Published by Gbaf News
Posted on August 3, 2017
7 min readLast updated: January 21, 2026
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Majority of banks are increasing IT investment in 2017
Immediate payments is a key revenue driver for 66 percent of banks in markets with IP schemes, according to new benchmark data, “2017 Global Payments Insight Survey: Retail Banking,” from ACI Worldwide (NASDAQ: ACIW) and Ovum.
The benchmark report also notes that although open APIs will benefit customer satisfaction for 65 percent of banks, nearly half of respondents (45%) are taking a ‘wait and see’ approach to an open API strategy. Regardless of strategic focus, 57 percent of all banks are growing their IT investments in 2017, with a distinct emphasis on operational efficiency (91%) and fraud prevention (68%), as security issues remain an ongoing concern for the banking industry.
Principal study findings include:
Immediate Payments Driving Revenue
Open APIs Benefits Customers—but there are Differences Over Strategy
Overall IT Investment is Up and Fraud Prevention Remains a Priority
“Immediate payments and open API capabilities are increasingly viewed by banks as key drivers of revenue, customer satisfaction and cost reduction,” said Mandy Killam, executive vice president, ACI Worldwide. “Developing an open API strategy is essential for banks to create a friction-free customer experience—and to compete in this quickly evolving retail payments market.”
“The market is rapidly changing—banks must invest wisely in core payments platforms and infrastructure to take advantage of relevant opportunities,” said Kieran Hines, head of industries, Ovum. “Financial institutions that proactively shape strategies around open APIs, fraud prevention and immediate payments will reap the benefits when it comes to both customer experience and revenue.”
The study is comprised of executives in retail banking and merchant acquiring organisations, based in countries in the Americas, Asia Pacific (APAC) and Europe, Middle East and Africa (EMEA). To receive a complimentary copy of the report, please click hereor visithttps://www.aciworldwide.com/retailbankinginsights
* Methodology and Demographics:
For the 2017 Ovum Global Payment Information Survey, which includes merchant, biller, and retail banking components, ACI and Ovum created a 23 point questionnaire, looking at the following criteria for key payments players: significant aspects of existing payments infrastructure; forecasts for spending; areas for investment and perceptions of where payments fit within their broader strategic objectives. This survey was sent to payments decision makers globally in December, 2016—January, 2017. It provides a snapshot of payment perceptions among merchants, financial institutions, and scheduled billing and payment-taking organizations such as higher education, consumer finance and insurance. Overall, respondents totaled 1,475 executives across 15 industry sub verticals in 25 key global markets, resulting in more than 144,000 separate data points on perceptions and expectations of payments among critical payment enablers globally.
This paper focuses on the survey findings for retail payments organizations.
Majority of banks are increasing IT investment in 2017
Immediate payments is a key revenue driver for 66 percent of banks in markets with IP schemes, according to new benchmark data, “2017 Global Payments Insight Survey: Retail Banking,” from ACI Worldwide (NASDAQ: ACIW) and Ovum.
The benchmark report also notes that although open APIs will benefit customer satisfaction for 65 percent of banks, nearly half of respondents (45%) are taking a ‘wait and see’ approach to an open API strategy. Regardless of strategic focus, 57 percent of all banks are growing their IT investments in 2017, with a distinct emphasis on operational efficiency (91%) and fraud prevention (68%), as security issues remain an ongoing concern for the banking industry.
Principal study findings include:
Immediate Payments Driving Revenue
Open APIs Benefits Customers—but there are Differences Over Strategy
Overall IT Investment is Up and Fraud Prevention Remains a Priority
“Immediate payments and open API capabilities are increasingly viewed by banks as key drivers of revenue, customer satisfaction and cost reduction,” said Mandy Killam, executive vice president, ACI Worldwide. “Developing an open API strategy is essential for banks to create a friction-free customer experience—and to compete in this quickly evolving retail payments market.”
“The market is rapidly changing—banks must invest wisely in core payments platforms and infrastructure to take advantage of relevant opportunities,” said Kieran Hines, head of industries, Ovum. “Financial institutions that proactively shape strategies around open APIs, fraud prevention and immediate payments will reap the benefits when it comes to both customer experience and revenue.”
The study is comprised of executives in retail banking and merchant acquiring organisations, based in countries in the Americas, Asia Pacific (APAC) and Europe, Middle East and Africa (EMEA). To receive a complimentary copy of the report, please click hereor visithttps://www.aciworldwide.com/retailbankinginsights
* Methodology and Demographics:
For the 2017 Ovum Global Payment Information Survey, which includes merchant, biller, and retail banking components, ACI and Ovum created a 23 point questionnaire, looking at the following criteria for key payments players: significant aspects of existing payments infrastructure; forecasts for spending; areas for investment and perceptions of where payments fit within their broader strategic objectives. This survey was sent to payments decision makers globally in December, 2016—January, 2017. It provides a snapshot of payment perceptions among merchants, financial institutions, and scheduled billing and payment-taking organizations such as higher education, consumer finance and insurance. Overall, respondents totaled 1,475 executives across 15 industry sub verticals in 25 key global markets, resulting in more than 144,000 separate data points on perceptions and expectations of payments among critical payment enablers globally.
This paper focuses on the survey findings for retail payments organizations.
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