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ENHANCING EMV CARD ISSUANCE

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Craig Sandness

By Craig Sandness, VP of Product Marketing for Secure Issuance with HID Global

As the payments industry in the US continues its transition to Europay Mastercard Visa (EMV) chip card technology for credit and debit payments, it is important to ensure high security for contact and/or contactless cards while enabling instant issuance at a large number of branch offices and other locations.  There are a number of important best practices to consider.

The first requirement is a multi-layered approach for both card validation and overall issuance system management to ensure optimal security. Additionally, financial institutions will need card personalisation solutions that combine the high-volume reliability and advanced credentialing features of larger centralised printers with the lower cost and smaller footprint required for an instant-issuance, distributed printing model.

Multi-layered security

Multi-layered card validation is ensured through both two- and three-dimensional personalisation elements.  Two-dimensional elements include standard-resolution photos, as well as more secure high-resolution photos, holographic card over-laminates and laser-engraved attributes.  The third security dimension is storing all payment information in a secure chip.  All cryptographically secure personalisation must be performed using issuer-specific keys, so that it is virtually impossible to create a counterfeit card that can be used to successfully conduct an EMV payment transaction.

One of the challenges of EMV card technology is how to employ multi-layered personalisation techniques on cards with embedded electronics.  High definition printing (HDP®) retransfer technology solves this problem by printing images to a special film that is then fused smoothly to the card, sealing the image under the film for increased durability and fraud protection.  HDP technology produces crisp, high-definition, continuous-tone images on technology cards made from a variety of materials, without the fear of misprints from irregularities or abnormalities on or below the card’s surface.  HDP technology also allows images to be printed on one or both sides and over the card edge, and offers high print quality with vibrant colours and sharp text and graphics that replicate the look of pre-printed cards.  It can be used to produce cards carrying a contact chip, or contactless cards with an embedded antenna.

Craig Sandness

Craig Sandness

Another critical requirement is to protect the integrity of the overall issuance system.  This is done through a multi-layered security approach.  First, use mechanical locks on printers and hoppers to limit access by unauthorised users, and place physical locks on all access points to protect consumables such as ribbon and film.  Second, employ personal identification numbers (PINs) to control operator access to each printer, and ensure that print job data packets meet or exceed advanced encryption standards.  Finally, ensure automatic elimination of personal data on used print ribbon panels, and/or employ printers with integrated sensors that only permit the use of custom print ribbons and holographic card over-laminates in authorised printers.

Instant, distributed issuance

Financial institutions do not have to sacrifice the benefits of centralised printers in order to adopt a distributed issuance model.  Today’s ruggedised desktop printer/encoder units can be pooled to handle large-volume, centralised card runs, or deployed individually for on-the-spot card issuance at branch offices.  Institutions can also use both printing approaches throughout the branch network and scale volume capabilities up or down when needed.

Choose high-duty-cycle printing solutions that decrease operational and service costs and maximise credential output with any combination of physical, electronic or visual personalisation.  Multiple printer/encoder units can be networked in a single location to produce moderate to increasingly larger volumes in continuous batch runs.  Or, geographically dispersed, securely networked printer/encoders can share one or more common or centrally-managed databases, ensuring redundancy if one unit malfunctions.  A third option is to combine the two approaches using multiple geographically dispersed printer/encoder groups, which delivers the added benefit of site redundancy.

Make sure the secure issuance solution uses a single connection for all printing and encoding functions.  Many printer/encoder solutions feature one interface for the printer functionality and second for the smart card encoder functionality inside the box.  This requires multiple cables and workstations, and can be difficult to manage.  The optimal approach is to remotely manage all printing and encoding functions within the solution via a single-wire Ethernet connection, for easier installation and management.

Other key printer/encoder selection criteria include system reliability and performance, as well as operational convenience and system scalability.  To optimise the versatility and flexibility of distributed card issuance systems, it is important that field-upgradeable modules are available to meet current or future specialised credential needs.

As EMV technology grows in adoption, financial institutions must deploy instant issuance solutions that combine security with convenience, operational efficiency and reliability.  Key solution ingredients include retransfer technology to support EMV’s multi-dimensional card validation elements, multi-layered security management to protect issuance system integrity, and a distributed model that combines the reliability and advanced credentialing features of centralised printer/encoder solutions with the low cost and small footprint of desktop units featuring single-wire connectivity capabilities.

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The importance of app-based commerce to hospitality in the new normal

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The importance of app-based commerce to hospitality in the new normal 1

By Jeremy Nicholds CEO, Judopay

As society adapts to the rapidly changing “new normal” of working and socialising, many businesses are working tirelessly to ensure that they have all the necessary safety precautions in place to keep trading. One such sector is hospitality, but the way it typically operates now looks very different to what we were used to seeing prior to the pandemic.

Many pubs, restaurants and other hospitality establishments have now been open for a few months since lockdown, providing much relief and enjoyment to many consumers, as well as getting many employees back into work. However, a core component for businesses to maintain trading in these times is to ensure the crucial safety of staff and customers.

Payments are playing an important role in this and we’re seeing payment technology being implemented in new and unique ways to help make the hospitality sector as safe as possible. One such technology is app-based commerce, which allows businesses to interact with customers in ways that minimises physical contact whilst crucially still enabling engagement.

With table service now mandatory and Test and Trace measures continuing, we’re likely to see this technology being increasingly adopted in the months and years ahead. So, let’s take a look at what its use means for the hospitality industry and beyond and how it lines up with the government’s latest advice for businesses within the sector.

Understanding government guidance

Guidance issued from the UK government expands upon advice already offered by the Prime Minister to the hospitality sector, at the point of reopening back in July. It has been stated that all indoor hospitality is limited to table-service, interaction between staff and customers should be minimised as much as possible, masks are being enforced for indoor hospitality staff and the rule around groups of 6 continues.

At the same time, businesses now have a clear duty to support NHS Test and Trace by collecting names and contact details from customers so they can be reached if a customer/worker tests positive. This is a recent mandatory move having previously been guidance.

What’s more, it’s recognised that payments are a practical tool to help companies adhere to these guidelines. Throughout the pandemic it has emphasised that contactless payments are useful for reducing human interaction and touch points – such as PIN pads.

Early on, we saw the payment industry increase the authentication limit for contactless spending limit from £30 to £45 to help reduce cash purchases, cash machines and PIN pad usage. The Government are strongly encouraging the use of contactless payments in the hospitality sector, however, there’s a big part of the solution that they may have overlooked that can help hospitality businesses meet these guidelines with even greater ease – app-based commerce.

Why use apps?

Jeremy Nicholds

Jeremy Nicholds

Apps provide a whole host of benefits and are the perfect tool for not only minimising contact, but also ensuring customers are contactable at a later date, if needs be.

While contactless payments eliminate the need for customers to pay using cash, or touch PIN pads, apps can remove physical human interaction at the point of sale altogether. This is because they enable customers to pay ahead or at the table, meaning they don’t need to leave their seats or regularly interact with staff.  And done well they can even be a boost for business, enabling more convenient transactions and higher levels of repeat purchase.

When it comes to ensuring that customers are contactable, apps and e-wallets have a real advantage over traditional card-based transactions and anonymous cash payments. They allow companies to retain details about who has attended an establishment at a given time, enabling them to know whether a customer was present while a person known to be carrying the virus was in the vicinity.  The communication advantages of apps also allow establishments to manage their footfall and customer flow.

The role of app-based commerce in the new normal

Apps will become more and more important for all types of businesses, as consumers shift their behaviour towards digital.  They represent a new ‘real estate’ for retail and other businesses to manage – to present their brand in the right way, to engage customers and drive transactions.

Recently, we’ve seen Apple support this move towards app-based commerce with the launch of App Clips, further bolstering its use as we emerge from lockdown and encouraging safer and hygienic ways to pay.

App Clips are a great way for consumers to quickly access and experience what an app has to offer. They are fast and lightweight so a user can open them quickly and start and finish an experience from an app in seconds. And when they’re done, the business can offer the opportunity to download the full app from the App Store.

We are also seeing a number of hospitality businesses warming towards the use of app-based commerce and doing a great job of implementing it. The technology has already become central to the safe trading operations of big names in the industry such as Caffè Nero and The Young’s Pub, which are great examples of how to make apps work for your business.

As the industry steadily navigates its way through a new normal of operating, we expect that app-based commerce will skyrocket. In fact, we’ve already seen a great number of businesses throughout different industries expressing interest in the payment method, suggesting that it will play a pivotal role in moving forward. It certainly is a great way for businesses to keep staff and customers safe.

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Why the FemTech sector might be the sustainability saviour we have been waiting for

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Why the FemTech sector might be the sustainability saviour we have been waiting for 2

By Kristy Chong, CEO & Founder Modibodi ®

Taking single use plastics out of circulation is no easy feat, but the answer might lie closer than we think

FemTech: The Beginnings 

The term FemTech was initially coined to describe the powerful offering from tech start-ups as they ventured into developing revolutionary products centred around women’s health needs. Whilst the beginnings were humble, we have seen a whole host of innovations enter the market which have changed the game for women and business leaders around the globe.

Fast forward to 2020, FemTech is an industry predicted to be worth $50 billion by 2025 [1]and a powerhouse that is not just tackling women’s health issues but also helping to solve major environmental and sustainability crisis that we face today.

The fearless female entrepreneurs have founded and grown businesses that are continuing to help women across the globe deal with issues such as fertility, periods, sexual wellness, pregnancy and many others. And the best is yet to come.

It is a Man’s World

Traditionally, both technology and medical sectors have been very slow in tackling women’s issues and notoriously lagged in developing products and tools that address issues predominantly affecting women. Whilst figures show that women spend 29%[2] more on healthcare than men, only 4% of overall R&D funding goes towards developing products for the women’s sector[3] therefore the market is ripe for disruption.

As a woman, a mother and entrepreneur I knew that like many others I had to take matters into my own hands.

Following an incident with incontinence whilst training for a marathon in 2011 after the birth of my second child, I recognised the need to innovate apparel that offered a dignified, supportive and sustainable solution for women to manage leaks from periods, incontinence and everything in between. After two years of product development and over  1000 scientific tests, I founded Modibodi in 2013 with a long term view of breaking taboos, opening minds and offering a reusable, sustainable option for sanitary products that’s not just for women – but for the benefit of all bodies on this planet and the environment too. Now, we’ve expanded on that notion to support all people, including men who suffer incontinence, sweating and chafing, providing them with a reusable, sustainable option with our Modibodi Men range.

As you can imagine, this was far from simple not just due to tech and business sectors being notoriously dominated by men, with figures showing that 98% of VC funding goes towards male founded products[4] but also because we were not just selling a new brand of lipstick or gym-wear, we had created a whole new product category based on talking about things that made people and retailers uncomfortable.

As a social advocate for women’s health issues and rights I knew that I needed to persevere because the amalgamation between technology and feminism is a major force of social change and one that can have wide scale impact on our world.

The Sustainability Story

The sustainability agenda has really taken off in the last couple of years, especially in our war against single use plastic.  But it occurred to me very early on that we are not doing enough and there are still areas that need urgent review.

Very early on in the development stage of Modibodi I knew that sustainable sanitary products could be a game changer in eliminating single use plastics from circulation and whilst the world and respective governments were focusing on plastic straws, I felt the change needed to come from numerous angles and streams of consumerism.

The proof of concept was starring us right in the face, the average woman uses an average of 11,000 disposable feminine hygiene products in her lifetime and these convenient products come with an inconvenient environmental cost. They take 500 to 800 years to biodegrade, which means the first ever tampon and pad is still in landfill. Even more alarmingly, 8% of all waste that enters water treatment works comes from period waste, including non-flushable items such as pantyliners[5].

This is why I believe that the revolutionary innovations that are born out of the FemTech sector have capabilities to be one of the key drivers of the sustainability agenda. There is something remarkably special about a group of purpose driven businesses that can connect with consumers through a collective set of values to drive change and be a force for good.

What’s Next?

As most purpose driven business leaders will tell you, the fight never stops as the world evolves and continues to change. The sheer growth in the FemTech sector and the capabilities developed to date have changed millions of lives around the globe.

As an industry and a movement, we’ve also managed to play our part in driving the sustainability agenda and I will argue that actually the wide scale change and unity needed to continue making strides in eradicating single use plastic from our circulation will come from within the powerhouse that is FemTech.

The sheer capacity for change can be easily demonstrated if we look at the granular data and its potential for growth. If just 100,000 young girls use Modibodi alone from the start of their menstrual cycle, this would prevent 1.1 billion disposable hygiene products from ending up in landfill or 1.5 million garbage bags of waste. As of May 2020, our global base of 500,000 customers alone have prevented an estimated 2.5 million garbage bags of disposable hygiene waste from ending up in landfill or flushed into the ocean.

With the FemTech industry growing at a racing speed, I have no doubt that we are at the tipping point of pioneering wave of inventions that will take the agenda further and have the capacity and means to lead the movement. It is up to the trade organisations and world leaders to recognise the potential that such businesses and brands carry in order help to facilitate its growth trajectory.

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Limitless possibilities: Delivering disruption with IoT

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Limitless possibilities: Delivering disruption with IoT 3

By Nick Earle, CEO of Eseye

In the past decade, digital companies like Amazon and Netflix have used data to reinvent products and services in ways no-one imagined possible. Shopping and films were not new concepts, but these companies and many others built hugely successful businesses by disrupting existing industries through connected, personalised, data-driven services.

We are on the brink of a similarly disruptive revolution, as the Internet of Things (IoT) starts doing the same for ‘physical’ businesses – from tennis rackets to coffee machines and industrial machinery – allowing them to offer connected, data-driven, differentiated experiences. This is sometimes referred to as the ‘next Internet’ and IDC predicts that in total there will be 41.6 billion connected IoT devices or “things” by 2025.

Access to this incredibly detailed data on every aspect of how the physical world works will create endless disruptive innovations – from both new and existing companies. This presents limitless opportunities, but also severe threats to companies that wait too long.

A decade ago, many predicted this revolution, but it has taken longer than expected. Despite pockets of innovation, many have struggled to deliver successful IoT projects. We have yet to see the IoT equivalent of Netflix.

There are some obvious reasons for this. Many companies with a long heritage in the physical world find digitisation hard to navigate. Moving from selling units via a capex model to managing a continuously connected, data-driven relationship via an opex model is a big shift – involving new technologies, business processes, skills and management metrics. Concerns about how to do this can cause management paralysis where the outcome is often ‘do nothing and wait’. Arguably a worse approach than trying and failing.

It’s also a culture issue. We don’t like change, it’s difficult and we only do it when we have to. The problem is that when you are the market leader your existing financial metrics often disguise the change that your competitors are implementing in the market. A large installed base of customers will keep generating revenue for a long time and it’s often hard, if not impossible, to recognise the new disruptive business models that are winning the next generation of customers.  But as the old saying goes, you overtake on the corners not the straights, and the COVID-19 pandemic has accelerated many digital initiatives not slowed them down. Your business model is being disrupted whether you can see it or not and it’s almost certainly accelerated during 2020.

Another reason is much more basic. Due to the fragmented nature of the Mobile Network industry, where multiple players compete with each other with their proprietary SIMs, the holy grail of ubiquitous global cellular connectivity for each and every device via a single embedded eSIM has not been possible. The reality is no network SIM, even from the largest Tier 1 operators, can deliver more than 90% global coverage, even with extensive roaming arrangements. You don’t want a connected lawn mower which is invisible in 10% of cases, or a connected health monitoring device that misses 10% of emergencies. And to fill that connectivity gap you don’t want to have to use a different operator’s SIM – that just adds complexity, cost and kills the business case. If this connectivity barrier can be removed, then the savings in manufacturing and supply chain costs that can be delivered from moving to single global product SKUs will more than justify the investment in IoT pilots and new product rollouts.  This is the problem that Eseye solves and we are currently doing it for more than 2,000 customers worldwide.

I’ve spoken exclusively to IoT industry leaders from Microsoft Azure, EY, Thales, Relayr, and The Chasm Group, to understand the opportunities that IoT offers for companies to create disruptive products and services, and the lessons they’ve learnt delivering digital transformation and disruption through connected devices.

Dr Miroslaw Ryba, Global IoT Leader at EY, explained that: “Disruptive IoT is about taking the sum of thousands of IoT sensors – say in a factory – and combining data to deliver transformational insights. And that the next, exciting phase, will be a new data economy.

“There is [already] an agreement that the user gives up their data in return for a service. Imagine what will happen once that data expands to real-world activities. It will allow the development of whole new classes of products and services aligned to customer needs.”

Tony Shakib, Global IoT Business Acceleration Leader, at Microsoft Azure believes that we’re at an inflection point where some companies are taking investment in IoT infrastructure seriously, allowing them to capture meaningful data, and integrate it into their workflow management systems. Here they can start delivering, and acting on, real-time insights.

He said: “Gradually we’re crossing from the experimental phase to mass adoption” he explains. “Once we get there, we’ll see real change. Once you start connecting devices and using data intelligently, the amount of innovation you can do becomes exponential.”

When moving from incremental advances to big disruptive IoT-driven transformation, Shakib believes the key is cultural change.

He explained: “Tech is not the bottleneck – devices, security, connectivity, and cloud platforms are all there if you know where to look. The problem is people struggling to understand the art of the possible.”

VP of IoT at Thales, Andreas Haegele, unpacks the points of consideration including, security, connectivity and process when trying to maximise the benefits of IoT.

“Most business models of the past – and many today – are ‘sell and forget’. IoT connects your products, which changes what you offer. It creates an ongoing connection between you and the customer allowing you to deliver ongoing services and collect data which provides valuable insights.

“However, there are other factors to consider, namely around process and security. Eseye, for example, offers out-of-the-box connectivity which you can embed in an IoT device and it just works, there is no need for setting up new networks, security protocols, certification with mobile network operators (MNOs), etc. IoT needs security to be embedded from the start as security is very hard to retrofit. There must be a unique identity for every device so they can be managed during their lifetime. And you need to make sure software updates can only be accepted by trusted sources.

“Also, built-in connectivity is central to IoT. Each device needs to consider the right type for them, but I expect most will use cellular eventually, since it removes many roadblocks to uptake. If devices over-complicated connectivity, that’s a major turn off for customers who expect seamless, convenient experiences.”

While Peter Van der Fluit, Principal at Chasm Group, said: “Any company that currently makes or operates a physical product needs to be thinking about IoT. If you don’t connect your product to create a differentiated offer, someone else will.

“To be successful in embracing IoT, or any disruptive technology, companies should divide their business into four ‘Zones’ – an approach established by Geoffrey Moore in his book Zone to Win. Two of these Zones focus on innovation, and two on the core business. Each needs a different leadership style, culture, financing and governance.”

With so much disruption and change thrust upon companies, business models are inevitably going to evolve. Josef Brunner, CEO at Relayr, explained to me how IoT is disrupting business models, forever.

Josef said: “IoT is creating whole new ways of thinking for those who manufacture products, enabling them to change how they sell in a way that works better for them and their customers. This is often talked about as moving from selling products to selling services. We’d go further and say that at its best, IoT is about selling outcomes. Rather than charging an hourly or monthly subscription, the manufacturer can sell the value that is delivered.”

But there are pitfalls to be avoided when switching to a model that sells outcomes. Josef explains: “The main mistake companies make is to think of IoT as a technology project, looking at what tech is available and working out where to deploy it. Instead, they should start with the business problem.

Start by looking at what assets you have, and how they could be used to deliver a better experience for customers. Put the customer need at the centre of that offer. Then look at how tech can enable it.”

The inventors of the internet could never have predicted Uber and Netflix. Likewise, we can only guess at what IoT entrepreneurs will come up with once they have access to data from trillions of devices capturing rich data on every aspect of our lives and businesses. But it’s likely to be an even bigger wave of innovation than the first version of the internet unleashed. There really are no limits.

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