customer-experience
BankingCCaaS + AI = an A+ Cx: The New Math for Improving the Banking Customer Experience
InterviewsFoundations of Success: Resimac CIO Majid Muhammad on Cloud, Ai, and Technology Transformation
BusinessWhat Is the Importance of Customer Communication Management?
BankingDigital Innovation: Transforming Banking Operations
SimpsonHaugh Architects Embraces Digital Transformation With Vdi and Ai, Leveraging ControlUp’s Dex Platform for Real-Time Performance Analytics and Remediation
Date: October 18, 2024
New VDI environment avoids downtime worth £1.79 million, with staff costs totalling £35,000 saved using the ControlUp platform… London, UK. October 18, 2024 — ControlUp, at the forefront of Digital Employee Experience (DEX) management, today announced that SimpsonHaugh Architects, a UK-based, award-winning and respected practice, is utilising the ControlUp DEX platform to monitor and optimise its new VDI...
How Does Online Banking Work?
Date: October 9, 2024
You’re not alone if you’ve ever wondered how online banking works. With its convenience and accessibility, more people are using digital platforms to manage their finances. But how does it function, and what steps are required to set up an account? Are online banks safe, and is this approach suitable for your needs? Let’s explore...
How to Choose the Right Payment Processor?
Date: October 7, 2024
Picking the right payment processor for your company is one of the key decisions you make while setting up your web-based business website. However, when you’re ready, it’s more important to guarantee you have the right payment gateway. Payment processors go beyond handling transactions; they can affect the client experience if a client can’t complete...
Leading Trends in FinTech
Date: September 30, 2024
By Matt Caiola, North America CEO of 5WPR. The role of fintech PR and marketing in the fintech sector is evolving in ways that promise to redefine the landscape of finance. Financial technology, or fintech, encompasses a wide range of innovations designed to enhance, streamline, and democratize financial services. From digital banking and investment platforms...
Digital Experience Strategy: Capitalizing on the $84 Trillion Wealth Transfer
Date: September 11, 2024
By Joe Scheffler, Director of Client Engagement, Think Company It’s being called the greatest transfer of generational wealth in the history of the world. According to the NY Times, over the next decade, Baby Boomers will pass along $16 trillion to their Gen X, Millennials, and Gen Z heirs, a jaw-dropping $84 trillion total by...
How Digital Automation Is Transforming Enterprise Operations: Lessons From the Frontlines
Date: September 10, 2024
By Suresh Pandipati Given the fast-paced nature of the business world, one adaptation that has grown increasingly important is implementing digital automation in company processes. It is akin to a global manufacturing behemoth that uses digital automation to reduce order processing time from weeks to hours, saving millions of dollars in operational costs and increasing...