Rachel Fayers, Diversity and Engagement Manager, Santander UK
Diversity and inclusion are crucial factors for today’s businesses as they seek to reflect the communities in which they operate. Getting this right is a vital part of Santander’s journey to become the best bank in the UK, both for its own people and also for its customers.
Diversity Awareness Training has been a key feature of SantanderUK’s development programme for its senior leaders for some years. However, the organisation has changed significantly since the training was first introduced and early last year the bank undertook a review of the course to assess whether it was still meeting the needs of business.
As a result of this review we decided that the course needed to focus more on the behavioural elements of diversity in order to help SantanderUK evolve.
The new programme was launched in March 2011, and in less than 18 months it has already achieved significant results. Last month this achievement was recognised by the UK Employers’ Network for Equality & Inclusion (enei) which awarded the programme the Excellence in Training award.
As we planned the content of the revised programme, we conducted extensive research amongst our senior leaders to ensure that we were providing a course tailored to fit their exact needs. This research revealed a desire for a programme that effectively demonstrated the general business benefits of taking diversity and inclusion seriously, as well as including content which is specific to Santander UK’s strategy.
The behavioural approach taken in the new course has received an excellent response from participants, and has built on previous learning of compliance and legal issues. The shift in focus has not only made the course more relevant to participants, but it has also proved to be more engaging and has encouraged increased participation.
Indeed, in follow-up satisfaction surveys in 2011, 100% of participants agreed that the course met their expectations and learning objectives. This is supported by the fact that, since the first pilot session in March 2011, over 220 delegates from across Santander UK have attended Diversity Awareness Training courses – well on course to deliver 100% capacity by the end of 2012.
One of the key drivers for the training is to ensure that we are giving our senior leaders the tools to manage and encourage an inclusive and diverse team. This includes supporting the career progression of women, understanding how flexible working can help everyone fulfill their work and personal commitments, and how to avoid making assumptions based on stereotypes. .A crucial element in achieving this is to raise awareness of the potential impact of unconscious bias.
To ensure a high quality programme, we engaged the Global Diversity Practice Ltd as our partner in developing the course content. We worked together to carry out research amongst potential course delegates, both through an online employee survey and via face-to-face interviews with senior leaders across the business – some of whom had been on the previous training. The results and analysis of these interviews and survey results were used to generate the content, methodology, delivery techniques and evaluation criteria used in the 30 half-day sessions scheduled throughout the duration of the training.
Of the senior leaders who have attended the training thus far, three quarters are men and the training has been designed to help them be empathetic to others’ needs and differences. This is particularly pertinent when considering that over 60% of SantanderUK’s workforce is female and therefore these senior leaders have a significant number of women in their teams who will be influenced by their behaviour.
One significant benefit of SantanderUK’s Diversity Awareness Training is that it has given us insight into real-time diversity issues and has allowed us to hold open discussions about these areas in a public forum. This is particularly true in relation to gender related issues. For example, a number of leaders shared the impact that work pressures have on work-life balance for both men and women.
All of this has provided us with the impetus to conduct more focused activity on behavioural impact and culture change in the future. We also hope to carry out further analysis into how the delegates have applied the learning with their teams as this will allow us to tailor future sessions to delegates’ requirements.
The delivery of Santander’s Diversity Awareness Training has not been without its challenges; the target delegates for this course are directors and senior managers – all of whom have extremely busy schedules and priorities competing for their attention, and finding the time to fit half a day’s worth of training into an already packed diary can be difficult. However, we have been delighted by the response to the programme and are glad to see from delegates’ feedback that word-of-mouth has played a significant role in attracting senior figures within the organisation to take part in the training. This is particularly rewarding as it shows that delegates have been discussing their experiences on the course with their colleagues.
With the current two-year programme due to finish at the end of this year, we have already begun looking at ways to rollout the next iteration of the training – building on the current material and incorporating the feedback we have received to date to ensure that we continue to provide our senior leaders with the best possible training programme.
We know that the training will not remain static, but will be updated as relevant information within the business changes. For instance, if there are changes in the overall corporate messages, then these will be fed through to the training content.
Ensuring that our business is as diverse and inclusive as possible is an on-going commitment – as the community in which we operate changes, we have to change to reflect it. We believe that at Santander UK we have the team and structures in place to do this, something which was also confirmed at the enei awards, when the Santander Diversity Support Teamwas shortlisted for Team of the Year. This is a further endorsement of our programme, recognising the ability of the people behind it to provide specialist advice and guidance to our customer-facing teams when they need to deal with diversity issues.
Factors That Affect the Direction of the Stock Market
A stock price represents the value of a particular stock of a particular entity, asset or another financial instrument. It is calculated by calculating the price per share of the stock at a particular price and period in time.
There are various factors that affect the direction of the stock market. These factors include interest rates and inflation rates as well as the state of the economy. If one of these factors is not in the favor of the stock market, then it could bring about a downfall of its value.
The stock prices are also affected by various stock indexes, which provide information on a particular company or industry. It helps to analyze the trends of the stock market and makes better decisions when buying and selling.
However, there are some major factors that can influence the performance of the stock market. One such factor is the state of the economy. The state of the economy refers to how well the economy is doing economically. If there is an economic decline in a particular country, then the state of the economy would be affected and the stock market would also take a hit.
Economic conditions can also affect the performance of the stock markets. For example, if the state of the economy is poor and the population is experiencing unemployment, then the economy will suffer and the stock prices will definitely take a hit.
Political turmoil can also bring about a negative effect on the stock markets because it affects the economic conditions and the way people relate to the government. When there is a lack of confidence in the state of the economy and people tend to sell off their stock at cheaper prices, the stocks of the company would suffer.
Another important factor that influences the direction of the stock market is the change in the global economy. It has been proven that the changes in the global economy are very large and it can affect the direction of the stock market in a major way. For example, during the global recession in 2020, the stock prices of many companies suffered a great deal and so did the profits of the company.
The most important thing that determines the direction of the stock market is the state of the economy and the state of the country in which the stock market is based. It is therefore, very important to invest in the stock market as a company that is in good condition. This is because it will help in ensuring the stability in the economy.
The price of the stock market is also affected by the political stability of the country in which the stock market is based. If there is a rise in the political instability, then the price of the stocks would surely go up. However, when the political stability improves, the prices of the stocks will definitely fall.
The factors that affect the direction of the stock market include the conditions in which the economy is doing. It is therefore, very important to have a good understanding of how the economic conditions in a certain country are progressing. This will help in making better investments.
There are certain countries that are very stable and these countries have a very high demand for the stocks of other countries. This means that people from those countries will invest in stocks of countries that are in good condition, and these investments will yield profits for them.
There are also certain countries that have very bad economic conditions and these countries have a very low demand for the stocks of other countries. These countries are also in need of investments and these investments will yield huge losses for them. Therefore, investing in these countries is not advised because these stocks will yield zero returns.
The stock markets are not stable unless there are good economic conditions prevailing in a country. This means that one has to know the economic condition of the country in order to make investments. Investing in the stock market is the best way to do this because investing will always yield returns, as long as the country in which one is investing is stable.
How has the online trading landscape changed in 2020?
By Dáire Ferguson, CEO, AvaTrade
This year has been all about change following the outbreak of coronavirus and the subsequent global economic downturn which has impacted nearly every aspect of personal and business life. The online trading world has been no exception to this change as volatility in the financial markets has soared.
Although the global markets have been on a rollercoaster for some time with various geopolitical tensions, the market swings that we have witnessed since March have undoubtedly been unlike anything seen before. While these are indeed challenging times, for the online trading community, the increased volatility has proven tempting for those looking to profit handsomely.
However, with the opportunity to make greater profits also comes the possibility to make a loss, so how has 2020 changed the online trading landscape and how can retail investors stay safe?
Interest rates offered by banks and other traditional forms of consumer investments have been uninspiring for some time, but with the current economic frailty, the Bank of England cut interest rates to an all-time low. This has left many people in search of more exciting and rewarding ways to grow their savings which is indeed something online trading can provide.
When the pandemic hit earlier this year, it was widely reported that user numbers for online trading rocketed due to disappointing savings rates but also because the enforced lockdown gave more people the time to learn a new skill and educate themselves on online trading.
A volatile market certainly offers great scope for profit and new sources of revenue for those that are savvy enough to put their convictions to the test. However, where people stand the chance to profit greatly from market volatility, there is also the possibility to make a loss, particularly for those that are new to online trading or who are still developing their understanding of the market.
The sharp rise in online trading over lockdown paired with this year’s unpredictable global economy has led to some financial losses, but with a number of risk management tools now available this does not necessarily have to be the case.
Protect your assets
Although not yet widely available across the retail market, risk management tools are slowly becoming more prevalent and being offered by online traders as an extra layer of security for those seeking to trade in riskier climates.
There are a range of options available for traders, but amongst the common tools are “take profit” orders in conjunction with “stop loss” orders. A take profit order is a type of limit order that specifies the exact price for traders to close out an open position for a profit, and if the price of the security does not reach the limit price, the take profit order will not be fulfilled. A stop loss order can limit the trader’s loss on a security position by buying or selling a stock when it reaches a certain price.
Take profit and stop loss orders are good for mitigating risk, but for those that are new to the game or who would prefer extra support, there are even some risk management tools, such as AvaProtect, that provide total protection against loss for a defined period. This means that if the market moves in the wrong direction than originally anticipated, traders can recoup their losses, minus the cost of taking out the protection.
Not a day has gone by this year without the news prompting a change in the financial markets. Until a cure for the coronavirus is discovered, we are unlikely to return to ‘normal’ and the global markets will continue to remain highly volatile. In addition, later this year we will witness one of the most critical US presidential elections in history and the UK’s transition period for Brexit will come to an end. The outcome of these events may well trigger further volatility.
Of course, this may also encourage more people to dip their toes into online trading for a chance to profit. As more people take an interest and sign up to online trading platforms, providers will certainly look to increase or improve the risk management tools on offer to try and keep new users on board, and this could spell a new era for the online trading world.
By Paddy Osborn, Academic Dean, London Academy of Trading
Whether you’re negotiating a business deal, playing a sport or trading financial markets, it’s vital that you have a plan. Top golfers will have a strategy to get around the course in the fewest number of shots possible, and without this plan, their score will undoubtedly be worse. It’s the same with trading. You can’t just open a trading account and trade off hunches and hopes. You need to create a structured and robust plan of attack. This will not only improve your profitability, but will also significantly reduce your stress levels during the decision-making process.
In my opinion, there are four stages to any trading strategy.
S – Set-up
T – Trigger
E – Execution
M – Management
Good trading performance STEMs from a structured trading process, so you should have one or more specific rules for each stage of this process.
Before executing any trades, you need to decide on your criteria for making your trading decisions. Should you base your trades off fundamental analysis, or maybe political news or macroeconomic data? If so, then you need to understand these subjects and how markets react to specific news events.
Alternatively, of course, there’s technical analysis, whereby you base your decisions off charts and previous price action, but again, you need a set of specific rules to enable you to trade with a consistent strategy. Many traders combine both fundamental and technical analysis to initiate their positions, which, I believe, has merit.
What needs to happen for you to say “Ah, this looks interesting! Here’s a potential trade.”? It may be a news event, a major macro data announcement (such as interest rates, employment data or inflation), or a chart level breakout. The key ingredient throughout is to fix specific and measurable rules (not rough guidelines that can be over-ridden on a whim with an emotional decision). For me, I may take a view on the potential direction of an asset (i.e. whether to be long or short) through fundamental analysis, but the actual execution of the trade is always technical, based off a very specific set of rules.
To take a simple example, let’s assume an asset has been trending higher, but has stopped at a certain price, let’s say 150. The chart is telling us that, although buyers are in long-term control, sellers are dominant at 150, willing to sell each time the price touches this level. However, the uptrend may still be in place, since each time the price pulls back from the 150 level, the selling is weaker and the price makes a higher short-term low. This clearly suggests that upward pressure remains, and there’s potential to profit from the uptrend if the price breaks higher.
Once you’ve found a potential new trade set-up, the next step is to decide when to pull the trigger on the trade. However, there are two steps to this process… finger on trigger, then pull the trigger to execute.
Continuing the example above, the trigger would be to buy if the price breaks above the resistance level at 150. This would indicate that the sellers at 150 have been exhausted, and the buyers have re-established control of the uptrend. Also, it is often the case that after pause in a trend such as this, the pent-up buying returns and the price surges higher. So the trigger for this trade is a breakout above 150.
We have a finger on the trigger, but now we need to decide when to squeeze it. What if the price touches 150.10 for 10 seconds only? Has our resistance level broken sufficiently to execute the trade? I’d say not, so you need to set rules to define exactly how far the price needs to break above 150 – or for how long it needs to stay above 150 – for you to execute the trade. You’re basically looking for sufficient evidence that the uptrend is continuing. Of course, the higher the price goes (or the longer it stays above 150), the more confident you can be that the breakout is valid, but the higher price you will need to pay. There’s no perfect solution to this decision, and it depends on many things, such as the amount of other supporting evidence that you have, your levels of aggression, and so on. The critical point here is to fix a set of specific rules and stick to those rules every time.
Good trade management can save a bad trade, while poor trade management can turn an excellent trade entry into a loser. I could talk for days about in-trade management, since there are many different methods you can use, but the essential ingredient for every trade is a stop loss. This is an order to exit your position for a loss if the market doesn’t perform as expected. By setting a stop loss, you can fix your maximum risk on a trade, which is essential to preserving your capital and managing your overall risk limits. Some traders set their stop loss and target levels and let the trade run to its conclusion, while others manage their trades more actively, trailing stop losses, taking interim profits, or even adding to winning positions. No matter how you decide to manage each trade, it must be the same every time, following a structured and robust process.
The final step in the process is to review every trade to see if you can learn anything, particularly from your losing trades. Are you sticking to your trading rules? Could you have done better? Should you have done the trade in the first place? Only by doing these reviews will you discover any patterns of errors in your trading, and hence be able to put them right. In this way, it’s possible to monitor the success of your strategy. If your trades are random and emotional, with lots of manual intervention, then there’s no fixed process for you to review. You also need to be honest with yourself, and face up to your bad decisions in order to learn from them.
In this way, using a structured and robust trading strategy, you’ll be able to develop your trading skills – and your profits – without the stress of a more random approach.
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