience

Image for Embracing AI for business sales successBusiness

Embracing AI for Business Sales Success

Image for Unravelling the potential of large language modelsTechnology

Unravelling the Potential of Large Language Models

Image for It is a certainty that new roles will be created as a result of AI – we just don’t know what they are yetTechnology

It Is a Certainty That New Roles Will Be Created as a Result of AI – We Just Don’t Know What They Are Yet

Image for Tour operator TUI confirms full-year outlook on back of strong bookingsTop Stories

Tour Operator Tui Confirms Full-Year Outlook on Back of Strong Bookings

Image for Battling bots in the ticketing industry: how best to stymie the scalpers

Battling Bots in the Ticketing Industry: How Best to Stymie the Scalpers

Date: September 14, 2023

Battling bots in the ticketing industry: how best to stymie the scalpers By Antoine Vastel, Head of Research at global cybersecurity company DataDome Nowadays, almost all businesses have an online platform. Within the ecommerce industry, online sites are constructed to provide a seamless shopping experience, providing easy access to hot items. Within the ticketing sector,...

Image for Selling on Amazon in 2023

Selling on Amazon in 2023

Date: September 7, 2023

Selling on Amazon in 2023 Introduction In recent years, selling on Amazon has become a lucrative endeavor for individuals and businesses alike. With the rise of e-commerce and changing consumer behaviors, Amazon has established itself as a dominant platform for online shopping. If you’re considering entering the world of Amazon selling in 2023, it’s important...

Image for 5 ways wealth managers can use big data to improve the client experience

5 Ways Wealth Managers Can Use Big Data to Improve the Client Experience

Date: August 31, 2023

5 ways wealth managers can use big data to improve the client experience By Ashley Whittaker, President, Global Sales at FundCount The data wealth managers rely on for day-to-day client decisions, from market and pricing information to portfolio performance and flows, already requires robust infrastructure and compliance measures and can easily strain resources. So, welcoming...

Image for How AI can support the mortgage lending process

How AI Can Support the Mortgage Lending Process

Date: August 18, 2023

How AI can support the mortgage lending process By Tom Chaplin, Head of UKI Mortgage Product at nCino The mortgage industry has undergone significant evolution over the years especially in the UK market. Driven by changes in technology, regulatory environment, and the ever-rocky economic landscape, it looks like we still have a while to go...

Image for The Strategic Value of QA Data in Financial Services

The Strategic Value of Qa Data in Financial Services

Date: August 16, 2023

The Strategic Value of QA Data in Financial Services By Derek Corcoran, CEO of Scorebuddy, the world’s leading quality management platform for contact centers Quality Assurance (QA) has multiple roles within the financial sector. It doesn’t just help with compliance and the evaluation of customer service and products, it has the potential to shape every...

Image for Speeding up chargeback resolutions to boost financial performance

Speeding up Chargeback Resolutions to Boost Financial Performance

Date: July 12, 2023

Speeding up chargeback resolutions to boost financial performance By Gaurav Mittal, Executive Vice President, Ethoca Commerce has been even expanding rapidly. In the US, for example, retail sales are increasing by 8.8% each year, and eCommerce sales are also up by 8.4%, according to recent data. However, many challenges lie ahead despite this resilience in...