customer-experience
TechnologyMohit Joshi, Infosys, Answers Questions on Infosys’ Latest Data and AI Radar Report
BusinessDeveloping Your Brand’s Audio Content Strategy in 2023
BankingInvigorated and Innovative Client-First Approaches Are Expected From Financial Institutions as 2023 Uncertainties Threaten
BusinessWho Is Your Brand in a Word
A Holistic Future – How Can the Pensions Sector Keep Pace With Widespread Digitisation Whilst Serving the Client’s Needs
Date: February 1, 2023
By Chris Corfield, VP, Banks & Non-Bank Financial Institutions at Crown Agents Bank In the UK, around 54% of adults aged 75 years and over are internet users — a number which has nearly doubled since 2013. As a result, it’s becoming increasingly common for pensioners to have access to timesaving, seamless, tech to manage...
The Rise of Account-To-Account Payments in Businesses.
Date: January 16, 2023
Payments modernization is a hotly debated issue at present — and for good explanation. New and inventive advanced payment technologies and instruments are arising continually, honing rivalry across the payments scene. Crezco provides you the services to go cardless and make your payments more digital and advanced. As new technologies arise and payment strategies start...
FinTech Will Play an Integral Role in the Future of Travel
Date: January 6, 2023
By Damian Alonso, Head of Platform and Partnerships, Amadeus Despite the current economic environment, our desire to travel hasn’t dimmed. Amadeus’ June Consumer travel spend priorities report, which surveyed 4,500 consumers in the US, UK, Germany, France and Singapore, revealed that two out of five (42%) rated international travel a high priority for the coming year....
Banking in 2023: Intuitive, Agile & Secure
Date: January 3, 2023
By Angus Panton, Expleo Sales Director, Insurance, Banking and Financial Services Today’s hyper-competitive banking landscape presents unique opportunities for incumbents to digitally re-wire operational processes in the name of customer-centricity. Now more than ever, the impetus is on institutions to pursue targeted digital transformation initiatives with a heightened sense of urgency, partly in response to...
A “Customer First” Approach Leads Nice Actimize’s Digital Transformation Initiatives for 2023
Date: December 29, 2022
As global financial institutions face challenges presented by an unpredictable economy, increased sanctions, as well as growing fraud and market abuse, NICE Actimize’s Chad Hetherington, Vice President Global Head of Product, is laser-focused on how the impact of digital transformation will shape the year ahead. In developing a smooth transition to a digital future, Hetherington...
How Subscription-Based Business Models Can Benefit From Instant Bank Payments
Date: December 16, 2022
By Lena Hackelöer, Founder and CEO of Brite Payments One of the biggest trends in service consumption over the past ten years has been the growth in the subscription economy. Whether it’s the increase of direct-to-customer (DTC) box services, such as Bloom & Wild and HelloFresh, or the popularity of software-as-a-service (SaaS) business models, such...