Connect with us

Global Banking and Finance Review is an online platform offering news, analysis, and opinion on the latest trends, developments, and innovations in the banking and finance industry worldwide. The platform covers a diverse range of topics, including banking, insurance, investment, wealth management, fintech, and regulatory issues. The website publishes news, press releases, opinion and advertorials on various financial organizations, products and services which are commissioned from various Companies, Organizations, PR agencies, Bloggers etc. These commissioned articles are commercial in nature. This is not to be considered as financial advice and should be considered only for information purposes. It does not reflect the views or opinion of our website and is not to be considered an endorsement or a recommendation. We cannot guarantee the accuracy or applicability of any information provided with respect to your individual or personal circumstances. Please seek Professional advice from a qualified professional before making any financial decisions. We link to various third-party websites, affiliate sales networks, and to our advertising partners websites. When you view or click on certain links available on our articles, our partners may compensate us for displaying the content to you or make a purchase or fill a form. This will not incur any additional charges to you. To make things simpler for you to identity or distinguish advertised or sponsored articles or links, you may consider all articles or links hosted on our site as a commercial article placement. We will not be responsible for any loss you may suffer as a result of any omission or inaccuracy on the website. .

Top Stories

FINANCIAL SERVICE SECTOR PROVIDES EXAMPLE FOR ENERGY FIRMS SAYS VIZOLUTION WHITE PAPER

Vizolution has published their second white paper on the energy sector highlighting how energy companies can learn from real world examples of customer service success in the financial service sector.

Vizolution has published their second white paper on the energy sector highlighting how energy companies can learn from real world examples of customer service success in the financial service sector.

Vizolution is the provider of vScreen, a market leading screen sharing technology that allows a presenter to remotely and securely share visual information with a customer on a real time basis during a call.

The white paper was motivated by recent damning reports published both by the regulator, Ofgem, and the consumer watchdog, Which that indicate the industry is not making enough progress in how it deals with its customers. The Which? report revealed that not one of the big six firms had a customer satisfaction score over 50% and Ofgem figures show a 16% rise in customer complaints over the past year.

The financial services sector is rarely held up as an example of excellence in customer service, yet some financial providers have received positive customer feedback of 97% and Net Promoter Scores (NPS) of over 85% after implementing the right tools for their sales and customer service processes.

Bill Safran, Vizolution CEO said,

“Given the reputational damage that the financial services sector has endured during recent years, positive customer scores may seem unimaginable. However, these ‘real-world’ examples demonstrate that it is possible for firms even in industries with a negative customer image to utilise new technology to restore trust with their customers and deliver a positive customer engagement. In fact, it is entirely feasible for energy firms to use these examples as a basis for implementing change in their interactions with their own customers.

“Contact centre agents using vScreen can fully engage with their customers by showing calculators and images to help them illustrate and explain complex information such as product options, billing queries and smart meters. Furthermore, the use of visuals can also help increase customer satisfaction when dealing with complaints.”

2nd-Energy-White-Paper

Global Banking & Finance Review

 

Why waste money on news and opinions when you can access them for free?

Take advantage of our newsletter subscription and stay informed on the go!


By submitting this form, you are consenting to receive marketing emails from: Global Banking & Finance Review │ Banking │ Finance │ Technology. You can revoke your consent to receive emails at any time by using the SafeUnsubscribe® link, found at the bottom of every email. Emails are serviced by Constant Contact

Recent Post