Diebold Nixdorf (NYSE: DBD), a global leader in driving connected commerce, is partnering with Progress Systems to provide comprehensive self-service solutions to credit union customers across Ireland.
Together, the two companies have developed software tailored to the requirements of credit unions which allows customers to withdraw or deposit cash at self-service systems quickly and easily.
The solution gives customers the ability to specify which accounts should be credited when depositing cash. Along with improved user guidance, new functions such as this one, are improving the in-branch customer experience.
Diebold Nixdorf is delivering these new services to credit unions through its partner, Progress Systems, a leading supplier to credit unions in both Ireland and the UK.
The multifunctional self-service cash recycling solutions will enable an “always on” service for customers and simultaneously ensure cost-efficient cash management.
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Tom Owens, CEO of Progress Systems, commented, “We’re really pleased to continue working alongside Diebold Nixdorf to deliver this customised solution to credit unions. Traditionally customers have had to wait at the counter to complete these transactions, but now they can quickly and conveniently deposit and withdraw cash in-branch using self-service systems. This will greatly enhance the user experience and ensure that customers are getting the services they want.”
Matt Phillips, vice president of sales and systems at Diebold Nixdorf UK/I added, “We’re delighted to support the rollout of this solution for credit unions in Ireland. Having worked alongside Progress Systems and provided technology to credit unions for over a decade, we are excited to be supporting their strategic branch transformation plans and the introduction of new customer journeys. Our integrated solution provides a great basis for future development and enhancement and we look forward to continuing our long-term partnership with the credit unions.”