customer-experience
BankingAI in Banking: Beyond the Bots
BusinessFs Leaders Face a Crisis of Confidence Over Business-Critical Decision-Making
BusinessFour Ways a Customisable Product Experience Can Elevate Your Customer Journey
BusinessRe-Imagining the Customer Experience—Post Pandemic
Stemming the Tide of Customer Churn Through a Better Banking Experience
Date: April 5, 2022
By Jordan Glazier, CEO, Wildfire Systems A Chinese proverb suggests, “A good customer should not change his shop, nor a good shop change its customers.” However, changing shops, especially financial institutions, has never been easier for consumers. That delicate balance that exists between client and financial institution has seen an extraordinary power shift to customers...
What Is the Significance of Customer Feedback?
Date: March 31, 2022
Customer feedback is the information submitted by customers about their satisfaction or dissatisfaction with a product or service. It can be used to improve customer experience and guarantee that their needs inform your business strategies. This information can be gathered through various types of surveys or through employing Internet monitoring technologies. If you own a...
Effective Human Interfaces Are Key to Successful Digital Transformation
Date: March 30, 2022
By Dr John Yardley, Founder and CEO, Threads Software There can be little doubt that more than most other industries, the global banking and finance industry has been in the vanguard of the digital transformation of business. Yet the people – staff and customers – on the receiving end of the transformation do not always...
How Can Banks Harness Automation to Its Fullest Value?
Date: March 30, 2022
By Brian Halpin, Senior Vice President at Blue Prism Financial institutions are aggressively deploying automation technologies. This has accelerated during the COVID-19 crisis with digital ecosystems re-shaping how financial services are discovered, assessed, purchased, and delivered. Intelligent automation (IA) has become vital for future competitiveness and differentiation in financial services. Automation technologies could contribute an...
How to Simplify Your IoT Projects and Create Disruptive (even Lifesaving) Solutions Quickly
Date: March 28, 2022
By Stefan Spendrup, Vice-President of Sales Northern and Western Europe at SOTI Mobility and the rise of IoT have boosted the operational efficiency of organisations and created new disruptive models for businesses. It has the power to solve some of the biggest problems in industry and society as a whole, yet the complexity and cost of...
The Impact of Big Data on the Insurance Industry
Date: March 22, 2022
Interview with Michalis Michael, the CEO of DMR 1) By what percentage is Big Data expected to grow in the next few years – and what will that mean in terms of data gravity for the insurance industry? According to a market survey report from Statista, the total amount of data being consumed globally in...