Published by mark itwired
Posted on October 11, 2021
5 min readLast updated: January 29, 2026
The front office BPO services market is projected to grow at a 7.4% CAGR, surpassing $200,000 Mn by 2022, driven by shifts to non-voice channels and digital touchpoints.
Future Market Insights (FMI), in one of its recent research reports, has projected the global front office BPO services market to exhibit a CAGR of 7.4% throughout the forecast period (2017-2022). The global front office BPO services market is estimated to surpass US$ 200,000 Mn in revenues by 2022-end.
Shifting focus towards Non-voice Contact Centre Channel – A Key Trend
The global market for front office BPO services has experienced a significant expansion over the past few years. This can be primarily attributed to robust economic expansion worldwide, and surge in revenues from customer relations management, insurance, human resource, and finance & accounting. Outsourcers bring various competitive benefits, while aiming to tap into new businesses. Emergence of digital channel management capabilities, and the data protection provisions are one of the major trends being witnessed in the global front office BPO services market. In addition, shifting focus towards non-voice contact centre channels, and digitisation of the customer touch-points are other key trends being observed in the market.
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Industries focusing on Expansion by Offshoring their Business Operations to Front Office BPO Services
Several predominant industries from various verticals such as healthcare & pharmaceuticals, BFSI, and manufacturing, are concentrating on expansion of their business, and gaining access to new markets by offshoring their operations to the front office BPO services. These industries are relocating their production base, and service delivery points closer to areas of their end-users. Offshoring the business operations helps industries in mitigating risks, as their business functions, which are difficult to control & manage, are handled by external companies, while realising their benefits.
A tremendous surge has been witnessed in the practice adopted by several industries in approaching front office BPO service providers to perform their business functions. Industries are able to save time, and labour & operational costs, with the help of front office BPO services.
These industries, having great expertise in development & design of their products, lack in bandwidth and access to resources when it comes to customer services. These are catered by front office BPO services, which by leverage their global knowledge base to access world class capabilities.
Market Taxonomy
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Service Type
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Key Research Findings from FMI’s Report on Global Front Office BPO Services Market
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Key players profiled in FMI’s report on the global front office BPO services market include TeleTech Holdings, Inc., Alliance Data Systems Corporation, Atento S.A., Ricoh USA, Inc., Williams Lea Limited, IBM Global Services, Sitel Worldwide Corporation, Convergys Corp., Hewlett Packard Enterprise Co., and Xerox Corporation.
About FMI
Future Market Insights (FMI) is a leading provider of market intelligence and consulting services, serving clients in over 150 countries. FMI is headquartered in Dubai, the global financial capital, and has delivery centers in the U.S. and India. FMI’s latest market research reports and industry analysis help businesses navigate challenges and make critical decisions with confidence and clarity amidst breakneck competition. Our customized and syndicated market research reports deliver actionable insights that drive sustainable growth. A team of expert-led analysts at FMI continuously tracks emerging trends and events in a broad range of industries to ensure that our clients prepare for the evolving needs of their consumers.
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The post Front Office BPO Services Market to exhibit a CAGR of 7.4% And is estimated to surpass US$ 200,000 Mn in revenues by 2022 appeared first on Industry News Analsis.
The article discusses the growth and trends in the global front office BPO services market, projected to grow at a 7.4% CAGR by 2022.
Key trends include a shift towards non-voice contact center channels and the digitization of customer touchpoints.
Manufacturing is expected to remain the most lucrative vertical in the front office BPO services market.
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