customer-experience
FinanceHow Can Customer Managers in the Finance Sector Use Call Analytics to Overcome the Recession
FinanceFinTech Ux and Accessibility – How to Make Sure the Fix Isn’t Worse Than the Flaws
BankingThe Future of Corporate Banking and How Client-Centricity Will Become the Norm
BankingCx in Banking: Every Customer Journey Matters
Business Transformation Is Not Just a Buzzword
Date: October 11, 2022
By Eman Al-Hillawi is the chief executive officer of Birmingham-based change consultancy, Entec Si. It has been a challenging few years for the banking and financial sectors, as continuous economic obstacles combined with the ongoing evolution of consumer demands have meant that many financial institutions have had to adjust their customer practises and transform the...
Qic Crowned “Best Online Insurance Company in the Middle East” at the Global Banking & Finance Review Awards 2022
Date: October 11, 2022
The prestigious award reflects the company’s success in reshaping online insurance at both local and regional levels with the introduction of innovative market-first online insurance solutions Doha, Qatar – 9 October 2022: Qatar Insurance Company (QIC), the largest insurance company in the MENA region, has been crowned Best Online Insurance Company in The Middle East...
How Great Customer Experience Can Enable Financial Services Providers to Earn Customer Trust
Date: October 10, 2022
By Chris Sparling, CX Strategy Director, Reputation Ipsos recently released its 2022 ranking of the best and worst retail banks for customer service. The results highlight the ongoing competitive nature of the financial services industry, as fintech start-ups attract traditional banks’ customer share across all areas of service. Thus far in 2022, there were over...
Trusted Customer Experiences and Payments Innovation Driven by Artificial Intelligence
Date: October 10, 2022
By Yuval Marco, General Manager, Enterprise Fraud Management, NICE Actimize Innovation is inextricably linked to financial services and payments, with most financial institutions focusing on payments and streamlined customer experience as the primary focus of their strategic direction. However, innovation doesn’t come without risk, and financial institutions require financial crime technologies utilizing artificial intelligence (AI)...
4 Profitability Tips Every Lender Should Know
Date: October 6, 2022
The rest of 2022 and 2023 could herald some good news for lenders. Bloomberg notes that consumer revolving and non-revolving lending levels keep going up. And small business lending isn’t far behind. Since the pandemic, business formation applications have hit record numbers according to government statistics. Since many founders turn to loans to launch their...
How Implementing AI Can Help You Win the FinTech Game
Date: October 5, 2022
According to BCG, the number of fintech startups has almost tripled in recent years. That’s why business owners entering the fintech game must constantly overcome obstacles in the form of increased competition, regulatory updates, and rising user expectations. Many players are forced to fall out of the race, giving way to more promising сompanies that...