Multi-million-dollar reinvestment to enhance BSO’s global customer experience

BSO expands its entire operations team to support its mission to deliver a superior customer experience 

Global network provider, BSO, today announced significant reinvestment back into the business to support its mission to deliver an even better service to its global customer base.

The multi-million-dollar investment in senior people, systems, operational efficiency and productivity means that the teams have the best tools and resources available to respond to the ever-changing needs of clients. The additional capital supports a number of new enhancements to BSO’s network operations and service delivery model, and reinforces the firms operational presence in Europe, the Middle East, Asia and North America. The expansion builds upon BSO’s follow-the-sun GNOC support service, which is now supported by regional managers who liase with local suppliers and customers in every continent.

The service delivery team has doubled in size, with all staff trained in Agile Project Management, which is now managed by Ian Keal, a highly experienced telecoms professional. The Agile methodology covers the people, products and techniques required to successfully implement projects in the modern business environment. This growth ensures that BSO can respond and adjust quickly to its customers’ demands.

In addition to the operations and service delivery team expansion, BSO is boosting the capabilities of its customer assurance team led by Daniel Drysdale – which looks after some of the firms biggest clients. With customer growth expanding deeper into financial markets, BSO requires an increasingly diverse knowledge base within the operations teams. The reinvestment supports some of BSO’s largest service offerings, including high-availability managed platforms, and wireless microwave connectivity – following the recent acquisition of Apsara

 The executive behind this strategic investment drive, Emmanuel Pellé, Chief Operations Officer at BSO, said: “The expansion of our global team’s capabilities is a significant moment for BSO. Our highly skilled engineering teams are available 24 hours a day due to their strategic placement across Europe, U.S and Asia time zones. The multi-million-dollar investment we have made in all aspects of our operations further exemplifies our determination to provide the best possible customer service so that we can better connect and manage growing customer infrastructure demands across the globe.”

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