Editorial & Advertiser Disclosure Global Banking And Finance Review is an independent publisher which offers News, information, Analysis, Opinion, Press Releases, Reviews, Research reports covering various economies, industries, products, services and companies. The content available on globalbankingandfinance.com is sourced by a mixture of different methods which is not limited to content produced and supplied by various staff writers, journalists, freelancers, individuals, organizations, companies, PR agencies Sponsored Posts etc. The information available on this website is purely for educational and informational purposes only. We cannot guarantee the accuracy or applicability of any of the information provided at globalbankingandfinance.com with respect to your individual or personal circumstances. Please seek professional advice from a qualified professional before making any financial decisions. Globalbankingandfinance.com also links to various third party websites and we cannot guarantee the accuracy or applicability of the information provided by third party websites. Links from various articles on our site to third party websites are a mixture of non-sponsored links and sponsored links. Only a very small fraction of the links which point to external websites are affiliate links. Some of the links which you may click on our website may link to various products and services from our partners who may compensate us if you buy a service or product or fill a form or install an app. This will not incur additional cost to you. A very few articles on our website are sponsored posts or paid advertorials. These are marked as sponsored posts at the bottom of each post. For avoidance of any doubts and to make it easier for you to differentiate sponsored or non-sponsored articles or links, you may consider all articles on our site or all links to external websites as sponsored . Please note that some of the services or products which we talk about carry a high level of risk and may not be suitable for everyone. These may be complex services or products and we request the readers to consider this purely from an educational standpoint. The information provided on this website is general in nature. Global Banking & Finance Review expressly disclaims any liability without any limitation which may arise directly or indirectly from the use of such information.

IT issues cost companies £3.4 billion per year in lost productivity

  • New research reveals that the average British worker spends over one working day a month fixing their own IT issues
  • 33% of UK workers said their workplace IT systems are hindering their productivity

Many UK Businesses are losing out both financially and on productivity levels due to their workplace IT systems, new research has revealed.

A survey of 1,137 UK workers in full or part-time employment, carried out by technology services provider Probrand.co.uk has revealed that companies are losing a shocking £3.4 billion every year due to IT issues.

The surveyed workers, who all use IT systems in their workplace, said they waste an average of 5% of their working day due to connection or technology related issues.

Losing 5% of a working day to tech issues equates to 21 minutes of lost productivity per day, 1.75 hours a week, or 7 hours (one working day) per month. This comes in at a cost of £3.4 billion* to UK employers annually.

The top five workplace IT issues reported by UK workers were: slow running equipment (34%), internet connectivity issues (27%), cyber breaches (19%), additional equipment such as printers and scanners not working (11%), and finally, outdated hardware (9%).

A shocking 27% of UK workers said that their workplace IT systems are hindering their productivity, with this number rising to 33% in larger companies with in-house IT departments.

Those surveyed who have an in-house IT department, said their colleagues within that department often appear to be under resourced when resolving technical issues, with problems taking an average of 6.2 hours to be resolved after being reported. Knowing that they will have to wait for assistance, many workers are attempting to resolve the IT issue themselves, but by doing so, are detracting themselves from their own work, and often making the problem worse.

Matt Royle, marketing director at Probrand comments: “A productive workforce is integral to the success of a business, as is ICT in enabling that. It’s clear from our findings that businesses are not helping themselves when it comes to resolving IT related issues.

“Naturally, issues arise from the IT itself as well as end user error.  Employee training can help here on basic use of IT systems, processes and company policies – particularly when it comes to cyber and data security.

“As the data shows, in-house IT departments are stretched more than ever and this is resulting in 6% less end user productivity than those without an internal IT team.  IT departments are expected to fix end user issues fast, maintain everyday systems and drive business growth by creating and delivering cutting edge technology strategies.

“With companies wasting an eye watering £3.4 billion in lost productivity each year, it’s clearly time for those with and without internal IT teams to take a new look at how to tackle end user issues.”