customer-experience
BankingBasisbank Named Best Private Bank Georgia 2024 at the Global Banking & Finance Awards®
FinanceFighting Financial Crime: How the Property Sector Can Keep up With Evolving Regulations
TechnologyKYC & Changing Risk — The Critical Role of KYC in Onboarding and Modern Compliance
InvestingTransforming Wealth Management: Reshaping Advisor-Client Relationship Through AI
Dhofar Insurance’s CEO on Putting Customer Centricity at the Core of Development
Date: July 3, 2024
Dhofar Insurance’s CEO on Putting Customer Centricity at the Core of Development Dhofar Insurance was registered as an Omani Public Joint Stock Company incorporated in the Sultanate of Oman on the 5th of September, 1989. The company’s principal activity comprises the writing of all classes of insurance. Since its establishment 25 years ago, the successes...
Why Does Branding Matter in Financial Services?
Date: June 24, 2024
Why does branding matter in financial services? By David O’Hearns, founder and MD at Dawn What comes to mind when you think of financial services? A catchy jingle or a familiar visual identity? Any kind of distinguishing features at all? Probably not. Financial services companies are not very good at being memorable. They struggle to...
Preparing for the European Accessibility Act: The Countdown to 2025
Date: June 14, 2024
Preparing for the European Accessibility Act: The Countdown to 2025 By Hilary Stephenson, Managing Director of Nexer Digital As the deadline for the European Accessibility Act (EAA) approaches, banks and financial services firms trading within Europe find themselves at a crucial juncture. By June 2025, the EAA requires that all digital products and services within...
Retaining Payment Choice to Maximise Retail Profitability
Date: June 4, 2024
Retaining Payment Choice to Maximise Retail Profitability Inclusivity has become a core component of Corporate Social Responsibility strategies in recent years, yet with growing numbers of retailers opting for ‘card-only’ payment models, a significant swathe of the population is becoming disenfranchised. Refusing cash may appear to simplify the operational model, especially for retailers struggling to...
Spotify Raises U.S. Prices of Its Premium Plans in Margin Push
Date: June 3, 2024
Spotify raises U.S. prices of its premium plans in margin push (Reuters) -Spotify raised prices for its premium plans in the United States on Monday, the latest step by the Swedish music-streaming service in its push to increase margins. On a monthly basis, Spotify has raised prices of its individual plan to $11.99 from $10.99,...
Enhancing Customer Experience in Banking Through Digital Innovations
Date: May 6, 2024
Enhancing customer experience in banking through digital innovations The banking industry is undergoing a digital transformation, driven by technological innovations that are reshaping the way banks interact with their customers. Digital innovations are enhancing customer experience in banking, making financial services more accessible, convenient, and personalized. In this article, we will explore the impact of...