Editorial & Advertiser disclosure

Global Banking & Finance Review® is an online platform offering news, analysis, and opinion on the latest trends, developments, and innovations in the banking and finance industry worldwide. The platform covers a diverse range of topics, including banking, insurance, investment, wealth management, fintech, and regulatory issues. The website publishes news, press releases, opinion and advertorials on various financial organizations, products and services which are commissioned from various Companies, Organizations, PR agencies, Bloggers etc. These commissioned articles are commercial in nature. This is not to be considered as financial advice and should be considered only for information purposes. It does not reflect the views or opinion of our website and is not to be considered an endorsement or a recommendation. We cannot guarantee the accuracy or applicability of any information provided with respect to your individual or personal circumstances. Please seek Professional advice from a qualified professional before making any financial decisions. We link to various third-party websites, affiliate sales networks, and to our advertising partners websites. When you view or click on certain links available on our articles, our partners may compensate us for displaying the content to you or make a purchase or fill a form. This will not incur any additional charges to you. To make things simpler for you to identity or distinguish advertised or sponsored articles or links, you may consider all articles or links hosted on our site as a commercial article placement. We will not be responsible for any loss you may suffer as a result of any omission or inaccuracy on the website.

Home > Banking > PANIN BANK LAUNCHES INNOVATIVE MULTI-CHANNEL DIGITAL BANKING EXPERIENCE WITH FISERV TO HELP CUSTOMERS MANAGE THEIR FINANCIAL LIVES WITH SPEED, SECURITY AND SIMPLICITY

PANIN BANK LAUNCHES INNOVATIVE MULTI-CHANNEL DIGITAL BANKING EXPERIENCE WITH FISERV TO HELP CUSTOMERS MANAGE THEIR FINANCIAL LIVES WITH SPEED, SECURITY AND SIMPLICITY

Published by Gbaf News

Posted on June 30, 2016

3 min read

Last updated: January 22, 2026

Panin Bank's innovative digital banking interface showcasing user-friendly features - Global Banking & Finance Review — The image illustrates Panin Bank's new digital banking interface, highlighting features that enhance customer experience with speed, security, and simplicity, as discussed in the article.

Bank’s comprehensive new digital banking services are among the most feature-rich in the market and deliver financial services at the pace of people’s lives
Integrated platforms help deliver a consistent user experience across channels
Digital banking services enable customers to interact anytime, anywhere with multi-factor security controls

Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, today announced that Panin Bank, one of the leading retail and business banks in Indonesia, has launched comprehensive new digital banking products and services using Mobiliti™ and Corillian™ Online from Fiserv. With the new deployment, Panin Bank has extended the capabilities of its mobile and online channels to deliver the experience their customers want at the speed they expect.

“Panin has always had a strong focus on improving customer experience – we therefore deliver fast and reliable service, being attentive and growing customer engagement so that customers feel very comfortable and satisfied with us,” said Ken Ng, Director of Retail Banking, Panin Bank. “The success of our retail banking arm has been based on providing the services that customers want, and in the way they want to use them. We want to strenghten our customer engagement by offering an innovative, user friendly and comprehensive digital banking service based on leading edge technology. Fiserv has allowed us to develop an innovative, feature-rich and integrated digital banking service that consumers have come to expect in the modern banking landscape.”

Panin Bank has improved the online banking experience for its customers with Corillian Online, featuring a user interface that combines common online banking functionalities – account balances, statements, transfers, notifications, alerts, electronic bills and payments — onto a single screen for easy access. Users can also see a graphical display of recent spending behavior on the same screen. This consolidation of relevant, actionable information makes management of day-to-day financial tasks easier for consumers.

Panin has also deployed new mobile banking and payments services through Mobiliti. Customers can access financial information, transfer funds and pay bills at their convenience via three secure modes: SMS (text) messaging, mobile browser and smartphone apps. Via the mobile apps, Panin Bank customers can manage regular bill payments and handphone voucher reload (mobile phone top-up), as well as reschedule and create recurring transactions and receive notifications for transactions.

The combined online and mobile services offer real-time activities anytime, anywhere with multi-factor security controls.

“Banks all over the world need to evolve quickly to provide multi-channel services that make life easier for banking customers who have increasing needs to manage their finances in real time,” said Marc Mathenz, managing director, Asia Pacific, Fiserv. “Panin Bank has a well-founded reputation for customer service and this feature-rich, innovative digital offering can only help increase customer satisfaction.”

Panin Bank has previously worked with Fiserv to implement IT systems for customer relationship management (CRM). Panin implemented Aperio™ from Fiserv in 2013, which provided both branch operations and relationship management components to improve the process of servicing new customers and accounts in the branches and help improve efficiency and data quality for new customers.

In a world that is moving faster than ever before, Fiserv helps clients deliver solutions that are in step with the way people live and work today – financial services at the speed of life. Learn more at TheSpeedofLife.com.