Press Release
SAP Fioneer launches AI Agent to transform financial services operations
Published by FinanceWire
Posted on June 30, 2025
3 min readLast updated: January 20, 2026
Global Banking & Finance Review®
Company
Published by FinanceWire
Posted on June 30, 2025
3 min readLast updated: January 20, 2026
Press Release
Walldorf, Germany, June 30th, 2025, FinanceWire
SAP Fioneer, a leading global provider of financial services software solutions and platforms, today announced the launch of its AI Agent: an expert-built solution designed to intelligently enhance core operations of financial services institutions. The first release of the Fioneer AI Agent lays the foundation for banks and insurers to automate processes, gain real-time insights, and make smarter decisions using natural language and without the need to share data externally.
The Fioneer AI Agent is generally available now as an add-on for SAP Fioneer S/4HANA products in Banking, Insurance, and Finance. By leveraging the suspense account analysis, finance teams can generate complex reports using natural language, significantly reducing manual effort, improving operational efficiency, and achieving considerable time savings.
“Our approach to AI-powered financial services focuses on delivering tangible outcomes to our customers in two ways: Embedded directly into our products and solutions or, via our AI Agent, operating across our portfolio as a powerful add-on”, said Dirk Kruse, CEO at SAP Fioneer. “Unlike generic AI tools, the Fioneer AI Agent comes pre-configured to integrate seamlessly with SAP Fioneer’s products and future data models and is engineered with deep expertise for the financial services industry.”
The Fioneer AI Agent delivers intelligence that is integrated into SAP Fioneer’s banking, insurance, and finance solutions, offering contextual, transparent, and actionable use cases without the need for custom development and heavy IT dependance. It empowers financial professionals to interact with data using natural language, eliminating reliance on IT teams and accelerating time to value. Designed for flexibility, the Fioneer AI Agent supports bring-your-own-LLM strategies as well as SAP BTP AI Core LLMs and will integrate with SAP Joule and other agents such as Microsoft Copilot. Integrated and aligned with the SAP strategy, it ensures full compliance with data privacy and auditability standards, making it a trusted solution for institutions seeking to scale AI responsibly and effectively.
SAP Fioneer’s AI Agent is developed in alignment with industry-standard AI ethics frameworks, ensuring fairness, transparency, and human oversight.
About SAP Fioneer
SAP Fioneer is a global provider of financial services software. We deliver modern platforms and solutions that enable financial institutions run core operations, drive innovation, and meet evolving regulatory demands. Built on SAP technology and backed by deep industry expertise, our modular approach enables clients to scale securely, adapt quickly, and lead with confidence.
Headquartered in Germany and supported by over 1,300 employees worldwide, SAP Fioneer is a trusted partner to more than 1,200 banks and insurers and committed to long-term partnerships across the financial services ecosystem.
Julia Schwendner
SAP Fioneer
press@sapfioneer.com
An AI Agent is a software solution that uses artificial intelligence to automate tasks, analyze data, and provide insights, enhancing operational efficiency in various sectors, including financial services.
SAP S/4HANA is an integrated enterprise resource planning (ERP) suite designed to help businesses manage their operations, including finance, supply chain, and customer relationships, using a simplified data model.
Core operations in financial services refer to the fundamental processes that institutions perform, such as transaction processing, risk management, and compliance, essential for their daily functioning.
Operational efficiency is the ability of an organization to deliver products or services in the most cost-effective manner while maintaining high quality, often achieved through process improvements and technology.
Data privacy refers to the proper handling, processing, and storage of personal data, ensuring that individuals' information is protected from unauthorized access and breaches.
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