What is the main topic?

The article discusses the growth and forecast of the Interactive Voice Response (IVR) market until 2027.

Who are the key players in the IVR market?

Key players include 8X8, Inc., Nuance Communications, Cisco Systems, and Verizon Communications.

What is the expected growth rate of the IVR market?

The IVR market is expected to grow at a CAGR of 6.79% over the forecast period.

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Home > Research Reports > Interactive Voice Response (IVR) Market Share with CAGR of 6.79%, Size, Demand, Scope, Upcoming Trend, Global Forecast 2027 | Say Brandessence Market Research.

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Interactive Voice Response (IVR) Market Share with CAGR of 6.79%, Size, Demand, Scope, Upcoming Trend, Global Forecast 2027 | Say Brandessence Market Research.

Published by Wanda Rich

Posted on September 20, 2021

8 min read

Last updated: February 5, 2026

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IVR Market Share and Trends: Global Forecast to 2027

Scope ofIVR Market Report:

People around the world are familiar with automated voices giving instructions as it brings value to the organization by saving time and money.Interactive Voice Response(IVR) is a telephony menu system that allows identification, segmentation, and forwarding of callers to the most appropriate agent of an organization. Interactive voice response leads to cost-saving for organizations as it does not waste time. Interactive voice response also organizes the job of an agent by categorizing and directing the customer query to the specified agent. Interactive voice response offers many advantageous features such as it enhances the first contact resolution with increased efficiency and customer feels satisfied.

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IVR (Interactive Voice Response) Market is valued atUSD 3.72 billion in 2017and expected to reach USD7.17 billion by 2027with aCAGR of 6.79%over the forecast period”.

Significant Players of this Global Interactive Voice Response (IVR) Market:

8X8, Inc., Nuance Communications, Inc., Convergys Corporation, Avaya Inc., Cisco Systems, Inc., AT&T Inc., West Corporation, Genesys Telecommunication Laboratories, Inc., Verizon Communications Inc., IVR Lab, Aspect Software Parent Inc., 24/7 Customer, Inc., inContact Inc., NewVoiceMedia, and Five9, Inc.

Global Interactive Voice Response (IVR) market report is segmented on the basis of product type, application, end-user and regional & country level. Based on product type, global Interactive Voice Response (IVR) markets are classified as holographic display, microscopes, software, holographic prints and others. Based upon application, global Interactive Voice Response (IVR) markets is classified as medical imaging, medical education and biomedical research. Based upon end-user, global Interactive Voice Response (IVR) markets is classified as biotechnology and pharmaceutical companies, academic and research institutes and hospitals and clinics.

Segmentation Analysis:

By Technology

Speech Based
Touch-tone Based

By Deployment Mode

Cloud
On-Premise

By Organization Size

Small and Medium Enterprise (SME)
Large Enterprise

By Services

Installation
Training & Education
Maintenance & Support

By Vertical

BFSI
Travel and Hospitality
Pharma and Healthcare
Telecommunications
Government and Public Sector
Transportation and Logistics
ITES
Media, Retail, and E-commerce
Education
Others

By Solution

Call Routing
Outbound
Self-Service

Geographically, this report split global into several key Regions, revenue (Million USD) the geography (North America, Europe, Asia-Pacific, Latin America, and the Middle East & Africa) focusing on key countries in each region. It also covers market drivers, restraints, opportunities, challenges, and key issues in Global Post-Consumer Interactive Voice Response (IVR) Market.

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Table of Content

Chapter 1 Global Interactive Voice Response (IVR) Market: Summary and Quantitative Analysis

1.1 Report Description
1.2 Global Interactive Voice Response (IVR) Market Revenue Overview
1.3 Global Interactive Voice Response (IVR) Market Revenue (USD Billion) and Growth (%) Rate, 2015- 2025

Chapter 2 Global Interactive Voice Response (IVR) Market: Overview and Qualitative Analysis

2.1 Executive Summary
2.2 Market Drivers
2.3 Market Restraints
2.4 Market Opportunities
2.5 Market Trends
2.6 Global Interactive Voice Response (IVR) Market: SWOT Analysis
2.7 Global Interactive Voice Response (IVR) Market: PEST Analysis
2.8 Global Interactive Voice Response (IVR) Market: Attractiveness Analysis
2.8.1 Global Interactive Voice Response (IVR) Market: Attractiveness Analysis by Type
2.8.2 Global Interactive Voice Response (IVR) Market: Attractiveness Analysis by Application
2.8.3 Global Interactive Voice Response (IVR) Market: Attractiveness Analysis by Regional

Chapter 3 Competitive Analysis

3.1 Global Interactive Voice Response (IVR) Market
3.1.1 Global Interactive Voice Response (IVR) Market Revenue (USD Billion), By Players 2018
3.1.2 Global Interactive Voice Response (IVR) Market Revenue Share (%), By Players 2018

Chapter 5 Global Interactive Voice Response (IVR) Market: By Types

5.1 Global Interactive Voice Response (IVR) Market Share (%), By Types, 2018
5.2 Global Interactive Voice Response (IVR) Market Revenue (USD Billion), By Types, 2015 – 2025
5.3 Global Interactive Voice Response (IVR) Market Revenue (USD Billion), T1,2015-2025
5.4 Global Interactive Voice Response (IVR) Market Revenue (USD Billion), T2,2015-2025
5.5 Global Interactive Voice Response (IVR) Market Revenue (USD Billion), T3,2015-2025

5.6 Global Interactive Voice Response (IVR) Market Revenue Share (%), By Types, 2015 – 2025
5.7 Global Interactive Voice Response (IVR) Market Revenue Market Share (%), By Types, 2015-2025

Chapter 6 Global Interactive Voice Response (IVR) Market: By Application

6.1 Global Interactive Voice Response (IVR) Market Share (%), By Application, 2018
6.2 Global Interactive Voice Response (IVR) Market Revenue (USD Billion), By Application, 2015 – 2025
6.3 Global Interactive Voice Response (IVR) Market Revenue (USD Billion), A1, 2015-2025
6.4 Global Interactive Voice Response (IVR) Market Revenue (USD Billion),A2, 2015-2025
6.5 Global Interactive Voice Response (IVR) Market Revenue (USD Billion),A3, 2015-2025

6.6 Global Interactive Voice Response (IVR) Market Revenue Share (%), By Application, 2015 – 2025
6.7 Global Interactive Voice Response (IVR) Market Revenue Market Share (%), By Application, 2015-2025

Chapter 7 North America Interactive Voice Response (IVR) Market Analysis

7.1 North America Market Snapshot
7.1.1 North America Interactive Voice Response (IVR) Market Revenue and Growth Rate (%), 2015-2025.
7.1.2 North America Interactive Voice Response (IVR) Market Revenue (USD Billion) Overview, by Country, 2015 – 2025
7.1.3 North America Interactive Voice Response (IVR) Market Revenue (USD Billion) and Growth Rate (%), 2015 – 2025.
7.1.4 North America Interactive Voice Response (IVR) Revenue (USD Billion) Overview, by Type, 2015-2025
7.1.5 North America Interactive Voice Response (IVR) Revenue (USD Billion) Overview, by Application, 2015-2025

Chapter 8 Europe Interactive Voice Response (IVR) Market Analysis

8.1 Europe Market Snapshot
8.1.1 Europe Interactive Voice Response (IVR) Market Revenue and Growth Rate (%), 2015-2025.
8.1.2 Europe Interactive Voice Response (IVR) Market Revenue (USD Billion) Overview, by Country, 2015 – 2025
8.1.3 Europe Interactive Voice Response (IVR) Market Revenue (USD Billion) and Growth Rate (%), 2015 – 2025.
8.1.4 Europe Interactive Voice Response (IVR) Revenue (USD Billion) Overview, by Type, 2015-2025
8.1.5 Europe Interactive Voice Response (IVR) Revenue (USD Billion) Overview, by Application, 2015-2025

Chapter 9 Asia Pacific Interactive Voice Response (IVR) Market Analysis

9.1 Asia Pacific Market Snapshot
9.1.1 Asia Pacific Interactive Voice Response (IVR) Market Revenue and Growth Rate (%), 2015-2025.
9.1.2 Asia Pacific Interactive Voice Response (IVR) Market Revenue (USD Billion) Overview, by Country, 2015 – 2025
9.1.3 Asia Pacific Interactive Voice Response (IVR) Market Revenue (USD Billion) and Growth Rate (%), 2015 – 2025.
9.1.4 Asia Pacific Interactive Voice Response (IVR) Revenue (USD Billion) Overview, by Type, 2015-2025
9.1.5 Asia Pacific Interactive Voice Response (IVR) Revenue (USD Billion) Overview, by Application, 2015-2025

Chapter 10 Latin America Interactive Voice Response (IVR) Market Analysis

10.1 Latin America Market Snapshot
10.1.1 Latin America Interactive Voice Response (IVR) Market Revenue and Growth Rate (%), 2015-2025.
10.1.2 Latin America Interactive Voice Response (IVR) Market Revenue (USD Billion) Overview, by Country, 2015 – 2025
10.1.3 Latin America Interactive Voice Response (IVR) Market Revenue (USD Billion) and Growth Rate (%), 2015 – 2025.
10.1.4 Latin America Interactive Voice Response (IVR) Revenue (USD Billion) Overview, by Type, 2015-2025
10.1.5 Latin America Interactive Voice Response (IVR) Revenue (USD Billion) Overview, by Application, 2015-2025

Chapter 11 Middle East & Africa Interactive Voice Response (IVR) Market Analysis

11.1 Middle East & Africa Market Snapshot
11.1.1 Middle East & Africa Interactive Voice Response (IVR) Market Revenue and Growth Rate (%), 2015-2025.
11.1.2 Middle East & Africa Interactive Voice Response (IVR) Market Revenue (USD Billion) Overview, by Country, 2015 – 2025
11.1.3 Middle East & Africa Interactive Voice Response (IVR) Market Revenue (USD Billion) and Growth Rate (%), 2015 – 2025.
11.1.4 the Middle East & Africa Interactive Voice Response (IVR) Revenue (USD Billion) Overview, by Type, 2015-2025
11.1.5 the Middle East & Africa Interactive Voice Response (IVR) Revenue (USD Billion) Overview, by application, 2015-2025

Chapter 12 Competitive Analysis

12.1 Company 1.

12.1.1 Company Basic Information, Manufacturing Base, Sales Area and Its Competitors
12.1.2 Company 1. Total Company Revenue 2015-2018
12.1.3 Company 1. Total Company Revenue, By Segment of Business 2015-2018
12.1.4 Company 1. Total Company Revenue, By Region 2015-2018
12.1.5 Company 1. Global Interactive Voice Response (IVR) Product Category and Description
12.1.6 Company 1. Recent Activity 2015-2019
12.1.7 Main Business/Business Overview
12.1.8 Business Strategy
12.1.9 SWOT Analysis
12.2 Company 2.
12.4 Company 4
12.5 Company 5
12.6 Company 6
12.7 Company 7

Chapter 13 Market ResearchFindings & Conclusion

Chapter 14 Research Methodology

14.1 Research Process
14.2 Primary Research
14.3 Secondary Research
14.4 Market Size Estimates
14.5 Forecast Model
14.7 who is This Report For?
14.8 USP’s of Report

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Interactive Voice Response (IVR) Market Share with CAGR of 6.79%, Size, Demand, Scope, Upcoming Trend, Global Forecast 2027 | Say Brandessence Market Research.

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IVR Market Share and Trends: Global Forecast to 2027

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