customer-experience
BusinessEmbracing AI for Business Sales Success
TechnologyUnravelling the Potential of Large Language Models
TechnologyIt Is a Certainty That New Roles Will Be Created as a Result of AI – We Just Don’t Know What They Are Yet
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Battling Bots in the Ticketing Industry: How Best to Stymie the Scalpers
Date: September 14, 2023
Battling bots in the ticketing industry: how best to stymie the scalpers By Antoine Vastel, Head of Research at global cybersecurity company DataDome Nowadays, almost all businesses have an online platform. Within the ecommerce industry, online sites are constructed to provide a seamless shopping experience, providing easy access to hot items. Within the ticketing sector,...

Selling on Amazon in 2023
Date: September 7, 2023
Selling on Amazon in 2023 Introduction In recent years, selling on Amazon has become a lucrative endeavor for individuals and businesses alike. With the rise of e-commerce and changing consumer behaviors, Amazon has established itself as a dominant platform for online shopping. If you’re considering entering the world of Amazon selling in 2023, it’s important...

5 Ways Wealth Managers Can Use Big Data to Improve the Client Experience
Date: August 31, 2023
5 ways wealth managers can use big data to improve the client experience By Ashley Whittaker, President, Global Sales at FundCount The data wealth managers rely on for day-to-day client decisions, from market and pricing information to portfolio performance and flows, already requires robust infrastructure and compliance measures and can easily strain resources. So, welcoming...

How AI Can Support the Mortgage Lending Process
Date: August 18, 2023
How AI can support the mortgage lending process By Tom Chaplin, Head of UKI Mortgage Product at nCino The mortgage industry has undergone significant evolution over the years especially in the UK market. Driven by changes in technology, regulatory environment, and the ever-rocky economic landscape, it looks like we still have a while to go...

The Strategic Value of Qa Data in Financial Services
Date: August 16, 2023
The Strategic Value of QA Data in Financial Services By Derek Corcoran, CEO of Scorebuddy, the world’s leading quality management platform for contact centers Quality Assurance (QA) has multiple roles within the financial sector. It doesn’t just help with compliance and the evaluation of customer service and products, it has the potential to shape every...

Speeding up Chargeback Resolutions to Boost Financial Performance
Date: July 12, 2023
Speeding up chargeback resolutions to boost financial performance By Gaurav Mittal, Executive Vice President, Ethoca Commerce has been even expanding rapidly. In the US, for example, retail sales are increasing by 8.8% each year, and eCommerce sales are also up by 8.4%, according to recent data. However, many challenges lie ahead despite this resilience in...
