By Russell Bennett, Chief Technology Officer
Across the world, fintech organisations are facing significant challenges in attracting and retaining the talent they need to grow and prosper in the future. There is no doubt there is a widespread demand for talent, especially technology-based talent, across the financial services sector but financial services organisations of all types are struggling to fill the vacancies. The situation in the UK today shines the spotlight on these concerns.
In a recent survey by Hays Financial Markets which polled 900 workers and employers in the City and the rest of the UK, 61% of employers said they have faced a moderate to extreme skills shortage during 2017. Technology skills are among those that are highly sought after according to the survey. This shortage of key technology skills will impact not just traditional banking and financial services organisations but also the rapidly burgeoning array of fintech-specific organisations
The pending arrival of Brexit looks set to make many of these skills shortages issues worse for UK-based businesses that rely on fintech. A new report from Innovate Finance, an independent membership association that represents the UK’s global fintech community, forecasts that on current performance the sector is set to grow to more than 100,000 employees, and the number of UK fintech companies more than double to 3,300, by the year 2030.
However, 82% of companies polled stated that they already face difficulties in recruiting non-EEA migrants. Under the most likely scenario for future immigration policy, in which the system for EEA migrants moves closer to that for non-EEA migrants, the report predicts a shortfall of 3,200 highly-skilled workers by 2030. This is projected to equate to a direct loss of £361 million to the sector.
Against the backdrop of such a challenging environment, much of which is outside their control, it is increasingly important that fintech organisations do all they can to focus on recruitment and retention strategies that allow them to attract skilled staff, help them to foster their development and encourage them to stay with the organisation over the long-term.
Finding a Better Approach to Fintech Recruitment
Most fintech organisations face similar challenges when it comes to recruitment. Typically, they are all looking for technology experts – designers, developers and systems architects, who not only understand business but also how to use technology to solve business problems. This kind of resource is in short supply. Finding fintech talent with relevant experience is rare indeed – and when businesses do find such candidates they often have to compete with a raft of competitors in order to secure their signature.
That’s why traditional recruitment approaches such as placing adverts in relevant publications typically have limited impact. Fintech businesses must be much more proactive and make use of all outbound channels of engagement available to them in order to track down and attract potential recruits. One such channel is what we at Fraedom call ‘crowdsourcing’, essentially a ‘bottom up’ approach to recruitment, which involves likeminded people referring industry talent (who then subsequently also go through Fraedom’s rigorous internal recruitment programme). At Fraedom, this approach has been extremely successful – and we now achieve 40% of our placements this way. In addition to pursuing such an approach, it is also important that businesses look to cast the net wider and leverage existing recruitment networks to bring in new talent.
More generally, this proactive engagement is critically important in positioning the opportunities of working with a fintech company correctly. After all, if the industry wants to ensure that a lot more people heading into work start their careers in the technology space, then we need to make certain that across schools, colleges and universities there is a much better understanding of the industry and what it’s like to work for a technology company.
That’s why we see a place for fintech ‘boot camps’ aimed at attracting more people into the technology talent pool. The focus could be on running intensive short courses (of a week or so in duration), where interested parties visit multiple companies across the industry, speak in detail to senior staff and learn about the business environment and the type of work fintechs generally do.
In what is becoming an ever more attractive landscape, it is critical that fintechs pursue this strong focus on attracting the best talent. After all, today’s candidates know that they are negotiating from a position of strength. Many have grown up with the culture of tech giants like Amazon, Google and Facebook and are therefore looking for the kinds of perks and benefits that they perceive working for such businesses would bring.
The big draw varies depending on the employee and might be anything from stock options, which are particularly popular in the US; generous salary settlements; more flexible working hours with a change to the typical 9-5 view of a job, to higher levels of autonomy often associated with working for a nimble, agile business with an enticing focus on innovation and disrupting the status quo. While employee benefits are key in attracting candidates and retaining them within the organisation, the prevailing business culture is equally, if not even more, important.
Keeping Employees in the Fold
Recruiting staff is only part of the battle though. Fintechs also need to be able to retain them over the long-term. That means offering them the training they need to progress within the organisation but also build the skills required to get more out of what they are doing today and gain more insight into how they might want to develop in the future.
With this in mind, in-house training courses should offer a broad selection of different options to match the needs of every employee. Courses should be carefully structured rather than ad hoc. Employees should be able to quickly and easily see what is available to them. New recruits might want to quickly build a rich portfolio of different skills, for example. Experienced workers, on the other hand, might be looking to move out of their comfort zone and try something new. They might, for example, be a business analyst, and be looking to try out becoming a tester, developer or a product owner.
Whatever the precise scenario, the best fintech training schemes should offer a wide range of choice. It is critical that fintech employees are given the chance to improve and expand their skills. If they feel that there is little prospect to advance their career and/or their own skillsets, employees will be more inclined to leave and get a job elsewhere.
This opportunity for freedom of choice needs to extend beyond the training sphere, however. Typically today, fewer and fewer employees want to be ‘shoe-horned’ into a traditional hierarchical approach and pushed into managerial jobs that might not necessarily suit them. Flat structures that empower workers to express themselves and remove all managers and team leads, are becoming ever more popular. Rather than being constrained by technology, employees should be freed up to experiment and to express themselves without fear of failure.
For fintechs, the key must be around developing an empowering management philosophy where staff are encouraged to take risks together with a stimulating and inspiring workplace, where creativity thrives. From development, right through to product, sales and marketing, it’s important that people are actively encouraged to excel and grow in an agile, collaborative and inventive environment where talent is recognised and rewarded.
It’s all part of a twin track approach which fintechs will increasingly need to adopt if they are to survive and thrive in the future. Getting their recruitment strategy right is critically important for fintechs if they want to be competitive in the future but it will be equally key for them to nurture their employees, provide relevant training and engagement opportunities and focus on staff engagement, if they want to succeed in the long-run. It’s yet another example of the importance of workplace culture – this time in staff retention. Having a competitive benefit programme is a ‘nice to have’ but if the prevailing business culture doesn’t appeal upfront, people won’t join the company. And conversely, if it fails to challenge and nurture, people will leave.
Want to serve your customers better? An effective online strategy is what financial institutions need
By Anna Willems, Marketing Director, Mention
A strong online presence matters.
Having a strong online presence, that involves social media is now a crucial part of all business strategies. Whether they are retail brands, sports teams, libraries or even restaurants, most companies are investing more and more in developing their digital brand image and online presence – financial institutions are no exception.
When it comes to market trends and innovation, financial institutions are first on the line. After all, we — people and companies — trust them to manage our money to the best of their abilities. And even more so than any other market, we demand secure, trustworthy, fast and user-friendly services.
Reaching such high expectations is not a given. To this point, banks and other financial institutions have no other choice but to have a perfect understanding of their market, their audience, and their needs. What they need to get there is a fail-proof online strategy.
Gaining a deep understanding of your market
One of the best things about using social media to learn about your audience is that people give unsolicited opinions. They speak their mind and share their thoughts candidly.
This is the key to help any business to learn about themselves. They get to analyze their audience’s challenges and aspirations without having to ask them directly or serve them time-consuming surveys and polls.
UK-based Asto, a company that is part of the Santander Group, is committed to helping small businesses have access to financial and non-financial tools. Asto was looking for something that could help them discover what their target audience was talking about and find opportunities to add to the conversation. Mention enabled Asto to keep on top of reviews and customer comments, which has helped us provide a better service for our customers.
Which platform suits your offering the best?
There’s no point choosing to create campaigns on TikTok if your customers don’t use it – you need to think about who they are and work back from there.
You do this by automating the process using a social listening tool. A social listening tool will help you to view your market as a whole and identify where the key conversations are happening — and, therefore, where you should be. What’s more, you will never miss any relevant mention of your institutions, products, services, or competitors.
Handling a crisis
Financial institutions need to watch carefully for negative press – social media is the first place people will go to if they feel they’re not getting the service they need. In theory, rogue employees or unhappy clients can post anything they like online to try and hurt your brand. And if their messages gain traction, you’ve gone from one person saying bad things, to thousands.
That’s why listening needs to be part of any crisis management plan. Now, sometimes, there are crises you cannot prevent. And those usually hit pretty hard.
Power of influencers
For an influencer marketing campaign to work for your financial institution, partnering with nano content creators may well be the best way to go. They’re ability to play a part in how they shape your brand story can make a huge difference when it comes to engagement and reason to believe in your service.
Many financial institutions are already leveraging influencer marketing. It’s an efficient strategy to: Build trust and gain credibility, reach out to new audiences and share engaging stories.
The online review conundrum
94% of consumers check online reviews before they decide to buy something or subscribe to a service. They need what we call social proof. It says that the more people say they use your service, the more it will look like a good service. In short, you need to show how happy people are using your service. But not all online reviews are positive.
Having said that, we find that financial institutions shouldn’t ignore negative reviews. Instead, embrace them as an opportunity to rebuild trust in your brand. Less delicately put, take the bull by the horns and turn them to your advantage. Always respond to relevant complaints (and as fast as possible). Take responsibility for what happened. Be helpful.
And ignore trolls.
Learn from the competition
Over the last two decades, a marketer’s daily life has greatly evolved. Most importantly, we now can measure everything we do, including the consequences of our actions on our business. Having said that, you can’t evaluate how well you’re doing without comparing against
Truth is that 77% of businesses rely on listening to keep an eye on their competitors. What this means is that 4 in 5 of your direct competitors are likely watching each and every single step you take. And you should do the same.
Setting the trend
From staying up to date with the latest industry trends and innovations, to keeping an eye on the competitors’ newest services, to being the first to know of potential brand crises – tracking relevant online conversations lets marketing and communication professionals working for financial institutions to stay one step ahead in an industry that is leading change and innovation.
Why the Boom is Long Overdue (and Here to Stay)
By Roger James Hamilton, CEO, Genius Group
Virtually every aspect of our lives has been taken over by tech, so why is it that our schools, that are educating the business leaders of tomorrow, are still operating in much the same format as they did 100 years ago?
The global pandemic put digital learning in the spotlight and an Edtech boom has ensued, with companies like Coursera, Quizlet and Udemy seeing unicorn style growth. And the market is not slowing down. The education technology (Edtech) boom will continue.
Resilience and Growth
Unicorns are defined by rapid growth. Traditionally, these companies are not overly concerned with early profitability, long-term sustainability or value creation as much as with putting their competitors out of business.
But something different is going on in the Edtech market. The unicorn has lost its appeal. When learning platform Quizlet achieved unicorn status this year, CEO Matthew Glotzbach was keen to play down the moniker reserved for start-ups valued at $1 billion or more, preferring to liken his company to a camel.
Unlike unicorns, camels are real, hardworking beasts. Respected for their adaptability to various climates, resilience, and abilities to survive for long periods without sustenance. These are all traits much better suited to weather the economic storms created by the pandemic.
Despite their considerable abilities to adapt to challenging conditions, the climate is looking particularly sunny for camels within the Edtech market. In fact, all creatures great and small have the potential to capitalise on unprecedented growth in this sector.
The nature of education makes it a traditionally slow-moving area, which renders it unattractive to some investors. Yet, the coronavirus outbreak and subsequent surge in remote learning this year triggered a flurry of uptake in e-learning platforms.
We’ve seen the adoption rate for new technologies be accelerated by events like this before. For example, the SARS crisis of 2003 contributed to the boom in China’s ecommerce industry, as quarantines lead consumers to shop online. Of course, this market trend did not slow down once quarantine restrictions were lifted. Ever since, global online sales have risen exponentially. The same is set to happen in the Edtech market.
Providing a Solution
As with ecommerce in 2003, the demand for Edtech in 2020 was already there. It has been there for years. For the past decade at least, there has been a notable need in recruitment for qualified talent in data science, coding and digital. Edtech can bridge the skills gap, not only within formal education but also for adult learners upskilling and reskilling for today’s digital world.
Similarly, the financial crash of 2008 had the effect of fast-tracking the rise of the gig economy, requiring millions more to learn entrepreneurial skills. The idea of a job for life is now a distant memory. The Edtech sector can deliver the tools to equip students of all ages with the skills necessary for creating their own opportunities, as well as exchanging knowledge and collaborating in a digital economy.
Rising unemployment, as well as competition for jobs and government furlough schemes has seen interest in digital learning courses for adults also soar during the past few months. Figures show that the corporate e-learning market is set to increase by as much as $3.09 billion between 2020 and 2024.
The Edtech boom kickstarted by the pandemic is just the beginning in a paradigm shift in how we view education and work.
Over the next 10 years, with the rise of artificial intelligence, automated technology, and augmented reality, traditional, manual and customer service based roles will diminish and there will be less need for a large workforce when computers and machines can do the role equally well.
The need for a truly 21st century education system that reflects the needs of the job market is long overdue. Edtech companies are offering solutions to many of these issues that have troubled the economy for the past decade or more.
A Different Animal
Enter the zebra (back to our animal analogies). These types of Edtech businesses will be the ones to watch within the sector. With zebra companies, there’s a sense of community and collaboration, rather than competition. They understand that there’s room for more than one superstar in a market. Zebras are herd animals after all. The zebra believes that competition is healthy for everyone involved—something to watch and use for motivation and growth. It closely observes consumer trends and continually strives to solve new and developing problems for those consumers.
For zebra companies, profit margin is vital because it is necessary for steady growth and sustainability. Revenues hover between $5M and $50M, it serves customers within a specific niche, requires annual growth capital of $100K to $1M, and generally has more than four streams of revenue.
Zebras are both black with white stripes and white with black stripes – they have a fluidity in their approach and are camouflaged at the same time. This creates a double bottom line: Zebras want to conduct real business, by solving a pressing problem in a sustainable way, whilst reacting to contemporary challenges. This too could be said of the Edtech industry as a whole.
5 Sustainability Lessons That Are Crucial For Business Success
By Michael Stausholm, founder of Sprout World (sproutworld.com)
Sprout World is the eco-company behind the world’s only plantable pencil, with over 30 million pencils sold in over 80 countries. Michael has also advised the likes of Nike and Walmart on how to implement more sustainable production practices, and in addition to running Sprout World, mentors green start-ups as a board member of Greencubator.
- Making money shouldn’t be a taboo
As a mentor, I’ve met countless passionate souls who feel so committed to change the world with their business that it’s a taboo to talk about profit. But this can be fatal for your company.
How are you supposed to develop, produce and sell your product or service if you don’t make any money? There’s an expectation that green entrepreneurs have bigger hearts than others. That we are all in the game to make a difference for humanity and the planet. That making money is not important at all, and if your business is making good money, it’s better to keep your head low and be a bit ashamed of it.
But growing a company is costly. Focusing on your income is a must if you want to survive the first year. After all, if you are not making money, you won’t be able to develop a long-lasting business, and then you can’t make a difference. It makes absolutely no sense to talk about sustainable business, if the business is not making any money and has to shut down. So, the takeaway is that making money from the beginning might not be your priority, but it shouldn’t be a taboo either.
- You don’t need brand new ideas to be successful
Good ideas are like gold. People spend their whole lives chasing a good idea. But often, people use it as an excuse for not launching their business and remaining stuck in the same unfulfilling routine. But here’s the thing: good ideas are overrated. You don´t need to reinvent the wheel to create a successful business because an idea is absolutely nothing if you don´t act on it.
The world is full of good ideas. We all have them now and then, some even repeatedly. But what matters is what steps you take to implement it. There are plenty of companies that achieve great things not because they had a great idea, but because they are taking products or services that have been around for ages, and just making them better. So, don’t wait around for divine inspiration for your next great idea because you might be waiting forever.
- It’s OK focus on the money with potential investors
Growing a business often requires external funding from investors, loans, or possibly even crowdfunding. And this is where it might get difficult for you to get help from investors. If, for example, your focus is merely on the environmental benefits of your product or service, it’s simply not attractive for an investor, who typically has profit as a measure of success.
A study by Warwick Business School showed that green entrepreneurs must balance “what is important to me” with “what is important to them” if you want to attract capital and create a successful business. The researchers of the study followed six green startups for four years, and the conclusion was that entrepreneurs had to balance “what’s in it for them” higher, to achieve success.
Even though it can be frustrating to focus more on profit and less on being 100% sustainable, it has to be done. Making your business economically sustainable will allow it to be more eco-friendly – and hence make a difference – in the long run.
- There’s no need to go all-in on purpose and sustainability from Day One
Setting ambitious goals are important if you want to improve and move your company towards a more sustainable path but goals can be so overwhelming that they prevent you from acting. Instead, break your goals down and into small steps. Ask yourself: what is the first thing we can do right now to be a bit eco-friendlier?
The problem with sustainability and being purpose-led is that the issues and challenges can be overwhelming, even for large corporations. For this reason, it often ends up looking like greenwashing, because the goals are so enormous that it can seem impossible. It’s best to set partial goals on your journey and to improve your standards step by step.
- It’s OK to hire someone for their mindset, not their CV
If you don’t have a team with the right attitude, your ideas and goals are worth nothing. One of the most important things I’ve learned when finding the right person is their mindset. Finding someone who shows a genuine interest in your mission and purpose is helpful but more importantly, hire team players, people who are always willing to help across the board. A great rule is to hire only people who you can see yourself spending 8 hours on a flight with and enjoying the conversation.
And ensure the hire is a good culture fit. Make sure that everyone is motivated and enthusiastic about their role because they feel the job is never boring, and their colleagues are great to be around. This is especially helpful during these particularly tough pandemic times when your team needs all the support they can get. People say that culture eats strategy for breakfast. This isn’t true. Culture eats everything for breakfast, lunch and dinner too.
Want to serve your customers better? An effective online strategy is what financial institutions need
By Anna Willems, Marketing Director, Mention A strong online presence matters. Having a strong online presence, that involves social media...
The rise of AI in compliance management
By Martin Ellingham, director, product management compliance at Aptean, looks at the increasing role of AI in compliance management and just...
Simplifying the Sector: How low code can aid digital transformation in financial services
By Nick Ford Chief Technology Evangelist, Mendix From online banking to contactless payments and Apple Pay, it has been well...
Why the Boom is Long Overdue (and Here to Stay)
By Roger James Hamilton, CEO, Genius Group Virtually every aspect of our lives has been taken over by tech, so...
5 Sustainability Lessons That Are Crucial For Business Success
By Michael Stausholm, founder of Sprout World (sproutworld.com) Sprout World is the eco-company behind the world’s only plantable pencil, with...
Why financial brands need to understand consumer vitality
By Carolyn Corda, CMO at data consortium ADARA Our day to day lives have been turned upside down. Office workers have...
Why and how a modern marketing strategy should put customer experience first
By Jim Preston, VP EMEA, Showpad In 2004, the Leading Edge Forum coined the term ‘consumerisation of IT’, defining a...
Leading from the front – why decision makers must embrace automation
By Jeppe Rindom, Co-founder & CEO, Pleo Ask any decision maker at a business about admin and you’re likely to...
Business first, not compliance only is the future for accountants
By Peter Bracey, MD at Bracey’s Accountants. The past few months have underlined the need for better business insight to reduce...
Why Continuity and Succession Planning is Crucial for Businesses Right Now
By Chris Allen, a Chartered Wealth Planner at Arbuthnot Latham explains why it is crucial for businesses to review continuity and...