customer-experience
BankingHow Banking as a Service (BaaS) Unlocks Opportunity for the Banking Sector
BankingWhy Banks Must Keep Innovating Through a Recession
TechnologyHow Merchants Can Embrace B2B Digital Transformation in Payments Strategies
FinanceTop Three Financial Trends for 2023 & How Prepared the UK Is
How FinTech Is Shaping Digital Payment Engagement
Date: December 8, 2022
By Kevin O’Brien, President Enterprise Solutions for EngageSmart Driven by a rapidly evolving global landscape and the circumstances of the COVID-19 pandemic, brilliant minds across every sector have mobilized to advance the role of technology in a world that increasingly requires more virtual or contactless offerings, whether through virtual meetings, telehealth visits or contactless deliveries....
3 Ways Financial Institutions Should Adapt to Improve Customer Experience in Challenging Times
Date: November 30, 2022
By Leigh Hopwood, CEO of CCMA (Call Centre Management Association of the UK) and Mike Orlic, Vice President for EMEA at TTEC See and Hear Leigh and Mike discuss Why brands should focus on CX in challenging times | TTEC EMEA It’s no secret the challenges facing financial institutions today in many countries in Europe. With...
Elevate Ux & Cx With Automation Supported by Digital Infrastructure Management Services
Date: November 22, 2022
By Sushant Purushan, Chief Revenue Officer, India Business Region, 3i Infotech Why is it that some brands and organizations seem to consistently provide their customers with a superior user experience, you may ask? While customers don’t know or care to know what is happening in the backend, it is always the UX at the front-end...
What’s Driving the Accelerated Digital Transformation in Banking?
Date: November 11, 2022
By John Woods, Chief Marketing Officer at Zenus There’s no question the rate of product innovation in financial services has accelerated in recent years, but what has driven this? Innovation and digital transformation are now immeasurably intertwined in banking. New technology and digital practices from all sectors have enabled banks to provide more advanced, seamless,...
How IT Teams Can Stand Out From the Crowd Without Complicating Their Product Stack
Date: November 2, 2022
John Phillips, General Manager at Zuora The need for future-proof architectures in a climate of uncertainty Digital transformation is no longer an option for businesses today; it’s essential. The technology landscape is changing fast, and those companies that don’t adapt risk being left behind. Indeed, tech is essential to an organisation’s growth. Behind every new customer...
Criminal Minds: Account Opening Fraud Tactics Put to the Test
Date: October 31, 2022
By Raj Dasgupta, Director, Global Advisory, BioCatch The last two years have created a perfect storm for account opening fraud. Many banks and organisations were unprepared to handle an increase in online transactions and the widespread usage of digital services spurred by the pandemic. Criminals exploited the system by falsely applying online for economic relief...