Connect with us

Banking

MASTERCARD: “EVERY CONNECTED DEVICE WILL BE A COMMERCE DEVICE.”

Published

on

MASTERCARD: “EVERY CONNECTED DEVICE WILL BE A COMMERCE DEVICE.” 1

Author: Jessica Twentyman

Christophe Zehnacker

Christophe Zehnacker

Internet of Business speaks to Christophe Zehnacker, head of strategic digital partnerships at global payments company Mastercard, about the coming ‘Internet of Payment Things’.

After years of promises and some false starts, the mobile payments revolution is now in full swing. Consumers around the world are increasingly comfortable with using their smartphone to make payments. It’s a quick and convenient way to get their hands on that rush-hour train ticket or vital, pre-meeting cup of coffee. It’s a great way too to make that in-app purchase to access new levels of a game, for example, or renew a magazine subscription.

But mobile payments are just the start of a much bigger revolution, says Christophe Zehnacker, head of strategic digital partnerships at global payments company Mastercard.

The next big wave in what he calls “friction-free commerce”, he says, will see consumers able to make payments through the many of the smart, connected devices that make up the IoT. Mastercard is committed to playing its part in making this vision a reality through its ‘Commerce for Every Device’ program.

From wearables to washing machines

“The way we see it, every connected device is going to be a commerce device – whether it’s a wearable device, a car, a consumer home appliance like a fridge or washing machine, or another smart home device, perhaps smart home speakers… They can all become shopping devices,” he says.

That means, for example, that a homeowner will be able to pay their electricity bill directly from their smart meter. A runner will be able to pay for a refreshing post-10k drink directly from their wrist-worn fitness tracker. A driver will be able to order and pay for cinema tickets directly from their smart car, while on their way to the cinema.

Mastercard’s digital transformation journey thus far has been built on two key assets, Zehnacker explains, and these will continue to be key as this second wave of new payment types takes off.

masterpass

The first is Masterpass, a digital payment service that enables consumers to make fast, simple and secure digital payments in store (via contactless), in apps and online and is typically distributed to consumers via their issuing banks. Over 80 million Masterpass consumer accounts are already enabled, says Zehnacker, with acceptance at over 300,000 online merchants worldwide and over 6 million physical contactless point-of-sale terminals. Masterpass will also integrate with Microsoft Wallet, Android Pay and Samsung Pay in the future.

The second asset is the Mastercard Digital Enablement Service (MDES), an industry standard tokenisation service that facilitates ApplePay, AndroidPay and SamsungPay, and that will also help transform any connected device into a commerce device to make payments. Later this year, Mastercard plans to announce partnerships with a number of well-known brands that manufacture IoT devices, according to Zehnacker.

Smart collaborations

Partnership, of course, is key to all these plans, which is where Zehnacker and his team come in. Mastercard must increasingly collaborate not only with the banks and retailers that have been its traditional partners, but also with smart device manufacturers and the technology companies that help build Masterpass wallets and that connect to the MDES tokenization service.

In the space of connected cars, Mastercard is working with tech giant IBM and carmaker General Motors to embed Mastercard payments in future GM models, as part of GM’s OnStar Go in-car system. It has also worked with Samsung to allow consumers in the US to order items from FreshDirect and ShopRite supermarkets, via Samsung’s Family Hub refrigerator.

In the future, Zehnacker envisages consumers strapping on a virtual reality (VR) head-mounted device (HMD), in order to roam the aisles of a retail brand’s ‘virtual store’, regardless of their actual physical location, and make purchases from their HMD while inside that VR experience.

“The possibilities are almost endless,” says Zehnacker. “Some time in 2018, there will be more IoT devices in the world than there are mobile devices, according to industry reports. That calls for a very wide ecosystem of ideas and skills and technologies, including those that we already have at Mastercard and those we continue to develop, to bring to reality our vision of every device as a shopping device.”

Christophe Zehnacker, Mastercardis a member of advisory board for the Internet of Banking and Payments Conference 2017, along with 40 other international expert speakers focusing on wearables, biometrics, data analytics and management, ID verification, customer trust, security and how IoT can change the user experience. The conference takes place on 21-23 November in London, United Kingdom.

Agenda topics include:

  • PSD2: An amazing IoT opportunity
  • How to create a robust defence against IoT payment cyber crime
  • New Regulatory Requirements for IoT payments implementation
  • Innovative business models & subscription services with IoT
  • Technological advances in 2018
  • The future of seamless transactions
  • Blockchain: Asset tracking and payments

Complimentary passes are available for qualifying candidates. Pleasevisit the official event website to view the full agenda and to register: https://goo.gl/rnQm4g

Source: https://internetofbusiness.com/mastercard-every-connected-device-will-commerce-device/

Banking

ECB plans closer scrutiny of bank boards

Published

on

ECB plans closer scrutiny of bank boards 2

FRANKFURT (Reuters) – The European Central Bank plans to increase scrutiny of bank board directors and will take look more closely at diversity within management bodies, ECB supervisor Edouard Fernandez-Bollo said on Friday.

The ECB already examines the suitability of board candidates in a so-called fit and proper assessment, but rules across the 19 euro zone members vary, so the quality of these checks can be inconsistent.

The ECB plans to ask banks to undertake a suitability assessment before making appointments, and they will put greater emphasis on the candidates’ previous positions and the bank’s specific needs, Fernandez-Bollo said in a speech.

The supervisor also plans more detailed rules on how it will reassess board members once new information emerges, particularly in case of breaches related to anti-money laundering and financing of terrorism, Fernandez-Bollo added.

Fernandez-Bollo did not talk about enforcing diversity quotas, but he argued that diversity, including diversity in gender, backgrounds and experiences, improves efficiency and was thus crucial.

“Supervisors will consider furthermore all of the diversity-related aspects that are most relevant to enhancing the individual and collective leadership of boards,” he said.

“Diversity within a management body is therefore crucial … there is a lot of room for improvement in this area in European banks,” he said.

(Reporting by Balazs Koranyi, editing by Larry King)

Continue Reading

Banking

Where are we with Open Banking, and should we be going further?

Published

on

Where are we with Open Banking, and should we be going further? 3

By Mitchel Lenson, Non-Executive Chairman, Exizent

Open Banking has the power to revolutionise the way we manage our money, but most (65%) consumers are still not aware of it, while many financial institutions continue to treat it as an obligation rather than an opportunity.

For Open Banking to truly reach its potential, consumers need to have more trust in its benefits. However, this will only happen if banks and other financial institutions start to embrace it, rather than simply accept it.

Covid-19 has proven to banks that digital banking and open finance innovation is not simply a ‘nice to have’. It is vital for their own survival. With so many challenger banks now coming into the market, many of whom have entirely digital models and therefore invest heavily in technology, banks are starting to become aware that if they don’t embrace it, they’ll get left behind.

So, fuelled by a mixture of competition and Covid-19, banks are starting to realise that Open Banking is not about giving away valuable data, but it is about collaborating with third party fintechs to explore the endless opportunities data sharing can bring – to all sides.

By making open finance easier for developers, banks can not only save time and money by improving their own services but help create useful solutions that add real value for their customers.

Open Banking for all?

There is one, yet untapped area of consumer finance that could be immeasurably improved by Open Banking, and that is estate administration.

Mitchel Lenson

Mitchel Lenson

Recent research from Which? found that many executors contend with delays, errors and poor knowledge from their banks during the probate process. Our own research shows that most legal professionals admit the process does not work as it should, and the time it takes to complete probate is unacceptable.

Like the Which? survey, we found that the main issue is the administration involved, with most legal professionals saying that the time it takes for financial institutions to get back to them with the information they need is the main cause of delays.

Given that the system is not working for consumers, something clearly needs to be done. The good news is that the technology and data is already available – we just need to harness it to create a better system.

That is why we are developing the first ever platform to connect executors, legal professionals, and financial institutions to create a better, quicker, and more secure probate experience for everyone.

Our first release of the platform – a bespoke cloud-based solution to enable legal services firms to integrate directly with financial institutions making information gathering and processing more straightforward – was released in 2020. We are now building on that foundation to accelerate our development work with financial institutions to deliver additional value for all sides.

We also see huge potential in working with banks to utilise the digital financial infrastructure, powered by Open Banking, to improve things even further. But there is one, fairly sizeable issue – currently, Open Banking consent ceases at the point of death.

Is it time for legislative change?

Open Banking is not as open as is should be for those who can give consent, so we are certainly some way off from Open Banking for the deceased.  However, the more that banks acknowledge Open Banking and its potential and are prepared to collaborate with third party fintechs to develop better experiences for consumers, the more likely we are to get to a point where we can tap into that potential to improve things for the bereaved.

Many of the problems – highlighted by Which? – that consumers face when managing someone’s estate could be reduced significantly if open finance continued to apply to the deceased.

Open Banking provides a huge opportunity to speed-up and reduce friction for loved ones faced at some of the hardest moments of their lives, and there is a strong argument here for the current position to be reviewed to enable better access to a deceased person’s assets.

With our current platform, we are showing how technology is playing an incredibly significant role in dealing with the complex, tangled process that is probate and the potential of open finance in radically enhancing what we are already doing cannot be understated.

Continue Reading

Banking

What will become of our banks and their channels in 2021?  

Published

on

From distrust to love/hate – are fintechs and banks starting to get along?

By Mark Aldred, banking specialist at Auriga

As we embark on the new year, 2020 will hopefully become distant but sobering memories, it is time to step back and consider the lessons learnt and look to the trends likely to emerge in the banking sector in the year ahead. To stay relevant and to differentiate themselves in the current digital age, banks need to demonstrate a solid understanding of the current landscape and stay aligned with customers’ changing habits and expectations. COVID-19 may have accelerated trends that were already in play but whether they continue at the same pace is yet to be decided.  It will be those that evolve rapidly that will get ahead and stay ahead. More than ever, it is not only about competitive advantage but, for some, it may be about survival.

Sharing ATM infrastructure

ATM infrastructure sharing is an active trend in markets such as the Netherlands, Belgium, Sweden, Finland, and Indonesia. In Belgium, an initiative known as Batopin, means that a network of bank-neutral ATMs, previously managed by its four biggest banks will from 2021 run on a single software platform. In the Netherlands, a similar exercise started two years earlier. There the major banks have merged their ATMs under the ‘Geldmaat’ label. These bank-neutral ATM estates are one of the responses to challenges of owning ATM and branch estates in a world where banking is more accessible and competitive than ever. This is one way banks can guarantee continuous access to cash to their customers without the cost burden of running channels, which their new competitors do not even offer. Through pooling, the industry landscape is changing, and banks’ costs are reducing.

Other technology-led approaches are delivering value, including increasing adoption of cloud-based technologies, removing the need to rely on massive on-premise infrastructure, skills, and services.  The pooled ATM business model provides many benefits and as discussions progress in different markets, banks, and ATM deployers will certainly be watching with interest the progress made in Indonesia and Belgium, when considering next steps. There needs to be more use cases that prove this model can indeed reduce costs while maintaining access and improving customer experience.

Cashback for all?

Loss of access to cash when ATMs disappear has the potential to be a national scandal and an embarrassment to ATM deployers. Offering cashback at retailers of all sizes is one way of softening the blow. In Germany cashback limits and the requirement to make a purchase have long been lifted. Whilst in the UK new schemes to address this are on their way as we move into 2021, the government revealed that consumers received £3.8 billion of cashback when paying for items last year – making it the second most used method for withdrawing cash in the UK behind ATMs. This suggests that properly implemented cashback, with support from retail, could help reverse the unwelcome reductions in the accessibility of cash in remote and rural communities in particular.

That said, it is important not to fall into the trap of shifting the burden onto small businesses. They are already under their own pressure because of changing consumer behaviours and, of course, the pandemic. The benefits to the retailer should be more footfall and lower costs of cash handling. Small stores full of consumers only wanting access to cash for which the retailer cannot charge is an outcome that will not help revive communities.

Community-led initiatives

Bank branch closure rates and ATM losses keep on accelerating but we have not reached peak yet. It is predicted that there will be a continued decline in the penetration of UK branches over the next four years.

To compensate for the loss of ATMs, LINK (UK’s national switch, owned by the ATM deployers themselves) has founded a delivery fund to enable all communities to request help with accessing cash. Any member of the public can get in touch directly with LINK or via their MP or local council to argue the case for an ATM to be sited (or re-sited) in their area. This is bringing out the best in some communities and several have already successfully argued that they need an ATM.

Equally, there are regional and national initiatives aimed at re-banking areas where legacy banks cannot profitably operate a branch (or even an ATM). Many of these are attracting interest and investment but the road is long, and the re-opening of branches or ATMs in many remote communities will be made to wait while some of these bodies build their alternative banks. The barriers to entry are vast, not least the requirement for a banking licence, which means the model favoured by many cannot be expected to be live much before 2024.

So, while bank branch closures continue, and alternate providers build their propositions, the only way to mitigate and manage this is to consider new, lean, and agile models. The next generation bank branch must be cheaper to run, smarter, smaller, automated, full-service, and available 24/7 to pay its way in the community.

A great example of how this could look is the way Millennium BCP in Portugal has deployed new model branches built around their MTM devices (Millennium Teller Machine).  As part of its long-term plan to modernise its business and balance the books, Millennium recognised that many branches built on the legacy model could not support themselves. They recognised that consumer behaviours and habits meant that new sites should be considered for their new branch models. So, it created a new kind of customer-centric branch format for the future – a 24/7 branch supported by remote banking overnight. This resulted in greater footfall and, before COVID-19, the new style branches delivered productivity gains and increased deposits. As transactions were managed by personnel by day and remote teller assistant by night, the branch was cheaper to run – this model is now deployed around cities in Portugal to improve customer loyalty and retention score.  As we emerge from the pandemic, further development of this model to accommodate new behaviours are expected to achieve great results for Millennium and its customers, who rate in the best for customer service in Portugal.

If banks do not produce lean, smart, remote, around the clock branches somebody else will – whether it be community-based or even independent ATM deployers – the principle of white labels is absolutely part of this new future.  If this model is adopted, then in future it is also possible that we will see branch sharing.

In the UK there are already Business Banking Hubs set-up, a shared space providing business and corporate customers more flexibility to manage their day-to-day finances. In shared branches the user experience can “follow the customer”. Sharing the space with a third party commercial or community enterprise should lead to an upswell in community hunger for this.

AI continues to thrive

Artificial intelligence will continue to be a key business investment as financial institutions seek out amplifications of the technology. In 2021, expect the continuing slow adoption of AI to do repeatable and predictable processes.  Already AI is deployed to provide cash predictions to forecast when and where cash is needed. Predictive tools are time and cost-effective, they can also be used for preemptive equipment maintenance. This facilitates the scheduling of engineering calls before a failure, improving availability, and reducing costs. We may also begin to see AI being used to monitor the mood of customers using facial recognition. This could allow banks to determine how to address the customer, what services they should promote, and when.

What next for tele-banking?

As has always been the case, the customer journey cannot be neglected. Banks need to have a good channel mix; a digital platform is not enough as they are susceptible to IT disruptions and failures. Tele-banking has always proven to be an important lifeline and back-up. Without it, customers could become disenfranchised.

Over the years, the banking experience has changed through the adoption of technologies designed to reduce costs and increase efficiencies.  In fact, the unintended consequence has been that they have become more and more impersonal. Over 50 years ago, ATMs took us outside the branch. Tele-banking provided customers with remote interaction. Most recently, internet and then mobile banking mean that some demographics never engage in person with their bank and the distance between the supplier and customer even during engagement can literally be thousands of miles. This lack of human touch has reduced customer loyalty.

On the topic of channels, like many others, a first in and first out policy is seldom the right one. Banks need to evaluate each channel and see its value to customers and provide choice. Older channels, such as tele-banking, should not be the first to disappear, and in fact it could see a revival alongside video-banking in the new 24-hour branch model.

In fact, as online banking gives way to a mobile banking one could argue the case that this is the channel that might start to disappear sooner. Channel choice will differ by generation, demographic, and other factor but it remains key that choice is available and that there is always a reliable alternative available.

Branch and ATM, marriage, or divorce

Legacy ATM infrastructure needs an upgrade. Without it, the channel will not be able to modernise and play a role in the next generation of delivery channels. ATMs and assisted service devices offering a full range of banking services, not just cash, need to be in the mix. Automating all teller functions using self-service technologies, supported by video- and tele-banking, is likely to accelerate.

2021 is all about making consumers’ lives easier as they decide for themselves how they want to engage safely with their banks. Each customer journey should be able to become bespoke. Access to cash is an on-going issue but the stakeholders will need to work harder than ever to find viable solutions given the impact of COVID-19 across all industries.

Continue Reading
Editorial & Advertiser disclosureOur website provides you with information, news, press releases, Opinion and advertorials on various financial products and services. This is not to be considered as financial advice and should be considered only for information purposes. We cannot guarantee the accuracy or applicability of any information provided with respect to your individual or personal circumstances. Please seek Professional advice from a qualified professional before making any financial decisions. We link to various third party websites, affiliate sales networks, and may link to our advertising partners websites. Though we are tied up with various advertising and affiliate networks, this does not affect our analysis or opinion. When you view or click on certain links available on our articles, our partners may compensate us for displaying the content to you, or make a purchase or fill a form. This will not incur any additional charges to you. To make things simpler for you to identity or distinguish sponsored articles or links, you may consider all articles or links hosted on our site as a partner endorsed link.

Call For Entries

Global Banking and Finance Review Awards Nominations 2021
2021 Awards now open. Click Here to Nominate

Latest Articles

UK might need negative rates if recovery disappoints - BoE's Vlieghe 4 UK might need negative rates if recovery disappoints - BoE's Vlieghe 5
Top Stories38 mins ago

UK might need negative rates if recovery disappoints – BoE’s Vlieghe

By David Milliken and William Schomberg LONDON (Reuters) – The Bank of England might need to cut interest rates below...

UK economy shows signs of stabilisation after new lockdown hit 6 UK economy shows signs of stabilisation after new lockdown hit 7
Top Stories39 mins ago

UK economy shows signs of stabilisation after new lockdown hit

By William Schomberg and David Milliken LONDON (Reuters) – Britain’s economy has stabilised after a new COVID-19 lockdown last month...

Dollar extends decline as risk appetite favors equities 8 Dollar extends decline as risk appetite favors equities 9
Trading39 mins ago

Dollar extends decline as risk appetite favors equities

By Stephen Culp NEW YORK (Reuters) – The dollar lost ground on Friday, extending Thursday’s decline as improved risk appetite...

Bitcoin hits $1 trillion market cap, soars to another record high 10 Bitcoin hits $1 trillion market cap, soars to another record high 11
Trading39 mins ago

Bitcoin hits $1 trillion market cap, soars to another record high

By Gertrude Chavez-Dreyfuss and Tom Wilson NEW YORK/LONDON (Reuters) – Bitcoin touched a market capitalization of $1 trillion as it...

Shares rise as cyclical stocks provide support; yields climb 12 Shares rise as cyclical stocks provide support; yields climb 13
Investing39 mins ago

Shares rise as cyclical stocks provide support; yields climb

By Saqib Iqbal Ahmed NEW YORK (Reuters) – A gauge of global equity markets snapped a 3-day losing streak to...

Battling Covid collateral damage, Renault says 2021 will be volatile 14 Battling Covid collateral damage, Renault says 2021 will be volatile 15
Business1 hour ago

Battling Covid collateral damage, Renault says 2021 will be volatile

By Gilles Guillaume PARIS (Reuters) – Renault said on Friday it is still fighting the lingering effects of the COVID-19...

Portable Oxygen Concentrators Market to Register 7.8% CAGR Through 2026; Sales to Surge as Oxygen Therapy Becomes Crucial in Covid-19 Treatments 16 Portable Oxygen Concentrators Market to Register 7.8% CAGR Through 2026; Sales to Surge as Oxygen Therapy Becomes Crucial in Covid-19 Treatments 17
Research Reports3 hours ago

Portable Oxygen Concentrators Market to Register 7.8% CAGR Through 2026; Sales to Surge as Oxygen Therapy Becomes Crucial in Covid-19 Treatments

Portable oxygen concentrator manufacturers are largely concerned with the maintenance of inventories throughout the coronavirus crisis, with optimization of supply...

Cancer Supportive Care Products Market to Reach US$ 32 Bn by 2030; Sales Limited by Complications for Cancer Patients Through Covid-19 Infections 18 Cancer Supportive Care Products Market to Reach US$ 32 Bn by 2030; Sales Limited by Complications for Cancer Patients Through Covid-19 Infections 19
Research Reports4 hours ago

Cancer Supportive Care Products Market to Reach US$ 32 Bn by 2030; Sales Limited by Complications for Cancer Patients Through Covid-19 Infections

The cancer supportive care products market is anticipated to reach a valuation of US$ 32 billion by 2030. The industry is expected...

Bronchoscopes Sales to Rise 1.5x Between 2018 and 2028; Potential Covid-19 Diagnostic Applications to Generate Lucrative Growth Opportunities 20 Bronchoscopes Sales to Rise 1.5x Between 2018 and 2028; Potential Covid-19 Diagnostic Applications to Generate Lucrative Growth Opportunities 21
Research Reports4 hours ago

Bronchoscopes Sales to Rise 1.5x Between 2018 and 2028; Potential Covid-19 Diagnostic Applications to Generate Lucrative Growth Opportunities

Bronchoscope manufacturers remain focused on development initiatives to improve product functionality and accuracy for higher adoption amid healthcare facilities. The bronchoscopes...

US$ 1.1 Bn Hypoparathyroidism Treatment Market Still in Infancy 22 US$ 1.1 Bn Hypoparathyroidism Treatment Market Still in Infancy 23
Research Reports4 hours ago

US$ 1.1 Bn Hypoparathyroidism Treatment Market Still in Infancy

Mushrooming incidences of thyroid cancer have amplified the number of thoracic surgeries, thus stimulating growth of hypoparathyroidism treatment market. Future...

Newsletters with Secrets & Analysis. Subscribe Now