customer-experience
FinanceHow Embracing the Product-Led Movement Can Fundamentally Transform Financial Services
BusinessWhy Digital Acceleration Is Important?
TechnologyEmbracing Digital Transformation in Insurance
FinanceWill ‘shopping for Cash’ Be the Future?
3 Ways Subscription Billing Promotes Customer Retention
Date: August 8, 2022
By Matt Frank, director of technology evangelism & product marketing at Blackthorn.io, Everyone has been there: Frustrated by a processing mistake or billing error, you call customer service to resolve the issue. Instead of a quick transaction, the call becomes a game of “Telephone” bouncing you from department to department. You repeat the same information,...
The Blurring Lines Between FinTech and Financial Advisors
Date: August 3, 2022
By Mike Sha, CEO and Co-Founder of SigFig With the fluctuating markets on everyone’s minds, white-glove financial service and advice is more important than ever. Advisors and bankers want to assuage investor concerns and deliver the best customer experience possible. But as investors become more tech-savvy and, therefore, more discriminating about digital experiences, wealth management...
Mitigate Risk and Accelerate Growth With ‘fit for Business’ Data
Date: July 28, 2022
By Peter Ku, VP & Chief Industry Strategist – Financial Services, Informatica The last two years have been unprecedented for financial services organisations, with the industry undergoing one of the biggest, most transformative periods since the introduction of the internet. During this time, with Covid being a significant force for change, the industry has seen...
Factbox: Europe’s Summer Travel Chaos
Date: July 27, 2022
(Reuters) – Strikes and staff shortages are forcing airlines to cancel thousands of flights and causing hours-long queues at major airports, dashing hopes for a sizzling first summer following widespread COVID-linked lockdowns. Here is a summary of some of the key developments: LABOUR UNREST After sweeping job cuts and pay cuts when COVID-19 brought travel...
Acceleration of Digital Transformation Through Strategy Formulation to Adjust to the New Normal
Date: July 27, 2022
By Dr. Hamed Taherdoost, Professor at University Canada West Businesses are required to make dramatic shifts to survive in the competitive environments that have emerged as the result of globalization. The necessity to transform digitally is even more highlighted today for businesses to integrate with the competitive global market through reliance on new tools and...
3 Ways AI Is Revolutionising the Insurance Industry
Date: July 27, 2022
By Sheba Fernando, Head – Data science & AI practice, Larsen & Toubro Infotech (LTI) Over the last few years, the insurance industry has experienced a huge acceleration in the pace of digital transformation. According to research by KPMG, ‘COVID-19 has been the digital catalyst insurers so dearly needed’, with 85% of insurance CEOs saying...