Published by Wanda Rich
Posted on November 14, 2023
3 min readLast updated: January 31, 2026
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London, UK – 14th November 2023 – EQ Retirement Solutions, the UK’s leading pension administration outsourcer (and part of the Equiniti Group), has adopted Mailock, a secure communication solution powered by Beyond Encryption.
Maintaining the privacy and security of its wide network of clients and their customers is a top strategic priority for Equiniti (EQ) and the solution is being rolled out across the wider business. Its adoption supports EQ’s digitisation and risk agenda, whilst streamlining communications for end customers and reducing carbon output.
EQ, a leading international provider of tech-enabled shareholder, retirement and remediation services is share registrar to 49% of the FTSE 100 and transfer agent to 35% of the S&P 500. Its services benefit over 36 million people in 136 countries around the world.
EQ will benefit from Mailock’s encryption and authentication capabilities to facilitate the secure and efficient exchange of sensitive information, connecting distributors, providers and end customers across financial services.
Mailock is already established with a large portion of the intermediary market and the UK’s leading providers, including the likes of Royal London, Aegon, abrdn and Paragon. EQ’s adoption of Mailock will further strengthen the secure ecosystem within financial services, giving professionals and customers a dedicated communication solution to protect sensitive data.
EQ’s Rob Beverley, Head of Business Development & Marketing (Retirement Solutions) said: “We are really excited to be starting this relationship with Beyond Encryption and rolling out Mailock to innovate the services we provide to EQ clients and their customers. Communicating securely and reducing our carbon footprint are key drivers for our business. Its been a great achievement for both teams to get to this stage, and will be an important enabler for transforming the retirement and pensions markets in the future”.
Paul Holland, Founder and CEO of Beyond Encryption, said: “There has never been a more vital time to consider data security within your organisation. Businesses within financial services are renowned for being the custodians of huge amounts of sensitive data. Yet, this is not demonstrated in the way we communicate – whether that’s with providers or end customers.”
EQ shares our vision for an industry-wide solution that will enable organisations to communicate quickly, efficiently, and most importantly, securely. There are very few solutions in the market that can facilitate compliant and protected interactions, all while contributing towards cost-savings and carbon reduction. We are thrilled that EQ has recognised the value that Mailock can bring to them and their customers and look forward to having them as part of the Mailock community.”
Encryption is the process of converting information into a code to prevent unauthorized access, ensuring that sensitive data remains confidential during transmission.
A partnership in business is a formal arrangement where two or more parties agree to manage and operate a business together, sharing profits and responsibilities.
Retirement services include financial products and planning assistance designed to help individuals save and manage their finances for retirement, ensuring financial security in later years.
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