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OSPT Alliance Membership nears 100 as it increases influence on mobility services

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OSPT Alliance Membership nears 100 as it increases influence on mobility services

OSPT Alliance, a global community that enables the future of mobility services across a variety of markets including transport, ticketing, access control and micro-payment, is close to attracting 100-member companies and organisations following a highly successful first half of 2018.

A total of 17 new members have joined the association over the last six months, representing a wide range of players across the mobility ecosystem including software developers, hardware and card manufacturers, system integrators, technology service providers and testing laboratories.

AUSTRIACARD and Elpass have joined the association as Full Members, while FIME and Keolabs have joined at the Affiliate Membership level. New Associate Members include Asensco Technologia, Autofind, Facillite, Nexus Technology, Pri-Num, Quanta-IT, San Joaquin Regional Transit District, Silone, Consorcio Sir Cuenca, solution LAB, Springcard, Tue Minh and Urbanito.

“The addition of 17 new members is further evidence of the momentum the Alliance is building in bringing together the mobility industry to increase innovation and interoperability across ‘mobility as a service’ solutions,” comments Philippe Martineau, President of the Board at OSPT Alliance.

“These new members have acknowledged the value that our non-proprietary open standard CIPURSE™ can bring to their product development and deployments.”

The last year has seen a breakthrough in the use of the CIPURSE Specification for ID and access control with a card-based driving licence in Brazil and student services at a university in Cuenca, Ecuador. In addition, in June, it was announced that the CIPURSE Specification has been selected for a new automated fare collection solution trial across Moscow’s Skolkovo bus route.

Throughout 2018 OSPT Alliance continues to evolve as it focuses on demonstrating the value of CIPURSE for new mobility services. Transport ticketing remains a key priority for the association as it continues its commitment to assist the industry as it moves towards the next generation of secure, cost-effective and open flexible fare collection solutions.

This work includes the Alliance’s ongoing contribution to HCE, through advancing the use of CIPURSE tokens in enabling contactless mobile ticketing. This software-based technology can enable operators today to deliver mobile ticketing services and support Mobility as a Service (MaaS) solutions. Further information on OSPT Alliance’s HCE abilities can be found here.

Influencing activity surrounding HCE and MaaS is a benefit of OSPT Alliance membership in addition to technical standardisation and strategic activity within the Alliance, early stage market intelligence, market influence and profile, and enhanced networking and collaboration opportunities.

Further information on OSPT Alliance and details of how to become a member are available at http://www.osptalliance.org.

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Northern Irish Brexit issue is two-way street, says EU’s Sefcovic

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Northern Irish Brexit issue is two-way street, says EU's Sefcovic 1

BRUSSELS (Reuters) – Britain must show it is fully using the avenues available under the Brexit divorce deal to minimise trade disruption in Northern Ireland before seeking concessions, a senior EU official said on Tuesday.

Britain’s exit from the EU’s trading orbit in January has created trade barriers between Northern Ireland – which remains in the EU’s single market for goods – and the rest of the United Kingdom.

Maros Sefcovic, a vice president of the European Commission, said he hoped to learn of British efforts during an online meeting on Wednesday .

“I was also reminding my British partners that this must be a two-way street,” he told a news conference.

Sefcovic said real-time access to the IT systems of customs could smooth customs processes and a trusted trader scheme could ensure Northern Irish supermarkets were properly supplied.

“I hope that tomorrow… we will get feedback from our UK partners on how all these flexibilities and grace periods are being used because it’s clearly a pre-requisite for the EU, the Commission and the member states to assess any further requests,” Sefcovic said.

The EU’s insistence on Britain honouring its withdrawal treaty has left the British province of Northern Ireland within the EU’s single market and put a customs border in the Irish Sea dividing the province from mainland Britain.

Sefcovic said that there were inevitable consequences of Brexit so not everything could be resolved.

Members of Northern Ireland’s two largest pro-British parties have said they are set take part in legal action challenging part of Britain’s divorce deal.

However, Sefcovic said companies there might over time see the divorce arrangements as an advantage.

“Being in the single market and at the same time the internal market of the UK is actually a great business opportunity. And I hope that our joint work will amplify this possibility,” he said.

(Reporting by Philip Blenkinsop. Editing by Mark Potter)

 

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Calabrio charts record year-on-year UK growth as demand for cloud technology soars during lockdown

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How cloud technology can help you keep on top of your business finances

Digital transformation acceleration drives cloud contact centre adoption of Calabrio workforce engagement management technology

Calabrio, the workforce engagement management (WEM) company, has seen a strong growth trajectory in the UK during the last 12 months, despite the global pandemic. Achieving 30% year-on-year sales growth, Calabrio International has welcomed more than 150 new customers, with the UK adding a third of those from a wide range of industries including many online challenger businesses. In addition, Calabrio has made strategic new appointments to build its customer support network.

Calabrio charts record year-on-year UK growth as demand for cloud technology soars during lockdown 2

Kris Mckenzie

Kris McKenzie, SVP, Sales, International at Calabrio commented, “Our focus on cloud-first solutions has resonated well with our customers’ need to accelerate their digital transformation and move their contact centres to the cloud in order to maintain business continuity. At a time of uncertainty when consumers need robust support more than ever before, we are witnessing first-hand the cloud transformation of customer services by organisations looking to deliver the next level in customer experience. Modern businesses and contact centres using Calabrio are able to provide exceptional service to their customers through disrupted times.

“Coupled with businesses operating solely online, we have also seen strong demand across the board from more traditional sectors such as finance, insurance, retail, consumer goods, local and central government departments. These organisations require an innovative yet reliable solution to help them manage unprecedented levels in demand.”

When Calabrio surveyed its customers recently[i] 72% of organisations stated they are either moving to the cloud, are already there or plan to increase their investment in cloud technology in 2021. In order to support forward-thinking organisations looking to optimise their investment in cloud contact centre solutions, Calabrio has made two significant appointments.

Niall Gallacher has joined Calabrio as Business Intelligence (BI) strategic consultant and will be instrumental in the design of services that drive value from data and analytics, helping Calabrio customers to solve complex business problems. Before joining Calabrio, Niall spent 6 years with Qlik as Industry Solutions Director. He has 25 years of experience in data, analytics and BI, 15 of which have been with contact centres for leading companies in telecommunications, energy and high-tech industries.

Graeme Gabriel joins as a presales engineer, supporting Calabrio’s workforce engagement suite. He will work with customers to ensure that they achieve maximum benefit from their use of Calabrio solutions, no matter the remote, on-site or hybrid environment. Graeme has international experience encompassing telephony, contact centre, WFM, analytics and customer experience (CX) across a range of sectors, and has held consultancy, advocacy and planning positions at companies including Injixo, Vluent, QPC and AVIOS.

McKenzie concluded, “We welcome both Niall and Graeme to Calabrio, during what has been an incredible year of growth for Calabrio as we supported our customers through these challenging times. This is an exciting and dynamic time for Calabrio as we continue to deliver the value of our all-in-one cloud contact centre suite, including call recording, quality management (QM), WFM, speech analytics and business intelligence suitable for organisations of all shapes and sizes.”

[i] TechValidate survey of 192 users of Calabrio.  Published 29 December 2020.

 

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Thomson Reuters fourth-quarter revenue, adjusted earnings rise

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Thomson Reuters fourth-quarter revenue, adjusted earnings rise 3

NEW YORK (Reuters) – Thomson Reuters Corp reported higher fourth-quarter revenue on Tuesday and said it would start a two-year program that will change it from a holding company to an operating company.

The news and information company, which owns Reuters News, said revenues rose 2% to $1.62 billion, while its operating profit jumped more than 300% to $956 million, reflecting the sale of an investment, a gain from an amendment to pension plan and lower costs.

Its three main divisions, Legal Professionals, Tax & Accounting Professionals and Corporates, all showed higher organic quarterly sales and adjusted profit.

It was not immediately clear if adjusted earnings per share of 54 cents were directly comparable to the 46 cents expected.

Thomson Reuters’ markets are healthy and evolving, making this a good time to transition the company from a content provider to a “content-driven technology company,” Chief Executive Steve Hasker said in a statement.

Workplaces have been transformed by the COVID-19 pandemic and artificial intelligence has a larger role in professional markets, he said.

(Writing by Nick Zieminski in New York, editing by Louise Heavens and Jane Merriman)

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